Don’t miss a rare opportunity to hear from Vinod Khosla, one of tech’s most visionary thinkers, in a candid conversation about where AI is headed—and what it takes to lead the charge. From early bets on unproven ideas to building businesses that shape entire industries, Vinod will share his perspective on the risks, breakthroughs, and big-picture thinking behind AI’s rapid rise. The session will dive into how today’s innovations are redefining not just customer experience, but the future of business itself.

Customer expectations are rising fast but legacy tools and bolt-on bots can’t keep up. This session reveals how the first AI-native contact center is redefining customer service with outcome-based solutions, auto-tuning AI Assistants, and seamless human support. Learn how to achieve peak CX performance, with measurable results, rapid value, and the ultimate customer experience."

What do fashion and dating have in common? More than you think—especially when AI is involved. Join this lively conversation with leaders from Grindr and Cuyana as they share how they’re using Crescendo AI to transform the customer journey. From helping users discover the perfect product to sparking meaningful relationships, this panel will reveal how AI can create smarter, more satisfying experiences across industries."

Customer experience is no longer confined to marketing or support. It now sits at the center of the boardroom agenda. In this session, C-level leaders will discuss why CX has become a shared priority across the executive team and how it is shaping enterprise strategy. They will share how AI-driven insights and cross-functional collaboration are transforming decision-making and why putting the customer at the center drives growth, builds loyalty, and creates lasting competitive advantage.