#1 Voice of Customer (VoC) Platform

Crescendo automatically calculates CSAT for 100% of conversations

Crescendo’s AI-powered VoC platform automatically reviews every customer conversation to calculate CSAT scores and sentiment analysis. It analyzes things like tone, flow of conversation, keywords used, how fast issues were solved, and how the conversation ended no need for manual surveys.

‍Reports: You also get detailed reports showing CSAT scores for each agent, what caused low or high scores, and actionable steps to improve. This helps CX leaders train their teams with real data and useful insights.

Our AI-powered Voice of Customer tools pinpoint the exact reasons behind each handoff, revealing which types of issues prompt customers to seek human support. This insight helps you better train your team and fine-tune your AI workflows to handle those scenarios more effectively in the future.

It also helps decision-makers identify products or services that frustrate customers to the point where they feel only a human can understand their disappointment or resolve complex technical issues.

Crescendo is way more than a Voice of Customer tool. It’s an all-in-one solution that combines AI live chat, voice agents, email automation, and fully managed support with human-in-the-loop, plus 35+ powerful features to streamline your entire customer service operation.

And the best part? Everything’s bundled into one simple, pay-per-resolution rate—no hidden costs, no complexity.