Omnichannel Tech Support
24/7 Technical Support in 50+ Languages
Deliver in-depth technical support at scale, 24/7/365, worldwide, with Crescendo.ai’s advanced AI agents and expert human-backed outsourcing services.
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Round-the-Clock Support with AI and Human Agents
Our AI agents provide instant, intelligent technical assistance around the clock, while human agents are on standby for complex or high-touch queries. Together, they ensure seamless 24/7 technical support across all the time zones, languages, and support channels. Offer omnichannel technical support via live chat, voice, email and SMS.
Detailed Multi-Step Installation and Onboarding Support
If you're offering electronic products or SaaS, technical support almost always includes tasks like installation and onboarding, the kind of tickets that drain your team's time.
Crescendo.ai handles them with ease.
Our AI agents engage customers 1:1, walk them through every step in real time, and patiently stay on the line or chat until the installation or onboarding is fully completed, no rushed interactions, no dropped tickets. Just smooth, human-like guidance from start to finish.
Crescendo.ai handles them with ease.
Our AI agents engage customers 1:1, walk them through every step in real time, and patiently stay on the line or chat until the installation or onboarding is fully completed, no rushed interactions, no dropped tickets. Just smooth, human-like guidance from start to finish.
All Types of Troubleshooting Whenever Customers Need
Our 24/7 technical support services cover the entire spectrum of customer issues, from the simple to the complex. Whether it’s password resets, 2FA/token errors, account lockouts, software bugs, missing drivers, or hardware malfunctions, our AI and human agents are ready to resolve them in real time.
We also handle more advanced support tickets like slow system performance, feature change explanations, suspicious activity alerts, database migrations, and third-party integrations. No matter the problem, Crescendo.ai ensures your customers get fast, accurate, and empathetic tech support anytime, anywhere.
We also handle more advanced support tickets like slow system performance, feature change explanations, suspicious activity alerts, database migrations, and third-party integrations. No matter the problem, Crescendo.ai ensures your customers get fast, accurate, and empathetic tech support anytime, anywhere.
24/7 Technical Support that Boosts Satisfaction, not Frustration
Crescendo.ai uses advanced LLMs (Large Language Models) and NLP (Natural Language Processing) to power AI agents that sound and respond like real humans. Unlike traditional bots that rely on rigid decision trees and pre-set menus, our AI dynamically pulls answers from your
- knowledge base,
- company policies,
- CRM,
- technical documentation, and
- past customer interactions.
The result? Fast, accurate, and frictionless support, no repetitive questions, no dead ends, just real solutions that feel effortless.
- knowledge base,
- company policies,
- CRM,
- technical documentation, and
- past customer interactions.
The result? Fast, accurate, and frictionless support, no repetitive questions, no dead ends, just real solutions that feel effortless.
Share Images, Videos, Documents, and Links for Technical Clarity
Our helpdesk system is built for true two-way communication. Both AI agents and customers can seamlessly share screenshots, tutorial videos, technical documents, and helpful links, all within the chat or email thread. We make sure your customers get complete clarity and faster resolution.
Seamless Handoffs to Tech Support Agents
Our AI agents are capable of handling up to 90% of technical support tickets autonomously, no human intervention needed. For the remaining 10%, the AI seamlessly escalates the case to a live support agent, IT helpdesk staff, or engineer with everything they need:
- a clear summary of the issue,
- relevant customer details,
- past interactions (if contextually important), and
- even suggested responses.
This ensures a smooth handoff and faster resolution without making the customer repeat themselves.
- a clear summary of the issue,
- relevant customer details,
- past interactions (if contextually important), and
- even suggested responses.
This ensures a smooth handoff and faster resolution without making the customer repeat themselves.
ELEVATING CX
One flat per-resolution price, includes all. Plus, 100% onboarding is on us!
From data migration and workflow creation to integrations and technical setup, we take care of the entire onboarding process. Everything is customized to your branding, requirements, and customer experience standards, exactly how you want it.
Our per-resolution pricing includes far more than just AI agents. You get technical support representatives, full onboarding and maintenance, knowledge base gap detection and updates, QA professionals, and CX experts, all at no additional cost.
Provide 24/7 technical support with ease and efficieny; no need to bother your engineering team in setting up or managing AI agents; Crescendo.ai handles everything end-to-end.
Our per-resolution pricing includes far more than just AI agents. You get technical support representatives, full onboarding and maintenance, knowledge base gap detection and updates, QA professionals, and CX experts, all at no additional cost.
Provide 24/7 technical support with ease and efficieny; no need to bother your engineering team in setting up or managing AI agents; Crescendo.ai handles everything end-to-end.
Seamlessly translate between languages without missing a beat.
50+ Languages
Humans in the loop.
+3,000 globally.
+3,000 globally.
Reduce CX support costs by 20% at launch, to improve and scale bandwidth.
20% Cost Savings
Leverage AI to instantly resolve 75% of interactions with unmatched accuracy and empathy.
75% Instant Resolution
Say goodbye to surveys with fully automated quality monitoring.
100% VoC
Resolve inquiries around-the-clock, faster than top agents.
24/7 Support
Case Studies
See how companies have put our AI-powered customer service platform to the test, driving real results for innovative teams and delighting customers.
Webconnex
Webconnex Delivers Exceptional Event Support at Scale with Augmented AI
The streamlined process relieved pressure on the Webconnex team, allowing them to focus on delivering exceptional event experiences.
RIO
Rio Launches New Electronics Product With Advanced AI Support
Crescendo AI empowered Rio’s Kickstarter success with an AI-driven CX Assistant, streamlining customer support and positioning Rio for scalable growth.
Meister
Meister Clears a 1,000+ Multiligual Ticket Backlog with Augmented AI
Meister used Crescendo’s Augmented AI platform to scale multilingual customer support, eliminate backlogs, and boost service quality without increasing costs.
Discover how automating 24/7 technical support boost your CX.
Book a demo to see how Crescendo.ai’s smart AI agents and skilled tech support representative handle customer support instantly. Not with generic robotic replies or IVRs, but with clear, helpful responses that feel genuinely human.
