features
All-in-One Customer Service Automation Software with AI
At Crescendo.ai, we’ve got everything you need to automate customer service effortlessly. With smart AI and real human support behind the scenes, you can scale faster, cut costs, and deliver consistent support, no matter how busy things get. And the best part? You get all the features below at one flat, all-inclusive price.
Features and Capabilities
Core Function
AI Live Chat Agents:
Instantly respond to customer queries with human-like AI chat support. Engage users instantly through an embedded chat widget on your website and app.
Core Function
AI Voice Assistants:
Automate phone support with smart, natural-sounding AI voice agents.
Core Function
Email Autoresponders:
Resolve over 90% of customer emails automatically with AI-generated replies.
Core Function
Helpdesk Software:
Manage all support conversations in one streamlined dashboard.
Core Function
Contact Form Support:
Automatically reply to queries from your website’s contact form via email.
Key bENEFIT
24/7/365 Support:
Never miss a ticket with round-the-clock automated support.
Key bENEFIT
Support in 50+ Languages:
Communicate with customers worldwide in their native language. Automatically translate messages for smooth multilingual conversations.
Key bENEFIT
Accuracy:
Get up to 99.8% accuracy in the AI-generated support resolutions, which is the highest in the industry.
Key bENEFIT
Unlimited Simultaneous Sessions:
Handle high volumes or sudden spikes without limits on AI-backed concurrent sessions for chat and voice.
Key bENEFIT
Automated CSAT
Crescendo.ai automatically calculates CSAT for every conversation using AI. It analyzes customer tone, specific keywords, resolution time, and how the interaction ends.
sECURITY
Compliance: HIPAA and SOC 2 compliant:
Built for secure, compliant support in regulated industries.
sECURITY
Custom Permissions:
Control who can see and do what with flexible access roles.
sECURITY
Real-time Activity Tracking:
Monitor conversations and system activity as it happens.
sECURITY
Access Log:
Track who accessed what and when, for added visibility and security.
sECURITY
End-to-End Encryption:
Every customer interaction is encrypted to protect sensitive data. Built for industries where security and privacy are non-negotiable.
sECURITY
Custom Data Retention Policies:
Set exactly how long to retain or archive data based on your needs. Meet compliance goals and reduce data clutter automatically.
Agent Support
Automatic Routing:
Intelligently directs chats, calls, and emails to the right agent or team when a customer asks for human help or the issue is too complex for AI. No delays, no confusion, just smarter handoffs to the right person at the right time.
Agent Support
Assisted Handoffs:
Seamless transitions from AI to human reps, with full context preserved. Give agents full conversation logs and AI-generated summaries for smooth handoffs.
Agent Support
Agent Performance Reporting:
Track team productivity, resolution speed, and customer outcomes.
Agent Support
Article Recommendations:
Help agents reply faster with AI-suggested help articles linked in one click.
Agent Support
Actionable Insights and Suggestions:
AI gives your agents real-time suggestions and next steps tailored to each ticket. This speeds up resolution and improves accuracy without second-guessing.
vOICE OF CUSTOMER (VOC) rEPORTS
Customised Data Exploration
Build your own dashboards, charts, and filters using AI-enhanced tools. Drill into the exact metrics you care about, your way.
vOICE OF CUSTOMER (VOC) rEPORTS
Prebuilt Analytics Dashboards:
Get a clear view of performance with ready-to-use dashboards and CSAT tracking. No setup required; just plug in and start measuring what matters.
vOICE OF CUSTOMER (VOC) rEPORTS
Live Dashboard
Watch real-time support activity, agent load, and ticket trends at a glance. Stay proactive and catch issues before they escalate.
vOICE OF CUSTOMER (VOC) rEPORTS
Data Exports
Easily export all reports and insights in CSV, Excel, image, or PDF formats.Perfect for sharing updates with leadership or archiving data.
vOICE OF CUSTOMER (VOC) rEPORTS
Smart Categorization
Crescendo.ai’s smart categorization reveals recurring issues, AI handoff points, and time-based spikes to help you optimize support with data-driven insights.
Complimentary Services
100% Free Onboarding:
Our IT experts handle everything from deployment and setup to data migration, custom workflows, integrations, and app customizations, so you can scale effortlessly without the technical hassle.
Complimentary Services
Services from Human Support Agents
Access our global network of 3,000+ trained support agents and CX experts who act as an extension of your team. Whether it’s handling daily ticket volumes, managing sudden spikes, or assisting with CX strategy, we’ve got you covered.
Complimentary Services
QA by Real Humans
Our QA experts review AI and agent responses to ensure quality. Get better training insights and improved customer interactions.
Complimentary Services
Knowledgebase Management
Our team (with AI support) keeps your help content always up to date. From outdated articles to policy changes, we’ve got it covered.
other capabilities
AI-powered Workflows:
Automate complex support processes with intelligent, rule-based workflows.
other capabilities
Send and Receive Files:
Easily exchange files between agents and customers during conversations.
other capabilities
Call Recordings
Record support calls for training, compliance, and quality checks.
other capabilities
QA by Real Service Level Agreements (SLA):
Meet response and resolution goals with enforceable SLAs.
other capabilities
Unlimited Pay-as-you-go Automated Resolutions:
Resolve tickets on-demand with flexible usage-based pricing.
Key Benefits
Key bENEFIT
24/7/365 Support:
Never miss a ticket with round-the-clock automated support.
Key bENEFIT
Support in 50+ Languages:
Communicate with customers worldwide in their native language. Automatically translate messages for smooth multilingual conversations.
Key bENEFIT
Accuracy:
Get up to 99.8% accuracy in the AI-generated support resolutions, which is the highest in the industry.
Key bENEFIT
Unlimited Simultaneous Sessions:
Handle high volumes or sudden spikes without limits on AI-backed concurrent sessions for chat and voice.
Key bENEFIT
Automated CSAT
Crescendo.ai automatically calculates CSAT for every conversation using AI. It analyzes customer tone, specific keywords, resolution time, and how the interaction ends.
Security
sECURITY
Compliance: HIPAA and SOC 2 compliant:
Built for secure, compliant support in regulated industries.
sECURITY
Custom Permissions:
Control who can see and do what with flexible access roles.
sECURITY
Real-time Activity Tracking:
Monitor conversations and system activity as it happens.
sECURITY
Access Log:
Track who accessed what and when, for added visibility and security.
sECURITY
End-to-End Encryption:
Every customer interaction is encrypted to protect sensitive data. Built for industries where security and privacy are non-negotiable.
sECURITY
Custom Data Retention Policies:
Set exactly how long to retain or archive data based on your needs. Meet compliance goals and reduce data clutter automatically.
Agent Support
Agent Support
Automatic Routing:
Intelligently directs chats, calls, and emails to the right agent or team when a customer asks for human help or the issue is too complex for AI. No delays, no confusion, just smarter handoffs to the right person at the right time.
Agent Support
Assisted Handoffs:
Seamless transitions from AI to human reps, with full context preserved. Give agents full conversation logs and AI-generated summaries for smooth handoffs.
Agent Support
Agent Performance Reporting:
Track team productivity, resolution speed, and customer outcomes.
Agent Support
Article Recommendations:
Help agents reply faster with AI-suggested help articles linked in one click.
Agent Support
Actionable Insights and Suggestions:
AI gives your agents real-time suggestions and next steps tailored to each ticket. This speeds up resolution and improves accuracy without second-guessing.
VoC Dashboard
vOICE OF CUSTOMER (VOC) rEPORTS
Customised Data Exploration
Build your own dashboards, charts, and filters using AI-enhanced tools. Drill into the exact metrics you care about, your way.
vOICE OF CUSTOMER (VOC) rEPORTS
Prebuilt Analytics Dashboards:
Get a clear view of performance with ready-to-use dashboards and CSAT tracking. No setup required; just plug in and start measuring what matters.
vOICE OF CUSTOMER (VOC) rEPORTS
Live Dashboard
Watch real-time support activity, agent load, and ticket trends at a glance. Stay proactive and catch issues before they escalate.
vOICE OF CUSTOMER (VOC) rEPORTS
Data Exports
Easily export all reports and insights in CSV, Excel, image, or PDF formats.Perfect for sharing updates with leadership or archiving data.
vOICE OF CUSTOMER (VOC) rEPORTS
Smart Categorization
Crescendo.ai’s smart categorization reveals recurring issues, AI handoff points, and time-based spikes to help you optimize support with data-driven insights.
Complimentary Services
Complimentary Services
100% Free Onboarding:
Our IT experts handle everything from deployment and setup to data migration, custom workflows, integrations, and app customizations, so you can scale effortlessly without the technical hassle.
Complimentary Services
Services from Human Support Agents
Access our global network of 3,000+ trained support agents and CX experts who act as an extension of your team. Whether it’s handling daily ticket volumes, managing sudden spikes, or assisting with CX strategy, we’ve got you covered.
Complimentary Services
QA by Real Humans
Our QA experts review AI and agent responses to ensure quality. Get better training insights and improved customer interactions.
Complimentary Services
Knowledgebase Management
Our team (with AI support) keeps your help content always up to date. From outdated articles to policy changes, we’ve got it covered.
Other Technical Capabilities
other capabilities
AI-powered Workflows:
Automate complex support processes with intelligent, rule-based workflows.
other capabilities
Send and Receive Files:
Easily exchange files between agents and customers during conversations.
other capabilities
Call Recordings
Record support calls for training, compliance, and quality checks.
other capabilities
QA by Real Service Level Agreements (SLA):
Meet response and resolution goals with enforceable SLAs.
other capabilities
Unlimited Pay-as-you-go Automated Resolutions:
Resolve tickets on-demand with flexible usage-based pricing.
ELEVATING CX
A blend of advanced AI and human expertise.
We are driving Augmented AI adoption in customer service by boosting engagement, resolving inquiries faster, and generating insights to transform CX support from a cost center into a strategic advantage. By combining expert human teams with continually optimized AI, knowledge management, and systems integration, we offer the most valuable CX solution on the market.
Seamlessly translate between languages without missing a beat.
50+ Languages
Humans in the loop.
+3,000 globally.
+3,000 globally.
Reduce CX support costs by 20% at launch, to improve and scale bandwidth.
20% Cost Savings
Leverage AI to instantly resolve 75% of interactions with unmatched accuracy and empathy.
75% Instant Resolution
Say goodbye to surveys with fully automated quality monitoring.
100% VoC
Resolve inquiries around-the-clock, faster than top agents.
24/7 Support
Ready to learn more about using Augmented AI in your business?
Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time. Book a demo today.
