TECHNOLOGY

FROM ONBOARDING TO UPSELLING, AI CUSTOMER SUPPORT TO HELP YOU SCALE

Cutting edge tech support.

Keep your AI CX performing at its best with a customer support experience that sets you apart from the competition.

AI CX for technology support

Technology is a crowded field. Stand out with an AI support assistant that goes beyond the basics. From onboarding to troubleshooting, Crescendo makes every interaction fast, intuitive, and effortless.

Onboarding

Onboarding that actually gets users live.

Guide customers through setup, configuration, and first actions in real time. Crescendo answers questions, takes actions, and removes friction before users stall or churn.

Subscriptions

Subscription management without the back-and-forth.

Handle upgrades, downgrades, billing issues, and access changes instantly. Crescendo resolves routine account needs end to end so customers stay in control and teams stay focused.

Technical Troubleshooting

Technical troubleshooting at scale

Diagnose issues, apply fixes, and escalate with full context when needed. Crescendo cuts resolution times while keeping engineers out of repetitive support loops.

IoT

Deliver instant, always-on support that keeps devices connected, issues resolved, and customers confident—before small failures become costly disruptions.

SaaS

Resolve account, billing, and product issues in real time with intelligent support that keeps users productive, engaged, and loyal as you scale.

Consumer Platforms

Handle high-volume, emotionally nuanced interactions with fast, personalized support that protects trust, safety, and satisfaction at every moment that matters.

“When you’re handling 200,000 contacts a year across more than a million customers, basic automation isn’t a strategy. Crescendo gave us what we couldn’t build alone.”

Anthony Tedesco

Senior Manager, Technical Support

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