Agent assist

Help agents work faster and access accurate data with Crescendo’s Agent Assist.

Clarity meets action

Agent Assist surfaces accurate knowledge and context from your systems—helping Agent’s work faster with always-accurate information.

Get agents up to speed faster with Agent Assist. From new hires to seasoned pros, rolling out updates and changes is made easier with Agent Assist.

Agent Assist is integrated with your knowledge base which means it’s easier for agents to get the information they need—fast.

Deep personalization let’s Agent Assist offer suggestions that are always accurate and on-brand.

Curated knowledge, right when it’s needed

Powered by your carefully curated KBs, agents can use a dedicated chat interface to ask questions, receive guided troubleshooting steps, and refine responses through natural, back-and-forth prompts.

Less typing, more resolving

Use full ticket data, including voice transcripts, to instantly create consistent interaction summaries and ticket updates with the push of a button.

From draft to done in seconds

Create polished customer response emails faster with AI-generated drafts based on your curated knowledge, ready for quick review and send.

We love pudding. But we love proof more.

"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."

Eric Knopf

CEO, Webconnex

75% Chat CSAT

12K Ticket sales YoY

50+% Instant Resolutions

"Crescendo had just the technology we needed. They were incredibly responsive and collaborative.They didn't just provide a service, they became an extension of our team."

Zach Austin

COO, Rio

10k Monthly Cost Savings

+90% Pre-Sales Containment

+60% Post-Purchase Containment

“We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.”

Anthony Tedesco

Head of Customer Support Operations

95% Overall CSAT

1M Ticket Sales YoY

65% Instant Resolutions

The human-in-the-loop difference

99.8%

RESOLUTION ACCURACY

+50

LANGUAGES SUPPORTED

24x7

AI + HUMAN AVAILABILITY

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