AI cx assistants

Agentic AI CX Assistants for chat, voice,  email, and more.

Fully functional AI interactions across every channel

Gone are the days of frustrating AI interactions. Natural language AI customized with your brand voice across every channel, optimized forever.
Crescendo's AI Optimization Teams will ensure your AI is successful on launch day—and every day after that.
Escalations are seamlessly handed off to CX Agents, with no disruption to your customers.
Go beyond deflection with performance that drives engagment.
OMNICHANNEL

Switching channels shouldn’t feel like hitting reset.

Chat

24/7 multilingual chat that integrates with your existing systems, and fully customized to match your brand voice and style.
Customized personality: Define the assistant’s tone, style, and conversational behavior to match your brand voice.
Sentiment detection:  Monitors tone and emotion to guide escalation, rewrite messages, or adjust approach.
Any language: Understands and responds in any language automatically, switching mid-thread if needed. 
Ongoing learning: Improves over time with thumbs-up/down, conversation outcomes, and agent feedback.

Email

Who doesn’t want email that takes care of itself? Auto-draft your way to queue-zero with accurate knowledge and your brand voice.
Automated response generation: Creates replies using AI based on knowledge, intent, and conversation history.
Knowledge retrieval: Pulls accurate answers from integrations and embeds them into response generation.
Task Automation: Automates common tasks like order lookups, returns, appointment booking, or account updates.
Business hour settings: Set assistant behavior based on business hours for routing, replies, and expectations management.

Voice

Our voice AI delivers lifelike conversation that are fully customizable, including brand pronunciation, latency tuning and more.
Frontier voice models: STT → LLM → TTS models or speech-to-speech (S2S) models, how about both.
Screen pop integrations: CCaaS integrations displays customer and context data when calls are transferred.
Configurable tuning: Voice and latency tuning to match brand tone and optimize responsiveness.
Brand Pronunciation: Tailored brand lexicon to ensure AI speaks your names and terms exactly as intended

The human-in-the-loop difference

99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
SCHEDULE A DEMO

The most expensive customer interaction is one that never happens.

Try our voice assistant.
This is a sample of Crescendo’s voice assistant technology. Take it for a spin.
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Hi! I'm the Crescendo CX Assistant
Ask me anything!
Hi! I'm the Crescendo CX Assistant
Ask me anything!