Crescendo Total Outcome Guarantee Terms

Effective Date: October 23, 2025

Crescendo guarantees measurable improvements in quality, speed and customer satisfaction for new customers.

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1. Quality Guarantee

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• Crescendo guarantees higher CSAT on AI-resolved interactions compared to  your current provider. 
• We will analyze at least 30 days of transcripts from your current provider to establish a baseline CSAT, using the same scoring method applied to Crescendo-managed conversations.
• You will not be invoiced until Crescendo exceeds that baseline. 
• Performance is measured 30 days after Crescendo goes live and comparisons are based solely on AI-resolved interactions.
• Until that point, Crescendo will issue a service credit equal to your cost per contact for every AI-handled interaction during the applicable billing period. To claim your free month, email TotalGuarantee@crescendo.ai within 30 days of month end.
• Once Crescendo’s CSAT performance meets or exceeds the established baseline, the guarantee is considered fulfilled and standard billing will commence.

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Customer must:

• Provide 30–90 days of prior AI-resolved transcripts and invoices.

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2. Speed Guarantee

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• Crescendo guarantees go-live within 30 days of receiving all required tools, data, and access. 
• If Crescendo misses that deadline for reasons within its control, monthly fees will be credited in full until go-live.

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Customer must:

• Respond to Crescendo’s requests/ approvals within 24 hours.
• Provides required API keys, credentials and system access for testing.
• Crescendo will be ready for production go-live within 30 days, subject to your timely fulfilment of all conditions and confirmation of readiness. 
  
  

3. DSAT Guarantee

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• Crescendo’s quality-first approach means you never pay for dissatisfied interactions (Predictive CSAT ≤ 2). 
• DSATs are auto-credited the following month. Crescendo may validate or adjust DSAT counts before applying credits.

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