Managed AI serviceS
Human-in-the-loop managed AI services that review and refine AI outputs to uphold your quality standards and continuously make your AI smarter.
AI deployment life cycle
We take AI from concept to customer engagement. And keep it reliable and optimized over time.
Discovery and Scoping
Data & Knowledge Preparation
CX Assistant Training, validation, testing and deployment
Monitoring and Feedback
Continuous Improvement
ALWAYS-ON OPTIMIZATION
Launch AI with confidence.
We’ll make it better every day.
Your goals and data into AI readiness.
We align to your CX goals, pinpoint AI use cases, and prepare clean, validated data so your AI is ready to deliver real results.
Refined, verified, customer-ready.
We fine-tune your AI with domain expertise and rigorously test it with human oversight so it performs accurately and responsibly before reaching your customers.
Deploy with confidence, scale across every channel.
We partner with you to bring AI into chat, email, and voice through a phased rollout that safeguards quality and expands only when you are confident in the results.
Monitoring and feedback feeds continuous improvement.
We track AI performance and use real interactions, human oversight, and new knowledge to retrain and improve accuracy continuously.
The human-in-the-loop difference
99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
We love pudding. But we love proof more.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
75% Chat CSAT
12K Ticket sales YoY
50+% Instant Resolutions
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative.They didn't just provide a service, they became an extension of our team."
Zach Austin
COO, Rio
10k Monthly Cost Savings
+90% Pre-Sales Containment
+60% Post-Purchase Containment
“We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.”
Anthony Tedesco
Head of Customer Support Operations
95% Overall CSAT
1M Ticket Sales YoY
65% Instant Resolutions
SCHEDULE A DEMO
The most expensive customer interaction is one that never happens.