Complimentary Services
Human-Backed Outsourcing Services – A Crescendo.ai Exclusive
5 Unique services powered by real human experts, offered only by Crescendo.ai. These premium services, valued at thousands of dollars, are included at no extra cost in our per-resolution pricing. It’s what truly sets Crescendo.ai apart from all of your competitors.
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Trusted by
1. Customer Service Representatives.
Crescendo.ai has recently acquired PartnerHero, enabling us to offer customer service outsourcing services with a team of 3,000+ highly trained, in-house support agents. These agents can act as an extension of your team, perfect for handling
Seasonal Spikes
After-Hours Support
Weekend Coverage
Holidays when your internal staff is unavailable.
The best part? These services are complimentary.
While our AI resolves up to 90% of support tickets, our human agents are available for seamless handoffs whenever a customer requests to speak with a real person.
For more details, see the FAQ section at the bottom of the page.
While our AI resolves up to 90% of support tickets, our human agents are available for seamless handoffs whenever a customer requests to speak with a real person.
For more details, see the FAQ section at the bottom of the page.
2. Onboarding Experts
Our IT team takes care of everything, from onboarding and data migration to integrations, workflow setup, and ongoing maintenance, so you don’t have to lift a finger. And to make things even easier for you, we provide staff training, too.
We know that implementing AI in customer service often takes a toll on the IT team with complex workflows, decision trees, and continuous upkeep. That’s why we offer this end-to-end service to ensure a smooth, stress-free onboarding experience.
3. QA Executives
We offer complimentary quality assurance services to ensure continuous improvement in service performance. Our experienced QA team reviews conversations handled by both AI and human agents for accuracy, consistency, and tone.
They identify gaps, flag areas needing improvement, and provide actionable feedback to enhance overall support quality.
4. Knowledge base Management Staff
Our team of AI and knowledge base experts continuously monitors your content to identify content gaps, analyzing customer queries to spot missing information and create new articles as needed.
The AI also tracks changes in your policies, active promotions, technical documentation, and more, and notifies our staff to help them keep the articles up-to-date. This ongoing process keeps your knowledge base current, relevant, and reliable at all times.
The AI also tracks changes in your policies, active promotions, technical documentation, and more, and notifies our staff to help them keep the articles up-to-date. This ongoing process keeps your knowledge base current, relevant, and reliable at all times.
5. CX Specialists
Crescendo.ai also provides access to experienced CX experts who support you in shaping customer service policies and strategic decisions.
Our CX experts work with your team to improve the overall customer experience.
Our CX experts work with your team to improve the overall customer experience.
Frequently Asked Questions (FAQ)
Why wait hours to reply when you can respond in seconds?
What if I don’t want to use any of the above services?
These services are complimentary and optional.
Do I need to lay off my customer service staff if you offer outsourcing services?
It’s entirely up to you.
Option 1: AI Only
Keep your existing customer service team and use Crescendo.ai solely for AI-powered support.
Option 2: AI + Partial Human Support
Use our human agents as an extension of your team for after-hours support, holiday coverage, seasonal spikes, or staffing gaps.
Option 3: AI + Full Support
Let us manage your 100% customer support operation. Our AI handles routine queries, while our trained agents take care of complex handoffs.
No matter which option you choose, your per-resolution pricing typically remains the same. The choice is yours.
Is onboarding, setup, and maintenance totally free?
Yes, they are.
What if I need priority premium support for any issue?
You’ll have 24/7/365 access to our priority premium support—at no extra cost. It's included with every plan, so help is always just a message away.
WHAT MAKES CRESCENDO.AI DIFFERENT
Unique Value Proposition Advanced AI + Human Expertise
What sets Crescendo.ai apart? We’re the only ones combining powerful AI tech, like live chat, voice agents, and email automation, with real human support services under one roof. Yes, both at once. Plus, you get enterprise-level VoC tools, free onboarding and data migration, auto CSAT scoring, and 35+ other features that make us a true all-in-one customer service platform.
Seamlessly translate between languages without missing a beat.
50+ Languages
Humans in the loop.
+3,000 globally.
+3,000 globally.
Reduce CX support costs by 20% at launch, to improve and scale bandwidth.
20% Cost Savings
Leverage AI to instantly resolve 75% of interactions with unmatched accuracy and empathy.
75% Instant Resolution
Say goodbye to surveys with fully automated quality monitoring.
100% VoC
Resolve inquiries around-the-clock, faster than top agents.
24/7 Support
Discover how advanced AI and expert human support can transform your CX.
Book a demo to see how Crescendo.ai's powerful AI resolves up to 90% of queries with human-like empathy and problem solving skills.
