#1 AI-Powered Email Automation Platform for Customer Support
Smart AI Email Assistant for Customer Service.
Most businesses take more than 16 hours to reply to customer emails. At that point, they've probably lost the sale and the customer loyalty.
With Crescendo, your customers don’t have to wait. Our AI email assistant handles everything from simple repetitive tickets to tricky, in depth issues in seconds. It’s like having a super-smart support rep working 24/7.
No Codes, No Technical Complexity
We handle onboarding and optimization of both AI technology and support teams. From CRM and ticket system integration, to Knowledge Management readiness, our onboarding process is built to optimize speed and quality. And because our AI is fully Agentic, you can say goodbye to complicated workflows and decision trees.
AI Horsepower at Its Best
So, how exactly does Crescendo's email automation resolve the tickets?
Crescendo's email automation tool handles over 90% of tickets on its own, pulling answers from your knowledge base, company policies, past customer emails, and CRM data. It uses advanced NLP and LLM tech to resolve even tricky questions with a human-like empathy and casual tone.
Email Autoresponders with Advanced AI
Seamless Handoff for your Support Reps
A smooth, frustration-free transition from AI to human
When an email needs to a critical human touch, Crescendo hands it off to a support rep with full context, no backtracking needed.
Your team sees the entire conversation history, AI responses, and customer data right in their inbox, along with a brief summary of the issue and the recommended answers.
The All-in-One Customer Service Automation Platform That You Deserve
We’re way more than just an email automation tool
Crescendo gives you the full package—AI-powered live chat, voice agents, and 35+ other tools, all included in one flat per-resolution pricing. You’ll also get access to a team of CX and QA professionals who can act as an extension of your support team. Oh, and our built-in Voice of Customer (VoC) system? It gives you crystal-clear insights so CX leaders can actually see what’s working and what’s not before they make strategic decisions.
The human-in-the-loop difference
Discover How Automating Your Email Ticketing System Can Boost Your CX