Fully managed AI for smarter-not-harder retail CX
The proven solution for retail CX teams.
Crescendo AI is a fully managed, all in one AI + people platform built to solve the challenges retail teams face every day. Our experts implement and refine AI responses, handle escalations, and bring you powerful insights. We integrate with your tech stack to seamlessly and proactively handle common retail issues like:
Order status
Returns and cancellations
Account Help
Shipping Updates
Return issue
I need to return the shoes I ordered
Customer account and order verified
Eligibility confirmed
Order return processed
Fully managed AI implementation that’s built for retail and tailored for your team.
AGENTIC AI CX ASSISTANTS
Say hello to AI that enhances satisfaction, not frustration
Natural language, Agentic AI
End frustrating chatbot experiences forever. Crescendo's Agentic AI delivers personalized customer interactions that match your best human agents—with accurate, on-brand responses, seamless tech integrations, and proactive engagement capabilities.
AI OPTIMIZATION
Fully managed AI and CX teams for a worry free experience from day one.
End-to-end management 100% included
Overwhelmed CX Managers can finally stop being reactive and start being proactive. Our comprehensive solution manages everything from AI implementation and optimization to QA, workforce training, and team oversight.
24/7 SERVICE
Don’t wait to scale with affordable 24/7/365
Affordable scale made possible
Scale effortlessly without the cost burden. Our hybrid AI-human approach provides 24/7 coverage, handles seasonal surges, and supports global expansion—making growth both simple and affordable.
HUMAN-IN-THE-LOOP
Fully managed AI and CX teams for a worry free experience from day one.
End-to-end management 100% included
Overwhelmed CX Managers can finally stop being reactive and start being proactive. Our comprehensive solution manages everything from AI implementation and optimization to QA, workforce training, and team oversight.
The human-in-the-loop difference
99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY
We love pudding. But we love proof more.
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
75% Chat CSAT
12K Ticket sales YoY
50+% Instant Resolutions
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative.They didn't just provide a service, they became an extension of our team."
Zach Austin
COO, Rio
10k Monthly Cost Savings
+90% Pre-Sales Containment
+60% Post-Purchase Containment
“We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.”
Anthony Tedesco
Head of Customer Support Operations
95% Overall CSAT
1M Ticket Sales YoY
65% Instant Resolutions
SCHEDULE A DEMO
The most expensive customer interaction is one that never happens.