CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
SAN FRANCISCO // CRESCENDO LIVE // CRESCENDO LIVE //
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
LONDON 2026 // CRESCENDO LIVE // CRESCENDO LIVE //
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
DUBAI // CRESCENDO LIVE // CRESCENDO LIVE //
OCTOBER 28, 2026
SAN FRANCISCO
SAN FRANCISCO
LONDON
DUBAI
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
2026 // CRESCENDO LIVE // DUBAI
2026 // CRESCENDO LIVE // CRESCENDO LIVE
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
CRESCENDO LIVE // 2026 // CRESCENDO LIVE
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
SAN FRANCISCO // CRESCENDO LIVE // CRESCENDO LIVE
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
2026 // CRESCENDO LIVE // LONDON // CRESCENDO LIVE
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
SAN FRANCISCO // CRESCENDO LIVE // CRESCENDO LIVE
REQUEST A SEAT
Thursday April 23, 2026
12:30PM — 6:00PM
An operator-led conversation on delivering customer experience at scale. Hosted in the heart of the tech ecosystem.
Get clear on the new CX standard
Cut through AI hype and see what’s working today
Learn how teams pair automation with human judgment
Hear real stories from experienced operators
Spend a day with peers facing the same pressure
THE NEW STANDARD
How speed, consistency, and trust have reset the CX baseline, and where many organizations quietly fall short.
AI. IRL.
How leaders are moving AI from experimentation to execution without breaking trust or chasing vanity metrics.
BUILD SMARTER TEAMS
How teams are pairing automation with human expertise to deliver faster decisions and stronger CX outcomes.
Speakers / Speakers / Speakers / Speakers / Speakers
Howard Dawber
Deputy Mayor of London
Hollie King
CEO, Sweet Bee
Bede Timpson
Head of Innovation, Timpson
Nathan Hooper
Head of CX
Mark Jackson
Head of Future Workforce
Nationwide Building Society
Michelle Donnelly
CRO, Crescendo
Matt Price
CEO
Sandie Overtveld
VP, Sales EMEA + APAC
AGENDA / AGENDA / AGENDA / AGENDA / AGENDA
Full agenda coming March 2026. *
12:30 - 1:30 pM
Check in and networking
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1:30 – 1:35 pM
Welcome address by Howard Dawber
1:35 – 2:30 pM
Stage Content
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2:30 – 2:50 PM
Networking
2:50 – 4:00 PM
Stage content
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4:00 – 6:00 PM
Happy Hour
* Subject to change
FAQ / FAQ / FAQ / FAQ / FAQ / FAQ / FAQ
Who is Crescendo Live for?
Anyone who is interested in exploring and building a community in the world of AI and CX. (and anyone who likes dogs, of course)
Can I bring someone with me?
Only if they're cool.
Sick of conferences that are 90% vendor booths and 10% actual insights?
Yeah. Us too.
THIS ISN’T OUR FIRST RODEO.
Crescendo Live 2025 hit the road from coastline to coastline. Check out our San Fran and NYC events.