Lovepop elevates holiday CX with Crescendo  AI Assistants

Lovepop got 99.93% faster email support and achieved 94% CSAT during peak holiday surges with Crescendo’s omnichannel AI assistant named Joy
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email reply time
94%
overall csat
100%
ai powered csat
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See how companies have put our AI-powered customer service platform to the test, driving real results for innovative teams and delighting customers.

Ecommerce
Cuyana
Cuyana improved CX with Crescendo’s AI + human model, holding CSAT in the mid-80s, cutting time-to-agent to 54 seconds, and automating routine inquiries.
Ecommerce
Stewart Golf
See how Stewart Golf scaled 24/7 global support with AI. Achieving 75% ticket automation, 1-minute response times, and 100% CSAT without adding headcount.
Health & Wellness
NIMA
With Crescendo, gluten detection company NIMA turned customer support into a real-time engine that drives product, shipping, and CX improvements.
Connected Devices
SimpleSUB Water
SimpleSUB Water extended weekday coverage by 4 hours, added weekends, deployed chat in 53 days, and freed their team for strategic work with Crescendo.
Health & Wellness
Kiki Milk
Kiki Milk scaled customer support without losing authenticity. With Crescendo AI, 50% of inquiries are automated, response times dropped to near-instant, and th
SaaS
Pied Parker
Pied Parker scales customer support with Crescendo’s AI + human model: 24/7 coverage, 70% instant resolutions, sub-30-second agent response, and less backups.
SaaS
Meister Task
Discover how Meister used Crescendo’s Augmented AI platform to scale multilingual customer support, eliminate backlogs, and boost service quality.
EdTech
IDEO U
IDEO U delivers always-on, human-centered support with Crescendo, uniting AI and human experts for seamless handoffs and a better learner experience.
Connected Devices
EV Passport
EVPassport partnered with Crescendo to deliver 24/7 customer service and CX at scale, reaching 70% instant AI resolutions and <30 sec human response times.
Ecommerce
Lovepop
Lovepop got 99.93% faster email support and achieved 94% CSAT during peak holiday surges with Crescendo’s omnichannel AI assistant named Joy.
Ecommerce
Rio
Crescendo AI empowered Rio’s Kickstarter success with an AI-driven CX Assistant, streamlining customer support and positioning Rio for scalable growth.
SaaS
Webconnex
Webconnex partnered with Crescendo to scale CX, achieve 75% CSAT, resolve 50% more inquiries instantly, and drive 12K+ more ticket sales year-over-year.
Connected Devices
Rachio
Rachio supports 1M+ users with 95%+ accuracy using Crescendo.ai’s hybrid AI + human CX, managed by just one CS leader.

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