brand aligned Support
Global CX professionals, brand-aligned and AI-powered, delivering empathetic, scalable support around the clock.
Leverage the best human talent to your strategic advantage
A global team of brand-aligned CX professionals, CEFR C1+ and equipped with AI to deliver seamless engagements.
Leverage the best human talent to your strategic advantage
Magnet employer, with teams in Manila, Honduras, Romania, and the US who bring empathy, skill, and professionalism to every customer engagement.
People-first, values-driven model that reinvests in employees and communities to ensure ethical, sustainable partnerships.
meet crescendo
Not just AI.
Not just outsourcing.
It’s the perfect combination of both.
The world’s best CX talent, on your side
Combined human + AI model delivers faster resolution and consistently brand-aligned experiences.
Agent Assist: AI Agent Assist equips our CX professionals with instant context and recommendations, helping them respond with confidence and precision to your customers.
Handoff: Intelligent hand-off between AI and CX professionals ensures routine tasks are automated and complex cases get expert care.
Built to scale
Flexible staffing models to scale up or down seamlessly without sacrificing quality or brand alignment.
Our omnichannel support seamlessly connects to your knowledge base systems. With human-backed AI, we automatically update your knowledge base based on customer inquiries—ensuring customers always have access to accurate and up-to-date answers.
Unconstrained capacity: Infinite, 24/7 staffing capacity ensures you can always meet fluctuating customer demand without missed opportunities.
Continuous Improvement: Continuous training and up-skilling keep teams sharp, ensuring our CX operation evolves as fast as your business.
“AI has had a strong, positive impact on our daily operations. By automating routine inquiries and requests for basic information, we’ve significantly reduced the time spent on repetitive tasks. This allows our CX professionals to focus on more complex, high-value issues that require human insight. As a result, ticket volume has decreased, response times have improved, and we’re able to deliver faster, more personalized support.”
Dhana Berdin
Team Lead | Flex Support
The human-in-the-loop difference
99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
We love pudding. But we love proof more.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
75% Chat CSAT
12K Ticket sales YoY
50+% Instant Resolutions
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative.They didn't just provide a service, they became an extension of our team."
Zach Austin
COO, Rio
10k Monthly Cost Savings
+90% Pre-Sales Containment
+60% Post-Purchase Containment
“We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.”
Anthony Tedesco
Head of Customer Support Operations
95% Overall CSAT
1M Ticket Sales YoY
65% Instant Resolutions
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The most expensive customer interaction is one that never happens.