#1 AI-Powered Live Chat Agents
Resolve up to 90% of queries in real-time with Crescendo’s multilingual, AI-trained chat assistant, built to handle daily support tickets and seasonal spikes with ease.
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Chat Support That Feels Human, Not Robotic
With Crescendo, your customers get intelligent AI chat agents that sound natural, respond with empathy, and make smart decisions, just like your best support rep, but 10x faster, and always available. After all, your customers deserve more than a hopeless robotic chatbot.
Real-Time Sentiment Analysis in Every Chat
Crescendo's AI chat agents don’t just respond, they understand. By analyzing tone, word choice, and conversation flow, Crescendo's AI technology can detect emotions like frustration, urgency, or satisfaction in real time and adjust replies to match the customer’s mood and needs.
24/7/365 Live Chat Support in 50+ Languages
No matter where your customers are or what language they speak, Crescendo's AI live chat has them covered, 24/7, 365 days a year. With support for 50+ languages, our AI instantly understands and replies in your customer’s native tongue, making global live chat support feel local, seamless, and always-on, without lifting a finger.
Smart AI Chat That Adapts, No Complex Setup Needed
Crescendo's AI chat agents pull insights from your CRM, FAQs, help center, knowledge base, workflows, and past conversations to deliver accurate, context-aware responses, even for complex queries.
No need to build intricate decision trees or manually code logic; the AI learns from your data and gets smarter on its own, so you can focus on scaling your business, not babysitting support.
No need to build intricate decision trees or manually code logic; the AI learns from your data and gets smarter on its own, so you can focus on scaling your business, not babysitting support.
AI Chat Agents + Human Backed Outsourcing Services
Crescendo is the only platform that combines advanced AI chat agents with human-backed outsourcing services. You don’t just get chat automation, you also get access to 3,000+ globally located, highly trained support reps as your extended team. It’s all included in your per-resolution pricing, with no extra cost. Check out Crescendo’s complimentary outsourcing services.
Analytics & Insights for CX Leaders
Get a crystal-clear view of your support operations with Crescendo's Voice of the Customer technology. Crescendo tracks what customers ask most frequently, which queries are resolved instantly, where human handoff is needed, and which issues keep repeating. Every chat is analyzed to uncover trends, gaps, and ROI impact, helping CX leaders make data-driven decisions and provide smarter recommendations to business leaders.
Features That’ll Seriously Impress You
Crescendo's Assistant isn’t just another lifeless chatbot—it’s a smart, human-like AI chat agent that actually gets your customers. But we didn’t stop there. You also get AI voice assistants, automated email replies, fully managed support with real humans in the loop, and 20+ other tools to supercharge your customer service.
Seamlessly translate between languages without missing a beat.
50+ Languages
Humans in the loop.
+3,000 globally.
+3,000 globally.
Reduce CX support costs by 20% at launch, to improve and scale bandwidth.
20% Cost Savings
Leverage AI to instantly resolve 75% of interactions with unmatched accuracy and empathy.
75% Instant Resolution
Say goodbye to surveys with fully automated quality monitoring.
100% VoC
Resolve inquiries around-the-clock, faster than top agents.
24/7 Support
Discover how automating live chat support boosts your CX.
Book a demo to see how efficiently Crescendo’s smart AI and human agents handle live chat support with clear, helpful responses that feel genuinely human.
