Agent Assist

Agent Assist is Crescendo’s real-time copilot for live specialists

Every escalation, fully briefed. Every time.

Full context

Agent Assist loads full context for every escalated conversation so your team doesn’t have to spend time collecting information.

Fully integrated

Fully integrated with your Knowledge Base and tools, to help agents fetch information faster.

Faster resolutions

Agent Assist removes the traditional setup and handoff times to help resolve faster, with less busy work.

Seamless handoff

Agent Assist hands off relevant context across conversations and channels so customers never feel the gap between interactions.

Context and efficiency make better experiences, for everyone.

Complete context for every interaction

Agent Assist is Crescendo’s real-time copilot for live specialists — loading the full context for every escalated conversation before your team picks up.

Say bye-bye to busy work

No searching. No asking the customer to repeat themselves. No lengthy setup at the start of every call.

Replace the mess of multiple tools

Agent Assist replaces your add-ons, your KB lookup tools, your screen-pop integrations, and the manual searching that costs your team the first ninety seconds of every conversation.

Build your teams efficiency and happiness

What Agent Assist does

When Concierge routes to a human specialist, Agent Assist assembles everything — customer history, issue summary, relevant knowledge, recommended resolution — and surfaces it before the specialist says hello.

Surfaces the right knowledge at the right moment

Agent Assist reads the conversation in real time and surfaces relevant policy, product information, and resolution steps as the call develops. The right answer, unprompted.

Tracks compliance and process in real time

Required disclosures, verification steps, process requirements — Agent Assist flags them during the call, not in a QA scorecard two days later, and it gets smarter with every conversation. Every assisted call feeds back into what surfaces next time.

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