Multimodal AI has arrived

Multimodal AI has arrived

Meet Multimodal AI—the end of the call-vs-chat dilemma. It’s a dynamic step forward that makes every interaction feel natural, fluid, and fast. Chat and voice live in the same conversation, at the same time. Start typing, switch to speaking, or do both without losing context. No more choosing between a call or a chat, it adapts to meet your customers where they are. They can move effortlessly between modes to fit their situation, hands-free or heads-down, no problem. Say goodbye to either/or and hello to both/and. Here’s how it all comes together.

The problem we’re solving

When customers switch support channels they feel like they’re starting from scratch. They’re forced to repeat themselves and the details they already shared don’t always carry over, making them feel unheard and wasting their time.

This “start-over” experience increases effort and leaves them frustrated before resolution even begins. We aim to change that through the use of a seamless multimodal chat and voice experience.

Old Way vs New Way 

See it in action

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What this unlocks

Simultaneous chat and voice allows customers to use the engagement method most convenient for them at the time and preserves history, intent, and progress. They receive quick spoken guidance for urgent questions, while longer details such as account numbers, links, and multi-step troubleshooting appear clearly on screen. Each engagement adapts with concise voice guidance and optional readable detail, helping customers feel heard and reach resolution without repeating information.

Effortless conversations start here. Request a demo to see Multimodal AI in action—faster answers, happier customers.

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