Crescendo Operational AI

Superior service is the result of relentless refinement and strong operations. Let our capabilities be your secret sauce to delivering exceptional customer service.

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Operational AI turns your data into your superpower.

It puts your knowledge, SOPs, policies, and customer engagements to work inside our tools—so experts resolve faster with consistent, on-brand outcomes.

Unify VoC, Automated Quality Management, and AI-categorized intent to map the journey and surface prioritized areas of improvement recommendations.

Auto-draft emails and updates tickets from your SOPs, policies, and full case context. Review, send, move on.

Always-on loop to gather, validate, tag, and retire content keeps Assistants and human agents accurate and compliant.

Behind every great AI experience is a whole lot of expertise.

Operational AI built for Superhuman Agents

Peak hour hits. Volume spikes. Our experts stay calm and clear cases with Crescendo’s Operational AI, the sidekick that shows up when work gets messy.

Auto-draft engage: Turn SOPs, policies, and trusted knowledge into accurate case and email drafts. Agents review, send, and move on.mended improvements to drive measurable impact end to end.

Summarize the noise: Consolidate chats, emails, and calls into concise, ready-to-use summaries right inside your existing tools.

Insight with a finish line: Prioritized actions and recommended improvements to drive measurable impact end to end.

The Superhuman toolkit

When things get hectic, rest assured your team has everything they need to deliver—without the stress.

Insights: Bring focus to the entire customer service journey and turn problematic patterns into prioritized fixes. Make the updates and see the impact, from faster resolution to happier customers.

Expert Assist: Automation that cuts handle time without cutting corners. Expert Assist turns SOPs, policies, and live context into ready-to-send drafts so agents spend time on judgment, not typing.

Knowledge: AI only delivers when the knowledge behind it is current and accurate. With an always on cycle that gathers, validates, tags, and retires content to ensure your AI Assistants and agents stay accurate, compliant, and on brand.