Crescendo.ai
#1 Voice of Customer (VoC) Platform
Crescendo.ai offers a powerful AI-driven Voice of Customer (VoC) platform that helps you discover what your customers are saying, interpret their needs and pain points, and take actionable steps to improve satisfaction, all from real data and insightful reports.


Automated CSAT Score and Sentiment Analysis
Crescendo.ai automatically calculates CSAT for 100% of conversations
Crescendo.ai’s AI-powered VoC platform automatically reviews every customer conversation to calculate CSAT scores and sentiment analysis. It analyses things like tone, flow of conversation, keywords used, how fast issues were solved, and how the conversation ended; no need for manual surveys.
Reports: You also get detailed reports showing CSAT scores for each agent, what caused low or high scores, and actionable steps to improve. This helps CX leaders train their teams with real data and useful insights.
Reports: You also get detailed reports showing CSAT scores for each agent, what caused low or high scores, and actionable steps to improve. This helps CX leaders train their teams with real data and useful insights.
Smart Categorization for Smarter Support
Crescendo.ai’s auto-categorization feature uses AI to analyze every customer interaction and automatically tag it under relevant categories like billing, technical issues, returns, or product inquiries.
This helps businesses easily
This helps businesses easily
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Explore the Reasons for Handoffs
Our AI-powered Voice of Customer tools pinpoint the exact reasons behind each handoff, revealing which types of issues prompt customers to seek human support. This insight helps you better train your team and fine-tune your AI workflows to handle those scenarios more effectively in the future.
It also helps decision-makers identify products or services that frustrate customers to the point where they feel only a human can understand their disappointment or resolve complex technical issues.
It also helps decision-makers identify products or services that frustrate customers to the point where they feel only a human can understand their disappointment or resolve complex technical issues.
VoC for Technical Issues
Crescendo.ai’s VoC tools are powerful enough to detect technical issues like duplicate accounts, payment fraud, suspicious transactions, faulty returns, and system errors, supporting not just the customer service team but the entire business with 360° insights.


Beyond VoC: A Complete Customer Support Platform
Crescendo.ai is way more than a Voice of Customer tool. It’s an all-in-one solution that combines AI live chat, voice agents, email automation, and fully managed support with human-in-the-loop, plus 35+ powerful features to streamline your entire customer service operation.
And the best part? Everything’s bundled into one simple, pay-per-resolution rate—no hidden costs, no complexity.
And the best part? Everything’s bundled into one simple, pay-per-resolution rate—no hidden costs, no complexity.
ELEVATING CX
Voice of Customer (VoC) Platform with Advanced AI
Crescendo.ai’s AI-powered VoC platform analyzes 100% of customer conversations to automatically calculate CSAT, detect sentiment, and categorize issues like billing, returns, seasonal spikes, or fraud. It reveals what frustrates customers, why handoffs happen, and how to improve support, no manual surveys needed. Book a demo to see how Crescendo turns raw conversations into actionable insights that elevate your entire customer experience.
Seamlessly translate between languages without missing a beat.
50+ Languages
Humans in the loop.
+3,000 globally.
+3,000 globally.

Reduce CX support costs by 20% at launch, to improve and scale bandwidth.
20% Cost Savings
Leverage AI to instantly resolve 75% of interactions with unmatched accuracy and empathy.
75% Instant Resolution
Say goodbye to surveys with fully automated quality monitoring.
100% VoC
Resolve inquiries around-the-clock, faster than top agents.
24/7 Support
Get a Preview of Crescendo.ai's Customer (VoC) Dashboard
Book a demo to see how our AI-powered Voice of Customer (VoC) tool delivers powerful insights and reports, making it easier for CX leaders to understand and act on customer feedback..