ECOMMERCE
Fully managed AI
for smarter-not-harder retail CX.
Crescendo AI is the only fully managed AI for CX platform.
We provide professionally managed Agentic AI with seamless human-in-the-loop customer interactions, co-pilot, and comprehensive data, analytics, and insights—all for one affordable price.
We provide professionally managed Agentic AI with seamless human-in-the-loop customer interactions, co-pilot, and comprehensive data, analytics, and insights—all for one affordable price.
RETAIL STRATEGY
The proven solution for retail CX teams.
Crescendo AI is a fully managed, all in one AI + people platform built to solve the challenges retail teams face every day. Our experts implement and refine AI responses, handle escalations, and bring you powerful insights.
We integrate with your tech stack to seamlessly and proactively handle common retail issues like:With a full application catalog, our AI experts orchestrate agentic AI, allowing your team to focus on complex customer issues while automating tasks like refunds, order changes, and more.
We integrate with your tech stack to seamlessly and proactively handle common retail issues like:With a full application catalog, our AI experts orchestrate agentic AI, allowing your team to focus on complex customer issues while automating tasks like refunds, order changes, and more.
Order status
Returns and cancellations
Account help
Shipping updates
SCALE SUPPORT
Fully managed AI implementation that’s built for retail and tailored for your team.
AI ASSISTANT
Say hello to AI that enhances satisfaction, not frustration.
SCALABILITY
Dont' wait to scale with affordable 24/7/365 support.
The human-in-the-loop difference.
99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
Results you can measure.
See how our blend of advanced AI and human expertise is being leveraged to deliver exceptional omnichannel customer experiences.
Explore case studies"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."
Eric Knopf
CEO, Webconnex
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."
Zack Austin
COO, Rio
"The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service. The blend of agents and AI-powered automation makes everyday feel like the slow season for our internal support team."
Thomas Mayerhofer
Customer Success Team Lead, Meister
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
Ready to learn more about using Augmented AI in your business?
Our suite of tools enables exceptional CX interactions, monitors quality across all channels, and drives continuous improvement to provide valuable business insights over time.
