Most businesses take more than 16 hours to reply to customer emails. At that point, they've probably lost the sale and the customer loyalty.

With Crescendo, your customers don’t have to wait. Our AI email assistant handles everything from simple repetitive tickets to tricky, in depth issues in seconds. It’s like having a super-smart support rep working 24/7.

We handle onboarding and optimization of both AI technology and support teams. From CRM and ticket system integration, to Knowledge Management readiness, our onboarding process is built to optimize speed and quality. And because our AI is fully Agentic, you can say goodbye to complicated workflows and decision trees.

Crescendo's email automation tool handles over 90% of tickets on its own, pulling answers from your knowledge base, company policies, past customer emails, and CRM data. It uses advanced NLP and LLM tech to resolve even tricky questions with a human-like empathy and casual tone.

When an email needs to a critical human touch, Crescendo hands it off to a support rep with full context, no backtracking needed.

Your team sees the entire conversation history, AI responses, and customer data right in their inbox, along with a brief summary of the issue and the recommended answers.

Crescendo gives you the full package—AI-powered live chat, voice agents, and 35+ other tools, all included in one flat per-resolution pricing. You’ll also get access to a team of CX and QA professionals who can act as an extension of your support team. Oh, and our built-in Voice of Customer (VoC) system? It gives you crystal-clear insights so CX leaders can actually see what’s working and what’s not before they make strategic decisions.