Crescendo’s AI-powered VoC platform automatically reviews every customer conversation to calculate CSAT scores and sentiment analysis. It analyzes things like tone, flow of conversation, keywords used, how fast issues were solved, and how the conversation ended no need for manual surveys.

‍Reports: You also get detailed reports showing CSAT scores for each agent, what caused low or high scores, and actionable steps to improve. This helps CX leaders train their teams with real data and useful insights.

Crescendo’s auto-categorization feature uses AI to analyze every customer interaction and automatically tag it under relevant categories like billing, technical issues, returns, or product inquiries.

This helps businesses easily:

Our AI-powered Voice of Customer tools pinpoint the exact reasons behind each handoff, revealing which types of issues prompt customers to seek human support. This insight helps you better train your team and fine-tune your AI workflows to handle those scenarios more effectively in the future.

It also helps decision-makers identify products or services that frustrate customers to the point where they feel only a human can understand their disappointment or resolve complex technical issues.

Crescendo’s VoC tools are powerful enough to detect technical issues like duplicate accounts, payment fraud, suspicious transactions, faulty returns, and system errors, supporting not just the customer service team but the entire business with 360° insights.

Crescendo is way more than a Voice of Customer tool. It’s an all-in-one solution that combines AI live chat, voice agents, email automation, and fully managed support with human-in-the-loop, plus 35+ powerful features to streamline your entire customer service operation.

And the best part? Everything’s bundled into one simple, pay-per-resolution rate—no hidden costs, no complexity.