Human-Backed Outsourcing Services – A Crescendo Exclusive
Customer Service Representatives.
Unlike other AI CX tools, Crescendo is fully enabled to offer customer service outsourcing service with a team of 3,000+ highly trained, in-house support agents. These agents can act as an extension of your team and are perfect for handling:
- Seasonal Spikes
- After-Hours Support
- Weekend Coverage
- Holidays when your internal staff is unavailable.
The best part? These services are complimentary. While our AI resolves up to 90% of support tickets, our human agents are available for seamless handoffs whenever a customer requests to speak with a real person.
For more details, see the FAQ’s at the bottom of the page.
Onboarding Experts
Nothing’s worse than a drawn out setup process. We excel at fast and easy onboarding. When you work with Crescendo, you’ll receive a dedicated onboarding team who will take care of everything from data migration to integrations, workflow creation, automation setups and agent training.
And, as a fully managed service, we handle the ongoing maintenance to ensure you’re always receiving the most accurate and high quality outcomes possible.
QA Professionals
We offer complimentary quality assurance services to ensure continuous improvement in service performance. Our experienced QA team reviews conversations handled by both AI and human agents for accuracy, consistency, and tone.
They identify gaps, flag areas needing improvement, and provide actionable feedback to enhance overall support quality.
What sets Crescendo Apart?
Our technology include live chat, voice agents, email automation, and enterprise-level VoC tools. Even more, you’ll get free onboarding and data migration, auto CSAT scoring and 36+ other features that make us a true all-in-one customer service platform.
Knowledge base Management Staff
Our team of AI and knowledge base experts continuously monitor your content to identify content gaps, analyze customer queries to spot missing information and create new articles as needed.
The AI also tracks changes in your policies, active promotions, technical documents and more, and notifies our staff to help keep them up-to-date. This ongoing process keeps your knowledge base current, relevant, and reliable at all times.
CX Specialists
Crescendo also provides access to experienced CX experts who support you in shaping customer service policies and strategic decisions.
Our CX experts work with your team to improve the overall customer experience.
What if I don’t want to use any of the above services?
These services are complimentary and optional.
Do I need to lay off my customer service staff if you offer outsourcing services?
No, you don't need to lay off your customer service team. Many customers increase capacity for their in-house teams, and move to Crescendo labor as in-house agents turn-over or they scale.
Option 1: AI Only
Keep your existing customer service team and use Crescendo solely for AI-powered support.
Option 2: AI + Partial Human Support
Use our human agents as an extension of your team for after-hours support, holiday coverage, seasonal spikes, or staffing gaps.
Option 3: AI + Full Support
Let us manage your 100% customer support operation. Our AI handles routine queries, while our trained agents take care of complex handoffs.
No matter which option you choose, your per-resolution pricing typically remains the same. The choice is yours.
Is onboarding, setup, and maintenance totally free?
Yes!
What if I need priority premium support for any issue?
You’ll have 24/7/365 access to our priority premium support—at no extra cost. It's included with every plan, so help is always just a message away.
The human-in-the-loop difference
Discover how advanced AI and expert human support can transform your CX.