#1 AI-Powered Email Automation Platform for Customer Support

Resolve up to 90% of email tickets with 99.8% accuracy. Crescendo brings human-level understanding and lightning-fast resolutions to your customer support with advanced AI.
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Smart AI Email Assistant for Customer Service.

Most businesses take more than 16 hours to reply to customer emails. At that point, they've probably lost the sale and the customer loyalty.

With Crescendo, your customers don’t have to wait. Our AI email assistant handles everything from simple repetitive tickets to tricky, in depth issues in seconds. It’s like having a super-smart support rep working 24/7.

No Codes, No Technical Complexity

We handle onboarding and optimization of both AI technology and support teams. From CRM and ticket system integration, to Knowledge Management readiness, our onboarding process is built to optimize speed and quality. And because our AI is fully Agentic, you can say goodbye to complicated workflows and decision trees.

AI Horsepower at Its Best

So, how exactly does Crescendo's email automation resolve the tickets?

Crescendo's email automation tool handles over 90% of tickets on its own, pulling answers from your knowledge base, company policies, past customer emails, and CRM data. It uses advanced NLP and LLM tech to resolve even tricky questions with a human-like empathy and casual tone.

Email Autoresponders with Advanced AI

Crescendo’s AI email autoresponder effortlessly handles your day-to-day support emails and scales up instantly during sudden ticket spikes—no stress, no delays. It delivers instant, accurate responses with human like empathy and depth, so while your competitors are still replying in 1-2 business days, you’ve already soved the issue and moved on.

Seamless Handoff for your Support Reps

A smooth, frustration-free transition from AI to human

When an email needs to a critical human touch, Crescendo hands it off to a support rep with full context, no backtracking needed.
Your team sees the entire conversation history, AI responses, and customer data right in their inbox, along with a brief summary of the issue and the recommended answers.

The All-in-One Customer Service Automation Platform That You Deserve

We’re way more than just an email automation tool

Crescendo gives you the full package—AI-powered live chat, voice agents, and 35+ other tools, all included in one flat per-resolution pricing. You’ll also get access to a team of CX and QA professionals who can act as an extension of your support team. Oh, and our built-in Voice of Customer (VoC) system? It gives you crystal-clear insights so CX leaders can actually see what’s working and what’s not before they make strategic decisions.
Seamlessly translate between languages without missing a beat.
50+ Languages
Humans in the loop.
+3,000 globally.
Reduce CX support costs by 20% at launch, to improve and scale bandwidth.
20% Cost Savings
Leverage AI to instantly resolve 75% of interactions with unmatched accuracy and empathy.
75% Instant Resolution
Say goodbye to surveys with fully automated quality monitoring.
100% VoC
Resolve inquiries around-the-clock, faster than top agents.
24/7 Support

Discover How Automating Your Email Ticketing System Can Boost Your CX

Book a demo to see how Crescendo's smart AI handles email tickets in seconds...not with generic robotic replies, but with clear, helpful responses that feel genuinely human.
Try our voice assistant.
This is a sample of Crescendo’s voice assistant technology. Take it for a spin.
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Hi! I'm the Crescendo CX Assistant
Ask me anything!
Hi! I'm the Crescendo CX Assistant
Ask me anything!