QUALITY AGENT

Score 100% of interactions automatically. Same day.

QA moves from a backward-looking sampled audit to a same day improvement engine. Quality failures are flagged in hours, not weeks.

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Your QA team reviewed 2% of conversations last month. Quality Assurance reviewed all of them.

Score every interaction

Crescendo’s Quality agent scores every interaction against your rubric automatically.

Seamless handoff

Create a quality system that reflects what you value with our customizable rubrics.

Fully integrated

When something doesn’t add up, the Quality agent will flag and alert you to the discrepancy.

Faster resolutions

Deliver coaching signals to your agents and supervisors the same day they happen. Not next week. Not at the end of quarter.

“Crescendo truly delivers that 'single pane of glass'—a unified CX stack where everything converges in one place, which is uncommon in the market.”

Christopher Toshiro Jocson

COO

“When you’re handling 200,000 contacts a year across more than a million customers, basic automation isn’t a strategy. Crescendo gave us what we couldn’t build alone.”

Anthony Tedesco

Senior Manager, Technical Support

Replace your Quality Management suite with a single agent.

100% of interactions scored automatically

Every call, chat, email, and conversation scored against your quality rubric — not a 1-2% sample. Every agent. Every shift. No human reviewer required to run the baseline.

Flags compliance issues in real time.

Missed disclosures. Skipped verification. Prohibited language. Quality Assurance catches these immediately — during the call when possible, right after when not. Not in a quarterly review.

Delivers agent-level feedback after every interaction

Agents find out how they did after every call — what went well, what to improve — scored consistently every time. No waiting for a weekly coaching session.

Make your whole organization more effective

Identify team-wide coaching patterns.

Quality Assurance doesn’t just score individual calls — it surfaces the common failure patterns across agents and flags where training curriculum needs to change.

Replaces your current stack

QM suites (Verint, NICE, Calabrio) · Manual call scoring and scorecards · Compliance sampling and audit workflows · The lag between coaching opportunity and coaching conversation