News

Get the scoop on Crescendo, including team updates, big announcements, press highlights, and can’t-miss events shaping the future of customer experience.

October 2, 2024

PartnerHero + Crescendo = Augmented AI

It’s with immense pleasure and excitement that we’re announcing the acquisition of PartnerHero by Crescendo AI, and the launch of our combined offering: Augmented AI.

All News

December 18, 2024

Forbes: Efficiency Meets Empathy — How AI Is Redefining Customer Service

"New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily human-like responses."
November 4, 2024

TechSurge: Industries at the Intersection — Customer Experience

Discover how AI is revolutionizing customer experience in the BPO industry on the latest TechSurge Podcast.
October 16, 2024

Inc: To Make AI Pay, Master 2 Power Traits

Generative AI is transforming industries, but the real payoff comes when leaders master two critical traits.
October 16, 2024

The Economist: Can artificial intelligence rescue customer service?

The adoption of AI is surging in call centers, but does AI have the potential to transform customer deflection to customer engagement?
October 5, 2024

Bloomberg: AI Startup Hits $500 Million Valuation to Rival Contact Centers

Crescendo grabbed headlines in Bloomberg after raising $50 million and acquiring PartnerHero, adding more than 200 customers and additional staff worldwide.
October 2, 2024

Crescendo – the next episode!

With PartnerHero acquisition, a leading customer operations provider, and a Series C raise valuing the company at $500M, Crescendo is poised for significant growth.
October 2, 2024

Crescendo Acquires Customer Operations Innovator PartnerHero

Responds to demand for augmented-AI platform by rapidly expanding global operations on six continents.
September 19, 2024

Crescendo Names Zack Urlocker as COO, Targets the Enterprise

Crescendo names high technology veteran Zack Urlocker as COO (former Duo Security, MySQL, Zendesk) as company targets the enterprise.
September 11, 2024

Crescendo Closes $50M in Financing with Latest Round Led by General Catalyst

Financing to accelerate growth of company’s unique augmented AI platform developed to disrupt the $741 billion global contact center market.
May 1, 2024

We're Welcoming Two New Hires

A goal as ambitious as ours requires a pretty special team. We’re excited to announce that Samir Sen and Anand Chandrasekaran are joining us.
March 27, 2024

Crescendo Calling… We’re Hiring

If you’re an experienced CX professional who’s ready to redefine the industry, join our team. You’ll work with the latest AI and transform service for top companies.

Elevate and evolve your CX.

We are confidently delivering experiences that exceed expectations, which is why we offer performance-based pricing, where you only pay for successful outcomes.
Schedule a demo
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