Connected Devices

AI-powered support for
‍connected devices, delivered 24/7

Support for connected devices can be complicated. With Crescendo, you can scale your technical support without sacrificing customer experience.

Connected Devices Customer Support

AI-powered support for connected devices, delivered 24/7

Crescendo’s seamless integration of human and AI support offers IoT and connected device companies a smart alternative to traditional technical support outsourcing. From complex troubleshooting to always-on coverage, we blend customer support automation with brand-aligned teams to deliver a standout AI customer experience—every time your users need help.

Device setup and installation

Connectivity troubleshooting

Firmware and app updates

Account and subscription support

Returns, replacements, and warranties

SCALE SUPPORT

Fully managed AI implementation capable of dealing with the complexities of technical support for connected devices.

AI ASSISTANT

Say hello to AI that enhances satisfaction, not frustration.

Natural language, Agentic AI.

Connected devices require strong technical support, that most AI fails to deliver. With Crescendo's Agentic AI, technical support can be handled seamlessly, with the guaranteed bonus of always having a human agent at hand to handle escalations. Reach your customer via phone, chat, email, or SMS—any time they need help.

HUMAN-IN-THE-LOOP

Fully managed AI and CX teams for a worry-free experience from day one.

End-to-end management 100% included.

With Crescendo, CX Managers won’t have to worry about the capability of the AI to answer complex customer questions. Our comprehensive solution manages everything from AI implementation and optimization to QA, workforce training, and team oversight, so we handle your customer’s questions right the first time.

NEXT LEVEL DATA

Insights that help product succeed.

CX data like never before

Drive organizational change with comprehensive, real time KPI data and business relevant actionable insights. Our auto-categorization and Data Assistance tools quickly identify business-critical issues and quantify ROI, helping you secure buy-in for your top CX priorities. Whether it’s finding ways to improve self serve or identifying major product issues—our insights tooling gives you unmatched visibility.

The human-in-the-loop difference.

99.8%

RESOLUTION ACCURACY

+50

LANGUAGES SUPPORTED

24x7

AI + HUMAN AVAILABILITY

Results you can measure.

See how our blend of advanced AI and human expertise is being leveraged to deliver exceptional omnichannel customer experiences.

Explore case studies

"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."

Eric Knopf

CEO, Webconnex

"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."

Zack Austin

COO, Rio

"The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service. The blend of agents and AI-powered automation makes everyday feel like the slow season for our internal support team."

Thomas Mayerhofer

Customer Success Team Lead, Meister

"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."

Eric Knopf

CEO, Webconnex

Ready to learn more about using Augmented AI in your business?

Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time.