AI Assistants

Unbeatable AI Assistants for chat, voice, and email.

Get a Demo

Chat

messages

Multimodal chat for every use case.

Voice

waveform-lines

Buh-bye IVRs.

Emails

envelope

0% of CX teams miss drafting emails.

Chat

Agentic, on brand chat ready to help, 24/7

24/7 multilingual chat that integrates with your existing systems, and fully customized to match your brand voice and style.

Chat

Crescendo delivers Agentic AI Customer Experiences that, quite frankly, perform better and cost less than DIY or tech-only approaches.

Say hello to Multimodal AI

Simultaneous chat and voice allows users to pick the engagement method that is most convenient for them.

See it in action Or, give it a whirl →

play Play Demo

Introducing Shopping Assistant

Finally—the end of the endless scroll. Help shoppers move from discovery to post-purchase with confidence through a natural exchange.

See it in action Or, give it a whirl →

play Play Demo

Great on their own. Unstoppable together.

World's smartest, auto-tuning AI for CX with over 99.8% accuracy.

All channels covered with AI agents, including: Chat, Voice, and Email. 

Seamless 24x7 handoff to the industry's best Superhuman agents.

QA and business insights on 100% of interactions.

Get a Demo

Say hello to Multimodal AI

Simultaneous chat and voice allows users to pick the engagement method that is most convenient for them.

See it in action

Or, give it a whirl →

play Play Demo

Introducing Shopping Assistant

Finally—the end of the endless scroll. Help shoppers move from discovery to post-purchase with confidence through a natural exchange.

See it in action

Or, give it a whirl →

play Play Demo

Chat

Crescendo delivers Agentic AI Customer Experiences that, quite frankly, perform better and cost less than DIY or tech-only approaches.

play Play Demo

Multimodal

Simultaneous chat and voice allows users to pick the engagement method that is most convenient for them.

See it in action

Give it a whirl →

play Play Demo

Shopping Assistant

Shoppers can move from discovery to post-purchase with confidence through a natural exchange.

Or, give it a whirl → See it in action

play Play Demo

Chat

Crescendo delivers Agentic AI Customer Experiences that, quite frankly, perform better and cost less than DIY or tech-only approaches.

play Play Demo

Multimodal

Simultaneous chat and voice allows users to pick the engagement method that is most convenient for them.

See it in action

Give it a whirl →

play Play Demo

Shopping Assistant

Shoppers can move from discovery to post-purchase with confidence through a natural exchange.

Or, give it a whirl → See it in action

play Play Demo

Voice

AI Voice Assistance that doesn’t make customers want to hit 0.

Our voice AI delivers life like conversation that are fully customizable, including brand pronunciation, latency tuning and more.

Voice

Fully equipped with frontier voice models, screen pop integrations and configurable to your exact specifications.

play Play Demo

Take the pain out of email with our AI Email Assistant.

Who doesn’t want email that takes care of itself? Auto-draft you’re way to queue-zero with accurate knowledge and your brand voice.

Email

Fully equipped with frontier voice models, screen pop integrations and configurable to your exact specifications.

play Play Demo

Agentic AI everywhere all at once

Crescendo delivers Agentic AI Customer Experiences that, quite frankly, perform better and cost less than DIY or tech-only approaches.

Integrates with your existing systems and work SOPs to ensure smooth functionality day one and beyond.

Ongoing optimization from our contact center and AI optimization teams for the duration of your program. Ensuring your solution is at peak cx performance day one, and beyond.

AI where it makes the most impact AND seamless handoff to professional, on-brand CX agents

play Play Demo

Meet Multimodal AI

The end of the call-vs-chat dilemma. Chat and voice live in the same conversation, at the same time.

Simultaneous chat and voice allows users to pick the engagement method that is most convenient for them.

Say goodbye to either/or and hello to both/and. Click to start voice right inside the web chat—no number needed.

Voice can deliver short and sweet answers. Chat shows long details, links, and codes and can include step-by-step visuals and images.

Play See it in action

play Play Demo

The next evolution of shopping

Say goodbye to endless scrolling. Shoppers can move from discovery to post-purchase with confidence through a natural exchange.

Intelligent product discovery through natural conversation—no filters or menus required.

Dynamic recommendations and comparisons tailored to each shopper.

Checkout and service support that keeps momentum from browse to buy.

Play See it in action

play Play Demo

From our customers

Not hype
Not promises
Just outcomes

"It's been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us.

The human-in-the-loop difference

99.8%

RESOLUTION ACCURACY

+50

LANGUAGES SUPPORTED

24x7

AI + HUMAN AVAILABILITY

We love pudding.
But we love proof more.

“Crescendo fused with us to build speed, accuracy, and trust. With them, we’ve got major reliability at scale—and the foundation to take on the entire market.”

Mason Hunt

CRO, Pied

70%

Inquiries resolved instantly with AI

<30s

Time-to-agent (from 14m)

85%+

CSAT (99.98% excl. process issues)

“Our average time to an agent is 54 seconds. Before, customers waited up to two days. Now they’re connected almost instantly, followed by quick questions to understand their issue and get it resolved in minutes.”

Tyler Gardner

Director of Customer Experience

85–86%

CSAT average

54s

Average time-to-agent

55%

AI resolution for Email

"I contacted the email address listed on the original order confirmation on a Sunday evening. Within ONE MINUTE... I received a response, an outline of what they could do and I had a resolution within 20 minutes. It is customer service like THAT that will keep me coming back."

SCHEDULE A DEMO

The most expensive customer interaction is one that never happens.

PRODUCT

AI CX Assistants Agent Assist CX Insights Managed AI Services Brand Aligned Support

Industries

Retail and eCommerce Financial Services Connected Devices Health & Wellness

SOLUTIONS

AI & Human Integration VoC Insights Email Automation Voice Agents Live Chat Agentic AI Human in the Loop

Resources

Blog Customer Stories Crescendo Live!News Company Careers

Legal

Your Privacy Choices

Notice at Collection

Crescendo AI Assistants

Agentic AI CX Assistants for chat, voice, email, and more.

Get a Demo

Meet Multimodal AI

The end of the call-vs-chat dilemma. Chat and voice live in the same conversation, at the same time.

Simultaneous chat and voice allows users to pick the engagement method that is most convenient for them.

Say goodbye to either/or and hello to both/and. Click to start voice right inside the web chat—no number needed.

Voice can deliver short and sweet answers. Chat shows long details, links, and codes and can include step-by-step visuals and images.

Play See it in action

play Play Demo

Agentic AI everywhere all at once

Crescendo delivers Agentic AI Customer Experiences that, quite frankly, perform better and cost less than DIY or tech-only approaches.

Integrates with your existing systems and work SOPs to ensure smooth functionality day one and beyond.

Ongoing optimization from our contact center and AI optimization teams for the duration of your program. Ensuring your solution is at peak cx performance day one, and beyond.

AI where it makes the most impact AND seamless handoff to professional, on-brand CX agents

play Play Demo

Meet Multimodal AI

The end of the call-vs-chat dilemma. Chat and voice live in the same conversation, at the same time.

Simultaneous chat and voice allows users to pick the engagement method that is most convenient for them.

Say goodbye to either/or and hello to both/and. Click to start voice right inside the web chat—no number needed.

Voice can deliver short and sweet answers. Chat shows long details, links, and codes and can include step-by-step visuals and images.

Play See it in action

play Play Demo

The next evolution of shopping

Say goodbye to endless scrolling. Shoppers can move from discovery to post-purchase with confidence through a natural exchange.

Intelligent product discovery through natural conversation—no filters or menus required.

Dynamic recommendations and comparisons tailored to each shopper.

Checkout and service support that keeps momentum from browse to buy.

Play See it in action

play Play Demo

From our customers

Not hype
Not promises
Just outcomes

"It's been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us.

OMNICHANNEL