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Fix the knowledge base you've never had time to fix
See what's actually wrong, with evidence instead of anecdote
The agent audits the entire corpus and returns a ranked list of gaps, stale content, duplicates and conflicts — each one traced to the retrieval failure it causes.
Fix thousands of articles without the manual hours
One metadata patch across a document family, or per-document patches where each needs a different result. Rewrites, restructures and retirements arrive as reviewable drafts.
Serve the answer that fits the customer asking
Every response is scoped by region, audience, product, recency and source authority — so an EU customer never gets US-only content, and the brochure never gets recited as the rulebook.
Catch bad changes before customers do
Retrieval evals run through the live path before anything ships. Thresholds can't be lowered to force a release, and a knowledge base that degrades reverts on its own.
“With Crescendo's widgets and integration tools, we can now feed data from our CRM, ERP, and calling service together to dive much deeper into analytics.”
Jordann Donsky
CX/Marketing Operations Manager
Approve the change. Skip the workload.
You decide what the agent can change and what requires approval.
Every edit becomes a durable proposal with a before-and-after preview. Creating and retiring documents is supervised only. Even the metadata changes the agent is authorized to make alone are logged as auto-approved proposals — traceable and reversible, never silent.
Stale approvals can't overwrite newer work
Proposals expire after seven days and re-validate against current state at execution.
Knowledge that helps you get to know your customer better.
Get the caveat, not just the answer
On eligibility, coverage, limitations and warnings, a second retrieval pass reserves budget for the qualifying conditions — so they never get dropped for space.
Ask a customer instead of guessing at them
When a required fact is missing, the agent knows what it's missing and asks. That's only possible because it sits inside the same platform as the Concierge Agent.
Point it at your knowledge base and see what comes back
Before you change a single article: a full inventory, a ranked list of what's wrong, and the evidence behind every finding.
