Transform Customer Care in Health & Wellness with Managed AI
AI powered support so you can care for every interaction.
Crescendo's seamless integration of human and AI support gives health & wellness companies confidence that every customer interaction prioritizes empathy while maintaining accuracy.
Appointment scheduling
Product and Service Navigation
Billing and Insurance Support
Sensitive Issue Resolution
FAQ’s
Patient Support
I need help installing my new device.
Patient account confirmed
Address updated
Provider list emailed
With Managed AI, you get expert deployment that works right from the start, plus ongoing optimization that keeps improving your customer experience over time.
AGENTIC AI CX ASSISTANTS
Say goodbye to low performance IVR’s with natural language AI
Natural language, Agentic AI
Health & Wellness support requires a high level of nuanced emotional intelligence that IVR’s and most AI systems fail to deliver. With Crescendo's Agentic AI, customer support can be handled in a conversational manner—with guaranteed human-in-the-loop support available to handle sensitive escalations. And our AI system is multi-channel capable, meaning you can connect with your patients via phone, chat, email, or SMS—any time they need help.
MANAGED AI
Fully managed AI and CX teams for a worry free experience from day one.
End-to-end management 100% included
Most AI tools on the market only offer the technology, but Crescendo is different. Our comprehensive solution manages everything from AI implementation and optimization to QA, workforce training, and team oversight, so your customers receive the best experience at every touchpoint.
NEXT LEVEL DATA
Insights that make a difference in your business
CX data like never before
With Crescendo, you’ll have enterprise grade Voice of the Customer insights included with your solution. Our auto-categorization and Data Assistance tools quickly identify critical issues and flag them so you can review and adjust to be continually deliver better patient care at every step of the journey. Whether it’s finding ways to improve self serve or identifying major process issues—our insights tooling gives you unmatched visibility.
The human-in-the-loop difference
99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
We love pudding. But we love proof more.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
75% Chat CSAT
12K Ticket sales YoY
50+% Instant Resolutions
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative.They didn't just provide a service, they became an extension of our team."
Zach Austin
COO, Rio
10k Monthly Cost Savings
+90% Pre-Sales Containment
+60% Post-Purchase Containment
“We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.”
Anthony Tedesco
Head of Customer Support Operations
95% Overall CSAT
1M Ticket Sales YoY
65% Instant Resolutions
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The most expensive customer interaction is one that never happens.