Human-Backed Outsourcing Services – A Crescendo Exclusive

Customer Service Representatives.
For more details, see the FAQ’s at the bottom of the page.
Onboarding Experts


QA Professionals
What sets Crescendo Apart?
Our technology include live chat, voice agents, email automation, and enterprise-level VoC tools. Even more, you’ll get free onboarding and data migration, auto CSAT scoring and 36+ other features that make us a true all-in-one customer service platform.
Knowledge base Management Staff


CX Specialists
FAQ's
What if I don’t want to use any of the above services?
These services are complimentary and optional.
Do I need to lay off my customer service staff if you offer outsourcing services?
No, you don't need to lay off your customer service team. Many customers increase capacity for their in-house teams, and move to Crescendo labor as in-house agents turn-over or they scale.
Keep your existing customer service team and use Crescendo solely for AI-powered support.
Use our human agents as an extension of your team for after-hours support, holiday coverage, seasonal spikes, or staffing gaps.
Let us manage your 100% customer support operation. Our AI handles routine queries, while our trained agents take care of complex handoffs.
No matter which option you choose, your per-resolution pricing typically remains the same. The choice is yours.
Is onboarding, setup, and maintenance totally free?
Yes!
What if I need priority premium support for any issue?
You’ll have 24/7/365 access to our priority premium support—at no extra cost. It's included with every plan, so help is always just a message away.
+3,000 globally.
