#1 Voice of Customer (VoC) Platform

Crescendo offers a powerful AI-driven Voice of Customer (VoC) platform that helps you discover what your customers are saying, interpret their needs and pain points, and take actionable steps to improve satisfaction, all from real data and insightful reports.
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Automated CSAT Score and Sentiment Analysis

Crescendo automatically calculates CSAT for 100% of conversations

Crescendo’s AI-powered VoC platform automatically reviews every customer conversation to calculate CSAT scores and sentiment analysis. It analyzes things like tone, flow of conversation, keywords used, how fast issues were solved, and how the conversation ended no need for manual surveys.

Reports: You also get detailed reports showing CSAT scores for each agent, what caused low or high scores, and actionable steps to improve. This helps CX leaders train their teams with real data and useful insights.

Smart Categorization for Smarter Support

Crescendo’s auto-categorization feature uses AI to analyze every customer interaction and automatically tag it under relevant categories like billing, technical issues, returns, or product inquiries.

This helps businesses easily:
Identify the most frequent customer issues,
Explore average CSAT for each category, and
Track patterns of spikes in specific queries.

Explore the Reasons for Handoffs

Our AI-powered Voice of Customer tools pinpoint the exact reasons behind each handoff, revealing which types of issues prompt customers to seek human support. This insight helps you better train your team and fine-tune your AI workflows to handle those scenarios more effectively in the future.

It also helps decision-makers identify products or services that frustrate customers to the point where they feel only a human can understand their disappointment or resolve complex technical issues.

Voice of Customer (VoC) Platform with Advanced AI

Crescendo’s AI-powered  VoC Platform analyzes 100% of customer conversations to automatically calculate CSAT, detect sentiment, and categorize issues like billing, returns, seasonal spikes, or fraud. It reveals what frustrates customers, why handoffs happen, and how to improve support, no manual surveys needed. Book a demo to see how Crescendo turns raw conversations into actionable insights that elevate your entire customer experience.

VoC for Technical Issues

Crescendo’s VoC tools are powerful enough to detect technical issues like duplicate accounts, payment fraud, suspicious transactions, faulty returns, and system errors, supporting not just the customer service team but the entire business with 360° insights.

Beyond VoC: A Complete Customer Support Platform

Crescendo is way more than a Voice of Customer tool. It’s an all-in-one solution that combines AI live chat, voice agents, email automation, and fully managed support with human-in-the-loop, plus 35+ powerful features to streamline your entire customer service operation.

And the best part? Everything’s bundled into one simple, pay-per-resolution rate—no hidden costs, no complexity.
"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."
Crescendo AI customer, Eric Knopf, CEO, Webconnex
Eric Knopf
CEO, Webconnex
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."
Crescendo AI customer, Zach Austin, COO, Rio
Zack Austin
COO, Rio
"The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service. The blend of agents and AI-powered automation makes everyday feel like the slow season for our internal support team."
Thomas Mayerhofer
Customer Success Team Lead, Meister
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Crescendo AI customer, Eric Knopf, CEO, Webconnex
Eric Knopf
CEO, Webconnex
Seamlessly translate between languages without missing a beat.
50+ Languages
Humans in the loop.
+3,000 globally.
Reduce CX support costs by 20% at launch, to improve and scale bandwidth.
20% Cost Savings
Leverage AI to instantly resolve 75% of interactions with unmatched accuracy and empathy.
75% Instant Resolution
Say goodbye to surveys with fully automated quality monitoring.
100% VoC
Resolve inquiries around-the-clock, faster than top agents.
24/7 Support

Get a Preview of Crescendo.ai's Customer (VoC) Dashboard

Book a demo to see how our AI-powered Voice of Customer (VoC) tool delivers powerful insights and reports, making it easier for CX leaders to understand and act on customer feedback.
Try our voice assistant.
This is a sample of Crescendo’s voice assistant technology. Take it for a spin.
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Hi! I'm the Crescendo CX Assistant
Ask me anything!
Hi! I'm the Crescendo CX Assistant
Ask me anything!