Powerful AI Voice Agents for Customer Service
Ditch IVRs. Embrace Smart Next-Gen NLP
Crescendo's AI voice agents are built with powerful NLP and LLM that pulls data from your CRM, knowledge base, past tickets, and workflows to give personalized, accurate answers, fast. No boring IVR menus, no complex setup, no repeats, just straight answers.
Voice Support That Feels Human, Not Scripted
Our AI voice agents don’t sound robotic; they sound real. Friendly, fast, and fluent in multiple languages, they handle everything from product questions to return requests like a trained support rep who never sleeps (or takes coffee breaks).
Built-in Sentiment Detection, Live on the Call
Is the caller frustrated, confused, or in a rush? Crescendo’s voice AI picks up on tone and urgency in real time, adjusting its pace, language, and responses based on how the customer feels, not just what they say.
Customer sentiment is analyzed after every conversation, with a summary highlighting what went well and what didn’t. This helps agents and CX leaders gain clearer insights for continuous improvement and training.
AI Voice Assistants with Human-backed Outsourcing Services
Insights and Reports CX Leaders Can Rely On
Every call is automatically analyzed—so you know what customers are asking, what’s getting resolved instantly, and where human agents are stepping in. With Crescendo’s built-in feedback, auto CSAT scores, smart categorization, and visual reports, CX leaders can spot patterns, solve problems faster, and show real impact to the leadership team.
24/7 AI Voice Agents That Speak 50+ Languages
Late-night questions? Global customers? No problem. Crescendo’s voice agents work around the clock and support over 50 languages. Your customers always get the help they need, any time, anywhere, in their own words.
More Than just an AI Voice Agent
Crescendo gives you way more than AI voice customer service. You get live chat, email automation, fully managed services keeping human-in-loop, and 35+ advanced features, all designed to help you scale customer support without scaling headcount.
The human-in-the-loop difference
Discover how automating voice support boost your CX.
