Powerful AI Voice Agents for Customer Service
Answer every support call and impress every customer, with Crescendo’s next-gen AI voice agents. No wait times, no missed calls—just smart, 24/7 human-like conversations in 50+ languages.
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Ditch IVRs. Embrace Smart Next-Gen NLP
Crescendo's AI voice agents are built with powerful NLP and LLM that pulls data from your CRM, knowledge base, past tickets, and workflows to give personalized, accurate answers, fast. No boring IVR menus, no complex setup, no repeats, just straight answers.
Voice Support That Feels Human, Not Scripted
Our AI voice agents don’t sound robotic; they sound real. Friendly, fast, and fluent in multiple languages, they handle everything from product questions to return requests like a trained support rep who never sleeps (or takes coffee breaks).
Built-in Sentiment Detection, Live on the Call
Is the caller frustrated, confused, or in a rush? Crescendo’s voice AI picks up on tone and urgency in real time, adjusting its pace, language, and responses based on how the customer feels, not just what they say.
Customer sentiment is analyzed after every conversation, with a summary highlighting what went well and what didn’t. This helps agents and CX leaders gain clearer insights for continuous improvement and training.
Customer sentiment is analyzed after every conversation, with a summary highlighting what went well and what didn’t. This helps agents and CX leaders gain clearer insights for continuous improvement and training.
AI Voice Assistants with Human-backed Outsourcing Services
Crescendo is the only platform that pairs advanced aI voice agents with human-backed outsourcing services. You don’t just automate voice support with AI, you also get access to 3,000+ globally distributed, highly trained support reps who act as an extension of your team. And the best part? It’s all included in your per-resolution fee, with no extra charges. Experience truly hybrid voice support with Crescendo.
Insights and Reports CX Leaders Can Rely On
Every call is automatically analyzed—so you know what customers are asking, what’s getting resolved instantly, and where human agents are stepping in. With Crescendo’s built-in feedback, auto CSAT scores, smart categorization, and visual reports, CX leaders can spot patterns, solve problems faster, and show real impact to the leadership team.
24/7 AI Voice Agents That Speak 50+ Languages
Late-night questions? Global customers? No problem. Crescendo’s voice agents work around the clock and support over 50 languages. Your customers always get the help they need, any time, anywhere, in their own words.
More Than just an AI Voice Agent
Crescendo gives you way more than AI voice customer service. You get live chat, email automation, fully managed services keeping human-in-loop, and 35+ advanced features, all designed to help you scale customer support without scaling headcount.
Seamlessly translate between languages without missing a beat.
50+ Languages
Humans in the loop.
+3,000 globally.
+3,000 globally.
Reduce CX support costs by 20% at launch, to improve and scale bandwidth.
20% Cost Savings
Leverage AI to instantly resolve 75% of interactions with unmatched accuracy and empathy.
75% Instant Resolution
Say goodbye to surveys with fully automated quality monitoring.
100% VoC
Resolve inquiries around-the-clock, faster than top agents.
24/7 Support
Discover how automating voice support boost your CX.
Book a demo to see how Crescendo's smart AI handles phone support instantly, not with generic robotic replies or IVRs, but with clear, helpful responses that feel genuinely human.
