AI Assistants
Unbeatable AI Assistants for chat, voice, and email.
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Crescendo AI Assistants
Agentic AI CX Assistants for chat, voice, email, and more.
Agentic AI everywhere all at once
Crescendo delivers Agentic AI Customer Experiences that, quite frankly, perform better and cost less than DIY or tech-only approaches.
Integrates with your existing systems and work SOPs to ensure smooth functionality day one and beyond.
Ongoing optimization from our contact center and AI optimization teams for the duration of your program. Ensuring your solution is at peak cx performance day one, and beyond.
AI where it makes the most impact AND seamless handoff to professional, on-brand CX agents
play Play Demo
Meet Multimodal AI
The end of the call-vs-chat dilemma. Chat and voice live in the same conversation, at the same time.
Simultaneous chat and voice allows users to pick the engagement method that is most convenient for them.
Say goodbye to either/or and hello to both/and. Click to start voice right inside the web chat—no number needed.
Voice can deliver short and sweet answers. Chat shows long details, links, and codes and can include step-by-step visuals and images.
play Play Demo
The next evolution of shopping
Say goodbye to endless scrolling. Shoppers can move from discovery to post-purchase with confidence through a natural exchange.
Intelligent product discovery through natural conversation—no filters or menus required.
Dynamic recommendations and comparisons tailored to each shopper.
Checkout and service support that keeps momentum from browse to buy.
play Play Demo
Agentic AI everywhere all at once
Crescendo delivers Agentic AI Customer Experiences that, quite frankly, perform better and cost less than DIY or tech-only approaches.
Integrates with your existing systems and work SOPs to ensure smooth functionality day one and beyond.
Ongoing optimization from our contact center and AI optimization teams for the duration of your program. Ensuring your solution is at peak cx performance day one, and beyond.
AI where it makes the most impact AND seamless handoff to professional, on-brand CX agents
play Play Demo
Agentic AI everywhere all at once
Crescendo delivers Agentic AI Customer Experiences that, quite frankly, perform better and cost less than DIY or tech-only approaches.
Integrates with your existing systems and work SOPs to ensure smooth functionality day one and beyond.
Ongoing optimization from our contact center and AI optimization teams for the duration of your program. Ensuring your solution is at peak cx performance day one, and beyond.
AI where it makes the most impact AND seamless handoff to professional, on-brand CX agents
play Play Demo
Meet Multimodal AI
The end of the call-vs-chat dilemma. Chat and voice live in the same conversation, at the same time.
Simultaneous chat and voice allows users to pick the engagement method that is most convenient for them.
Say goodbye to either/or and hello to both/and. Click to start voice right inside the web chat—no number needed.
Voice can deliver short and sweet answers. Chat shows long details, links, and codes and can include step-by-step visuals and images.
play Play Demo
The next evolution of shopping
Say goodbye to endless scrolling. Shoppers can move from discovery to post-purchase with confidence through a natural exchange.
Intelligent product discovery through natural conversation—no filters or menus required.
Dynamic recommendations and comparisons tailored to each shopper.
Checkout and service support that keeps momentum from browse to buy.
play Play Demo
From our customers
Not hype
Not promises
Just outcomes
"It's been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us.
OMNICHANNEL
Switching channels shouldn’t feel like hitting reset.
Chat
24/7 multilingual chat that integrates with your existing systems, and fully customized to match your brand voice and style.
Customized personality: Define the assistant’s tone, style, and conversational behavior to match your brand voice.
Sentiment detection: Monitors tone and emotion to guide escalation, rewrite messages, or adjust approach.
Any language: Understands and responds in any language automatically, switching mid-thread if needed.
Ongoing learning: Improves over time with thumbs-up/down, conversation outcomes, and agent feedback.
Who doesn’t want email that takes care of itself? Auto-draft your way to queue-zero with accurate knowledge and your brand voice.
Automated response generation: Creates replies using AI based on knowledge, intent, and conversation history.
Knowledge retrieval: Pulls accurate answers from integrations and embeds them into response generation.
Task Automation: Automates common tasks like order lookups, returns, appointment booking, or account updates.
Business hour settings: Set assistant behavior based on business hours for routing, replies, and expectations management.
Voice
Our voice AI delivers lifelike conversation that are fully customizable, including brand pronunciation, latency tuning and more.
Frontier voice models: STT → LLM → TTS models or speech-to-speech (S2S) models, how about both.
Screen pop integrations: CCaaS integrations displays customer and context data when calls are transferred.
Configurable tuning: Voice and latency tuning to match brand tone and optimize responsiveness.
Brand Pronunciation: Tailored brand lexicon to ensure AI speaks your names and terms exactly as intended
The human-in-the-loop difference
99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
We love pudding.
But we love proof more.
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The most expensive customer interaction is one that never happens.
