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Smart Product Discovery
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Dynamic Recommendations
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Checkout Momentum
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AI FOR EVERY STEP OF THE JOURNEY
Engage
Discovery starts with a conversation.
Shoppers describe what they need, and we help them find the perfect match. Crescendo’s AI Assistants act as trusted advisors that:
Guide shoppers through product discovery using conversational search
Provide recommendations based on shopping intent.
Answer pre-purchase questions about policies, shipping, and returns.
Clarify
Confidence comes before the cart
Shoppers have questions—from sizing to product reviews. AI Assistants provide detailed answers that:
Facilitate product comparisons with clear specifications
Summarize reviews to build purchasing confidence
Address specific concerns about sizing, best use, or compatibility
Provide detailed product information and documentation
Engage
Time to checkout
Shoppers are guided to product pages where they can add items to their cart, with AI Assistants that:
Reduce cart abandonment through proactive engagement
Suggest complementary products for bundle optimization
Resolve last minute payment or technical issues
Provide immediate assistance for checkout problems
Follow Through
Want to make a change? Just ask.
Post-purchase support is just as effortless. AI Assistants:
Provide automated order tracking and delivery updates.
Handle delivery issues and carrier coordination.
Manage returns, exchanges, and refunds efficiently.
FULLY INTEGRATED WITH SHOPIFY
"Using a single AI chat for both customer questions and product discovery led to stronger shopper conversion and larger baskets for those customers who chatted with us."
Emilio Latorre
SVP of Operations
