cx Outcomes
Simplified
Delivered
Guaranteed
Simplified
Outcomes
SimplifIed
Simplified
Simplified
Simplified
Guaranteed outcomes in weeks — not months powered by AI and the teams who run it for you.
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Across every channel
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Continuously operated
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Performance guarantee
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The First AI-Native Contact Center
Guaranteed outcomes in weeks, not months - powered by AI + Superhumans.
I have your account pulled up and want to confirm that you’re referring to your most recent order of The Maddy Sweater in size Medium?
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Yes, that’s the one. I’m about to walk into a busy part of town. Let me switch to voice.
No problem. Let me know when you’re ready.
I’m here. I received the sweater, but there’s a small hole in the sleeve.
Here’s the picture i took yesterday
Meet Crescendo’s
New AI Suite
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Representative please.
I’m sorry...I can’t help you with that...try asking me something else.
Representative! X&*%$&
We’re currently experiencing higher call volumes than expected.
Most AI solutions fail after launch.
Not because the technology is bad but because no one owns performance once it’s live. Teams adopt AI to improve customer experience, reduce costs, or handle growing volume. But after go-live, performance decays. Knowledge goes stale. Quality slips.
meet crescendo
Finally. CX built for this century.
Crescendo combines human expertise with exceptional AI capabilities and runs them together, continuously. So performance improves over time – not just at launch.
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AI Assistants
Resolve Customer inquiries across channels.
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Operational AI
Always-on optimization that keeps performance from decaying
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Performance BPO
Expert CX operators handle whatever AI can’t, seamlessly
Built to work with every tool your team already uses. No rip-and-replace. No wasted spend.
CRM integrations
Knowledge integrations
SaaS integrations
Your internal team
Exceptional ROI, happier customers, reliable performance.
Improve user ratings in weeks
Lovepop’s score jumped from 3.6 to 4.3 in just four weeks.
From hours to seconds
Cut email response times from 7 hours to 18 seconds.
15% average cost savings
Immediate cost savings with Crescendo.
Built for surge volume
Handle double the volume with fewer people, no seasonal hiring.
AI ASSISTANTS
Unbeatable CX performance across every channel – 24/7.
Our AI assistants are continuously operated by real CX experts to deliver consistent, high-quality experiences across every channel.
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AI Chat Assistant
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AI Voice Assistant
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AI Email Assistant
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Multimodal Capability
The only CX model with skin in the game
Others sell licenses and seats. We take responsibility for outcomes.
Others sell seats and licenses. We earn our keep.
The Old Way
The Crescendo Way
Setup & Maintenance
The Old Way
Big upfront fees. Endless consultants.
The Crescendo Way
No setup fees. We deploy and run the system for you, continuously.
Performance & Quality
The Old Way
You pay whether it works or not.
The Crescendo Way
Total Outcome Guarantee across speed, quality, and customer satisfaction.
Hiring & Staffing
The Old Way
Costly, high-turnover 24/7 teams.
The Crescendo Way
Multilingual CX operators and specialists, embedded as part of your team.
NEW + NOTABLE
Ahead of the curve. Always.
Innovating beyond the status quo is our middle name. Check out our latest news articles and product releases here.
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Total Outcome Guarantee.
Go on, see for yourself.
play Play Demo
Crescendo Unveils Multimodal AI:
A First for Customer Experience
Individually, they're best in class. Together, they're game-changing.
World's smartest, auto-tuning AI for CX with over 99.8% accuracy.
All channels covered with AI agents, including: Chat, Messaging, Voice, Email.
Seamless 24x7 handoff to the industry's best Superhuman agents.
QA and business insights on 100% of interactions.
The best AI for CX
The best BPO
Together at last
We’re committed to ethical AI development and usage.
Security and privacy are paramount, upheld by stringent standards including SOC-2 Type II and HIPAA.
Join us in building the future of CX, where AI and people amplify each other. If you’re looking for more than just a job, come be part of a team redefining how the world connects with customers.
We fit seamlessly into your stack with a growing library of prebuilt integrations and the ability to quickly create custom ones when you need them.
meet crescendo
Not just AI.
Not just outsourcing.
It’s the perfect combination of both.
Not just outsourcing.
It’s the perfect combination of both.
Go live in <60 Days
Outcome Based Pricing
Performance Guarantee
Leapfrog your maturity
Level 04 / Autonomous
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5+ Channels
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90% Volume
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Proactive AI
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Auto Quality
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Business Outcomes
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Autotuned Handoffs
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Proactive Insights
Level 03 / AI Native
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5+ Channels
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60% Volume
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Multimodal AI
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Total Quality
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AI + Labor Outcomes
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Perfect Handoffs
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Business Insights
Level 02 / AI Bolt-On
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1-2 Channels
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30% Volume
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Agentic AI
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AI Quality
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AI Outcomes
Level 01 / Workflow
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0 Channels
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5% Volume
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IVR
SCHEDULE A DEMO
The most expensive customer interaction is one that never happens.
Schedule a demo and see how Crescendo runs AI and people together – and stands behind the outcome.