AI-powered support for connected devices, delivered 24/7
AI-powered support for connected devices, delivered 24/7
Crescendo’s seamless integration of human and AI support offers IoT and connected device companies a smart alternative to traditional technical support outsourcing. From complex troubleshooting to always-on coverage, we blend customer support automation with brand-aligned teams to deliver a standout AI customer experience—every time your users need help.
Device setup and installation
Connectivity troubleshooting
Firmware and app updates
Account and subscription support
Returns, replacements, and warranties
Technical Support
I need help installing my new device.
Customer account and order verified
Product located
Step-by-step walkthrough
Fully managed AI implementation capable of dealing with the complexities of technical support for connected devices.
AGENTIC AI CX ASSISTANTS
Say hello to AI that enhances satisfaction, not frustration
Natural language, Agentic AI
End frustrating chatbot experiences forever. Crescendo's Agentic AI delivers personalized customer interactions that match your best human agents—with accurate, on-brand responses, seamless tech integrations, and proactive engagement capabilities.
HUMAN-IN-THE-LOOP
Fully managed AI and CX teams for a worry free experience from day one.
End-to-end management 100% included
Overwhelmed CX Managers can finally stop being reactive and start being proactive. Our comprehensive solution manages everything from AI implementation and optimization to QA, workforce training, and team oversight.
Don’t wait to scale with affordable 24/7/365
Affordable scale made possible
Scale effortlessly without the cost burden. Our hybrid AI-human approach provides 24/7 coverage, handles seasonal surges, and supports global expansion—making growth both simple and affordable.
ACTIONABLE INSIGHTS
Insights that unlock alignment
CX data like never before
Drive organizational change with comprehensive, real time KPI data and business relevant actionable insights. Our auto-categorization and Data Assistance tools quickly identify business-critical issues and quantify ROI, helping you secure buy-in for your top CX priorities.
The human-in-the-loop difference
99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
We love pudding. But we love proof more.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
75% Chat CSAT
12K Ticket sales YoY
50+% Instant Resolutions
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative.They didn't just provide a service, they became an extension of our team."
Zach Austin
COO, Rio
10k Monthly Cost Savings
+90% Pre-Sales Containment
+60% Post-Purchase Containment
“We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.”
Anthony Tedesco
Head of Customer Support Operations
95% Overall CSAT
1M Ticket Sales YoY
65% Instant Resolutions
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The most expensive customer interaction is one that never happens.