Retail Chatbots for Businesses - 2025

In our previous article, we covered how conversational AI is shaping retail and ecommerce industries. In this article, we have shortlisted seven best retail chatbots that help businesses grow smoothly at a reduced cost. Let’s explore. 

7 Powerful Retail Chatbots

Here are the key takeaways of the shortlisted retail chatbots, along with their core features, to help you choose the one that best fits your business needs.

1. Crescendo.ai: AI chatbot for live chat, AI-voice assistant, automated email ticket responding with AI. 24*7 pre-sales and post-sales customer support in 50+ languages. A team of 3,000+ support representatives to handle escalated tickets - a unique and complimentary service. 

2. Chatfluel: Offers real-time live support on Instagram, Facebook, and WhatsApp.

3. TxtCart: SMS-based retail chatbot designed to reduce cart abandonment and increase conversions for Shopify and DTC brands.

4. Coveo: AI chatbot for product discovery. It delivers personalized product suggestions and dynamic search results, helping customers find what they want faster.

5. WATI: Retail chatbot designed for WhatsApp. It handles FAQs, order updates, and product inquiries within WhatsApp.

6. Manychat: retail chatbot fo retailers to automate customer conversations across Facebook Messenger, Instagram DMs, WhatsApp, and SMS.

7. Yellow.ai: An omnichannel retail chatbot with powerful analytical tools to help retails in decision-making. 

Now, let’s explore the functions of these retail chatbots in detail. 

1. Crescendo.ai

Crescendo.ai is the most popular AI-powered retail chatbot for customer support that is trusted by brands like Lovepop, Rachio, ILIA Beauty, Span.io and many others. It is built on next-generation technology and efficiently handles repetitive queries such as returns, order status, refunds, and FAQs about product features, pricing, promotions, and payments.

• 24/7 Customer Support 🕤: Provides around-the-clock assistance through AI chatbots and AI-voice assistants.

• Automated Email Support: AI bots automatically handle repetitive and simple email tickets with 99.8% accuracy 🎯, escalating only the most complex queries to human agents. 

• Multilingual Capabilities 🌎: Supports 50+ languages, making it ideal for global retailers with multiple store locations or international shipping.

• Sentiment Analysis: Automatically analyzes customer interactions to identify satisfaction levels.

• Automated CSAT Scoring: Replaces manual surveys by calculating customer satisfaction scores for every interaction, based on factors like customer tone, language, and keywords used.

• Detailed Insights 📈: Offers comprehensive reporting for data-driven decisions, highlighting key issues such as most returned products, sizing problems, fast-selling sizes, and common installation issues.

• 3,000+ Human Support 😎: Crescendo.ai offers a complimentary service of support representatives, QA experts, and compliance specialists on a global level, that you can use as your extended team. 

• Knowledgebase Management 📑: Crescendo’s AI and staff manage the knowledgebase articles.

• Free Onboarding: Crescendo’s team manages the complete onboarding process—from seamless integration to complex workflow setups—eliminating the need to hire additional IT staff to manage your chatbots.

2. Chafluel

Chafluel is an emerging AI-powered retail chatbot solution designed to streamline customer support for e-commerce and DTC brands. It focuses on automating high-volume support queries, ensuring faster response times and improved customer satisfaction.

• Social Media Chatbots 📱: Empowers retailers to offer real-time support on Instagram, Facebook, and WhatsApp, helping convert DMs into purchases.
  

• Email Automation ✉️: Automatically responds to repetitive email tickets, reducing backlog and freeing up human agents for priority issues.

• Platform Compatibility 🧩: Easily integrates with Shopify, WooCommerce, Magento, and other major e-commerce platforms for seamless automation.
  

• Customer Sentiment Tracking ❤️: Uses NLP to monitor and flag negative interactions in real-time, allowing for faster intervention.
  

• Insightful Analytics 📊: Provides dashboards highlighting top product issues, refund trends, and customer satisfaction metrics for smarter business decisions.
  

• Multilingual Support 🌐: Capable of interacting with customers in over 40 languages, helping brands scale globally without communication barriers.
  

3. TxtCart

TxtCart is a powerful SMS-based retail chatbot designed specifically to recover abandoned carts and increase conversions for Shopify and DTC brands. Unlike traditional email campaigns, TxtCart uses real-time, two-way SMS conversations powered by human-assisted AI to re-engage customers and drive them back to checkout.

• Cart Abandonment Recovery 💬: Sends personalized, conversational SMS messages to shoppers who leave items in their cart, helping brands recover lost sales instantly.
  
  
• Human + AI Engagement 🤝: Combines human agents with AI automation to answer product questions, offer incentives, and close sales—all via text.
  
  
• Shopify Integration 🔌: Built natively for Shopify, making setup seamless with zero code required.
  
  
• High Conversion Rates 📈: TxtCart boasts up to 35%+ recovery rates, outperforming traditional email remarketing tactics.
  
  
• Compliance & Opt-in Management ✅: Fully TCPA & GDPR compliant, with automatic opt-in and opt-out flows to protect customer data.

4. Coveo

Coveo is an enterprise-grade AI-powered search and personalization platform that offers a robust retail chatbot for product discovery. Designed for omnichannel retailers, Coveo helps reduce cart abandonment by guiding shoppers to the right products and answers at every touchpoint.

• Intelligent Search & Recommendations 🛍️: Uses AI to deliver personalized product suggestions and dynamic search results, helping customers find what they want faster.
  
  
• Cart Abandonment Prevention 🛒: Engages shoppers before they leave with contextual chatbot prompts, personalized offers, and product reminders.
  
  
• Omnichannel Support 🤖: Works across web, mobile apps, customer portals, and call centers—providing a unified shopping experience.
  
  
• Seamless Integrations 🔗: Connects easily with platforms like Salesforce Commerce Cloud, Adobe Commerce, and Shopify.
  
  
• AI-Powered Insights 📊: Delivers actionable analytics on customer behavior, popular queries, and drop-off points to reduce friction in the buyer journey.

5. WATI

WATI (WhatsApp Team Inbox) is a customer engagement retail chatbot built on the official WhatsApp Business API, ideal for retailers who want to provide real-time, personalized support at scale. It enables brands to reduce cart abandonment, drive conversions, and support customers directly on WhatsApp—one of the most used messaging apps globally.

• Rich WhatsApp Chatbot for Retailers 💬: Handles FAQs, order updates, product inquiries, and even checkout assistance—all within WhatsApp.
  
  
• Multi-Agent Team Inbox 👥: Supports multiple agents managing one WhatsApp number, ensuring fast responses with full chat history and context.

• Cart Abandonment Recovery via WhatsApp 🛒: Sends automated reminders, product links, and discounts to recover abandoned carts in a more responsive, personal channel.
  
  
• CRM & Shopify Integration 🔄: Natively integrates with Shopify, WooCommerce, and CRMs to personalize responses based on customer data.
  
  
• Broadcast Campaigns 📢: Send personalized product announcements, restock alerts, and promotions to segmented audiences with high open rates.

6. Manychat

Manychat is a leading retail chatbot platform for social commerce, enabling retailers to automate customer conversations across Facebook Messenger, Instagram DMs, WhatsApp, and SMS. It’s widely used by e-commerce brands to reduce cart abandonment, improve engagement, and boost conversions through personalized, interactive messaging.

• Social Media Chatbot 🤖: Automates conversations on Instagram, Facebook Messenger, and WhatsApp—ideal for answering product questions and driving sales in DMs.
  
  
• Cart Recovery Flows 🛒: Sends reminders, discount codes, and product links to customers who abandon their carts via Messenger or SMS.
  
  
• Seamless Integrations 🔌: Connects with Shopify, WooCommerce, Klaviyo, Zapier, and more for real-time sync and customer targeting.
  
  
• Interactive Campaigns 🎯: Enables click-to-Messenger and click-to-DM ads, quizzes, giveaways, and opt-in flows that turn social media followers into buyers.
  
  
• Multi-Channel Messaging 📲: Manages all customer conversations from one dashboard across Messenger, Instagram, SMS, and WhatsApp.

7. Yellow.ai

Yellow.ai is an enterprise-grade retail and ecommerce chatbot that empowers retailers to deliver personalized, omnichannel customer experiences. It has AI-powered chatbots and voice assistants that enhance customer engagement, reduce cart abandonment, and drive conversions across various platforms.

• Cart Abandonment Recovery 🛒: Yellow.ai's chatbots proactively engage customers who have abandoned their carts by sending personalized reminders, offering assistance, and providing incentives to complete the purchase. 

• Omnichannel Chabots 🌐: The platform seamlessly integrates with over 35 channels, including websites, mobile apps, WhatsApp, Facebook Messenger, and Instagram DMs, ensuring consistent and responsive customer interactions across all touchpoints.‍

• Multilingual Capabilities 🌍: Supporting over 135 languages, Yellow.ai's chatbots cater to a diverse global customer base.

• Advanced Analytics & Insights 📊: The platform offers robust analytics tools that track customer interactions, sentiment, and behavior, providing retailers with actionable insights to optimize marketing strategies, improve customer service, and increase sales.

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