Kick off the day by checking in and connecting with fellow builders and visionaries before the main program begins.

Fareed Zakaria joins Akash Pasricha for a conversation about how AI is transforming the way businesses connect with customers. They will explore how innovation at the intersection of technology and human experience is reshaping industries, redefining trust, and creating new expectations for leaders. With his global perspective and insight into change, Fareed offers a clear view of where AI is headed and what it means for the future of customer experience.

Customer expectations are rising fast but legacy tools and bolt-on bots can’t keep up. This session reveals how the first AI-native contact center is redefining customer service with outcome-based solutions, auto-tuning AI Assistants, and seamless human support. Learn how to achieve peak CX performance, with measurable results, rapid value, and the ultimate customer experience.

What do smart irrigation and electric vehicle charging have in common? Both depend on delivering reliable, always-on customer experiences powered by AI. Join leaders from Rachio and EVPassport as they share how they are using Crescendo AI to transform customer support. From helping homeowners troubleshoot systems in real time to assisting drivers at any hour of the day, this conversation will explore how intelligent automation enables responsive, personalized service that keeps customers connected and satisfied.

Customer experience is no longer confined to marketing or support. It now sits at the center of the boardroom agenda. In this session, C-level leaders will discuss why CX has become a shared priority across the executive team and how it is shaping enterprise strategy. They will share how AI-driven insights and cross-functional collaboration are transforming decision-making and why putting the customer at the center drives growth, builds loyalty, and creates lasting competitive advantage.