Extended Team
It’s more than AI.
It's AI backed by humans, performing as an extension of your team.
Crescendo can instantly scale your team — adding 24x7 support across 50+ different languages with live human handoff.
Trusted by
CX PLATFORM
24x7. Any season.
We’ve got your back.
Omnichannel AI
All hours, all languages.
Crescendo AI is ready to help you with 24x7 support across 50+ different languages, with live human handoffs across all your business channels.
Human-in-the-loop
Instant capacity.
Managing peak season surges is hard. Crescendo can scale without additional headcount, reducing your backlog, speeding up response time, and increasing customer satisfaction.
Apps & Integrations
Your data, your apps.
Crescendo integrates with leading applications so you can automate more customer-specific requests regarding accounts, orders, refunds, and more.
Extended team
Powered by real people.
That’s how we achieve 99.8% resolution accuracy.
Your extended Crescendo team is here to help. We continually test, analyze, and update your knowledge base to ensure your AI is delivering great results. And by having fast, smooth handoffs to live human customer service experts, we ensure the highest level of quality. Schedule a demo to find out how you can deliver better customer service at lower costs within weeks.
Schedule a demoCASE STUDIES
See how companies have put our AI-powered customer service platform to the test, delighting customers and driving real results.
WEBCONNEX
Webconnex grows sales without scaling CX support costs.
RIO
Rio launches new product with advanced AI CX support.
Crescendo empowered Rio’s Kickstarter success with an AI-driven CX assistant, streamlining customer support and positioning Rio for scalable growth.
Read case study.The human-in-the-loop difference.
99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
Results you can measure.
See how our blend of advanced AI and human expertise is being leveraged to deliver exceptional omnichannel customer experiences.
Explore case studies"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."
Eric Knopf
CEO, Webconnex
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."
Zack Austin
COO, Rio
"The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service. The blend of agents and AI-powered automation makes everyday feel like the slow season for our internal support team."
Thomas Mayerhofer
Customer Success Team Lead, Meister
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
Ready to learn more about using Augmented AI in your business?
Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time.
