CX insights

Insights are everywhere. The challenge is knowing what to do with them. We help you act fast and make every engagement count.

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Clarity meets action

Unlock a clear path to better service with insights that cut through the noise so you can see what really matters. 

Comprehensive AI and Agent performance dashboards for tracking and staying on top of your most important KPIs.

Complete Voice of the Customer Insights and reporting for major boardroom impact.

Visibility into trends, product issues, customer sentiment and more.

COMPLETE VISIBILITY

Cut through the noise and see what really matters 

VoC

Voice of the Customer

Capture insights about your customers at scale with AI powered VoC. Spot low satisfaction moments, surface trends by topic and understand channel performance so you know exactly how and where to improve. Includes transcribed calls, summarized conversations, and predictive customer satisfaction (CSAT) across web chat, email, and voice.

AQM

Automated Quality Management

Automatically review 100% of conversations across every channel to uncover root issues, measure support performance, and identify coaching opportunities. Use customizable rubrics to track strengths and gaps, highlight customer impact, and improve the consistency and effectiveness of your support.

Data Assistant

Integrated AI for Data Query

Quickly make sense of your data with a customized AI Assistant that's integrated with your systems and lets you pick the best model for the job. Whether you need to summarize a big volume of data fast, generate a report, or dig deeper, Data Assistant helps you analyze data at speed.

Less noise, more action

AI Categorized Intent

Align fixes to actual customer goals

Intent shows why people are reaching out, turning raw conversations into clear themes. Spot patterns, close gaps, and build action plans that solve real problems instead of chasing symptoms.

Omnichannel AQM

Take action where it matters most

A complete view of support interactions across phone, email, and messaging without relying on random audits. Catch issues early, compare performance, and turn quality assurance into a fast-moving feedback loop.

Data Exploration

Spot specific trends and create action plans

Generic dashboards only tell part of the story but miss the why behind most issues. Custom data exploration lets you dig into the details that matter most to build action plans with confidence.