CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
SAN FRANCISCO // CRESCENDO LIVE // CRESCENDO LIVE //
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
LONDON 2026 // CRESCENDO LIVE // CRESCENDO LIVE //
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
DUBAI // CRESCENDO LIVE // CRESCENDO LIVE //
OCTOBER 28, 2026
SAN FRANCISCO
SAN FRANCISCO
LONDON
DUBAI
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
2026 // CRESCENDO LIVE // DUBAI
2026 // CRESCENDO LIVE // CRESCENDO LIVE
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
CRESCENDO LIVE // 2026 // CRESCENDO LIVE
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
SAN FRANCISCO // CRESCENDO LIVE // CRESCENDO LIVE
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
2026 // CRESCENDO LIVE // LONDON // CRESCENDO LIVE
CRESCENDO LIVE // CRESCENDO LIVE // CRESCENDO LIVE //
SAN FRANCISCO // CRESCENDO LIVE // CRESCENDO LIVE
REQUEST A SEAT
Thursday April 23, 2026
12:30PM — 6:00PM
An operator-led conversation on delivering customer experience at scale. Hosted in the heart of the tech ecosystem.
Get clear on the new CX standard
Cut through AI hype and see what’s working today
Learn how teams pair automation with human judgment
Hear real stories from experienced operators
Spend a day with peers facing the same pressure
THE NEW STANDARD
How speed, consistency, and trust have reset the CX baseline, and where many organizations quietly fall short.
AI. IRL.
How leaders are moving AI from experimentation to execution without breaking trust or chasing vanity metrics.
BUILD SMARTER TEAMS
How teams are pairing automation with human expertise to deliver faster decisions and stronger CX outcomes.
Speakers / Speakers / Speakers / Speakers / Speakers
Howard Dawber
Deputy Mayor of London
Alba Rita Cardarelli
Senior Customer Care Manager - EMEA
Nathan Hooper
Head of CX
Mark Jackson
Head of Future Workforce
Nationwide Building Society
Jeremy Moll
Chief Operating Officer
Matthew Walsh
Director of Data and Retail
Michelle Donnelly
CRO, Crescendo
Matt Price
CEO
Sandie Overtveld
VP, Sales EMEA + APAC
AGENDA / AGENDA / AGENDA / AGENDA / AGENDA
12:30 – 1:30 PM
Registration, Lunch & Networking
Kick off the day by checking in and connecting with fellow builders and visionaries before the main program begins.
1:30 – 1:40 PM
Why the CX Reckoning Is Happening Now
Andy Lee
Founder and Chairman, Alorica - Crescendo
1:42 – 1:47 PM
London at the Forefront of AI-Driven Transformation
An honest account of how AI is already reshaping business, innovation, and customer experience across London and beyond, and what it means for the organisations leading the charge.
Theo Blackwell MBE
Chief Digital Officer for London
1:47 – 2:15 PM
The New Rules of Customer Experience
Grounded in data, this session unpacks what is genuinely separating CX leaders from laggards right now, which long-held assumptions are no longer holding, and what savvy organisations are doing about it.
Matthew Walsh
Director of Data and Retail at IMRG
2:15 – 2:55 PM
The Future of CX Operating Models
Leading organisations share how they are redesigning their CX operations from the ground up, and what it really takes to build systems where people and technology bring out the best in each other.
Mark Jackson
Head of Future Workforce at Nationwide Building Society
Alba Cardarelli
Head of Customer Service, EMEA at Dr. Martens
Moderated by Michelle Donnelly
Chief Revenue Officer, Crescendo
3:15 – 3:45 PM
Delivering AI-Powered CX
Behind the scenes of how Crescendo turns AI strategy into operational reality, and the design decisions that make measurable CX outcomes stick at scale.
Matt Price
CEO, Crescendo
Anand Chandrasekaran
Founder, Crescendo
3:45 – 4:15 PM
From Ambition to Reality: AI Transforming CX
Two operators share the journey from business case to live deployment, and the tangible difference it has made to their teams, their customers, and their results.
Jeremy Moll
COO of Funky Pigeon
Nathan Hooper
Head of CX, Stewart Golf
Moderated by Matt Price
CEO, Crescendo
4:15 – 5:30 PM
Closing Remarks & Cocktail Reception
Matt Price
CEO, Crescendo
* Subject to change
FAQ / FAQ / FAQ / FAQ / FAQ / FAQ / FAQ
Who is Crescendo Live for?
Anyone who is interested in exploring and building a community in the world of AI and CX. (and anyone who likes dogs, of course)
Can I bring someone with me?
Only if they're cool.
Sick of conferences that are 90% vendor booths and 10% actual insights?
Yeah. Us too.
THIS ISN’T OUR FIRST RODEO.
Crescendo Live 2025 hit the road from coastline to coastline. Check out our San Fran and NYC events.