Learn
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
SAN FRANCISCO // CRESCENDO LIVE // CRESCENDO LIVE //
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
LONDON 2026 // CRESCENDO LIVE // CRESCENDO LIVE //
SAN FRANCISCO
LONDON
DUBAI
Where CX leaders, CEOs, and innovators came together to break down what’s next for customer experience
Transformation is the new baseline. AI and rising customer expectations are compressing CX from every side. The definition of “great CX” is being redefined in real time, and the gap between leaders and everyone else is widening fast.
Get clear on the new CX standard
Cut through AI hype and see what’s working today
Learn how teams pair automation with human judgment
Hear real stories from experienced operators
Spend a day with peers facing the same pressure
THE NEW STANDARD
How speed, consistency, and trust have reset the CX baseline, and where many organizations quietly fall short.
AI. IRL.
How leaders are moving AI from experimentation to execution without breaking trust or chasing vanity metrics.
BUILD SMARTER TEAMS
How teams are pairing automation with human expertise to deliver faster decisions and stronger CX outcomes.
Speakers / Speakers / Speakers / Speakers / Speakers
Hemant Taneja
CEO, General Catalyst
James Green
Chief Customer Officer, Squire
Oliver Hart
Customer Experience Manager
Morgan Donaldson
Chief Commercial Officer
Chris Jocson
Chief Operating Officer
Jeremy Moll
Chief Operating Officer
AI and CX are evolving fast. Be in the room where it happens.
FAQ / FAQ / FAQ / FAQ / FAQ / FAQ / FAQ
Who is Crescendo Live for?
Anyone who is interested in exploring and building a community in the world of AI and CX. (and anyone who likes dogs, of course)
Can I bring someone with me?
Only if they're cool.
Sick of conferences that are 90% vendor booths and 10% actual insights?
Yeah. Us too.
