Crescendo AI Assistants
Agentic AI CX Assistants for chat, voice, email, and more.
Meet Multimodal AI
The end of the call-vs-chat dilemma. Chat and voice live in the same conversation, at the same time.
Simultaneous chat and voice allows users to pick the engagement method that is most convenient for them.
Say goodbye to either/or and hello to both/and. Click to start voice right inside the web chat—no number needed.
Voice can deliver short and sweet answers. Chat shows long details, links, and codes and can include step-by-step visuals and images.
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OMNICHANNEL
Switching channels shouldn’t feel like hitting reset.
Chat
24/7 multilingual chat that integrates with your existing systems, and fully customized to match your brand voice and style.
Customized personality: Define the assistant’s tone, style, and conversational behavior to match your brand voice.
Sentiment detection: Monitors tone and emotion to guide escalation, rewrite messages, or adjust approach.
Any language: Understands and responds in any language automatically, switching mid-thread if needed.
Ongoing learning: Improves over time with thumbs-up/down, conversation outcomes, and agent feedback.
Who doesn’t want email that takes care of itself? Auto-draft your way to queue-zero with accurate knowledge and your brand voice.
Automated response generation: Creates replies using AI based on knowledge, intent, and conversation history.
Knowledge retrieval: Pulls accurate answers from integrations and embeds them into response generation.
Task Automation: Automates common tasks like order lookups, returns, appointment booking, or account updates.
Business hour settings: Set assistant behavior based on business hours for routing, replies, and expectations management.
Voice
Our voice AI delivers lifelike conversation that are fully customizable, including brand pronunciation, latency tuning and more.
Frontier voice models: STT → LLM → TTS models or speech-to-speech (S2S) models, how about both.
Screen pop integrations: CCaaS integrations displays customer and context data when calls are transferred.
Configurable tuning: Voice and latency tuning to match brand tone and optimize responsiveness.
Brand Pronunciation: Tailored brand lexicon to ensure AI speaks your names and terms exactly as intended
The human-in-the-loop difference
99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
We love pudding. But we love proof more.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
75% Chat CSAT
12K Ticket sales YoY
50+% Instant Resolutions
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative.They didn't just provide a service, they became an extension of our team."
Zach Austin
COO, Rio
10k Monthly Cost Savings
+90% Pre-Sales Containment
+60% Post-Purchase Containment
“We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.”
Anthony Tedesco
Head of Customer Support Operations
95% Overall CSAT
1M Ticket Sales YoY
65% Instant Resolutions
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The most expensive customer interaction is one that never happens.