Top 7 Honduras Call Centers and Outsourcing Companies

Choosing the right call center partner in Honduras isn’t just about cost savings, it’s about finding the perfect mix of language fluency, cultural alignment, scalability, and service quality. With a booming nearshore outsourcing industry and a highly bilingual workforce, Honduras has become a hidden gem for businesses seeking responsive and reliable customer support. In this roundup, we’ve handpicked 7 top call centers and BPO companies in Honduras, from global giants to agile up-and-comers, that deliver exceptional CX across voice, chat, email, and back-office operations.

Best Call Centers and Outsourcing Partners in Honduras

Let’s dive into our list of handpicked top call centers in Honduras, known for delivering outstanding customer support at competitive rates.

1. Crescendo.ai (PartnerHero’s Parent Company)

With its acquisition of PartnerHero, Crescendo.ai has become one of the largest customer support outsourcing platforms in Honduras and around the world. The company offers a hybrid model that blends advanced AI automation with expert human support to deliver 24/7 service 10X faster, and in 50+ languages. With a strong focus on affordability and high quality, Crescendo.ai has achieved an industry-leading 99.8% ticket resolution accuracy.

Services

AI-powered customer support

• AI live chat
• AI voice agents
• Email autoresponders
• SMS support
• Form-based ticket support

Human-backed outsourcing services

• Chat, voice, email, and SMS support
• Back-office processing
• Technical support
• 3,000+ highly trained support representatives
• QA experts
• CX professionals
• AI content specialists
• Onboarding experts
• Real-time coordinators and trainers
• Web security and fraud detection experts

Top Features

• 24/7 live support
• AI + human support included in one price
• Multilingual support in 50+ languages
• In-built Voice of Customer (VoC) dashboard
• Automated CSAT and sentiment analysis with AI 
• Smart categorization, trends, and reports
• HIPAA and SOC 2 compliant
• Helpdesk software included
• Free onboarding and maintenance
• 35+ other features

Pricing: Per resolution pricing that includes all the above features and services

Honduras location: 

1. Century Business Square, San Pedro Sula, Honduras

2. Centro Corporativo, Agalta 1001, Boulevard Morazan, Tegucigalpa, Honduras

Other global locations: 

1. Boise, Idaho, United States 
2. Grand Rapids, Michigan, United States
3. Greensboro, North Carolina, United States
4. Berlin, Germany
5. Bucharest, Romania
6. ​​Taguig, Philippines

2. Teleperformance

Teleperformance is one of the world’s largest and most recognized customer experience management companies, with a strong presence in Honduras and over 170 countries worldwide. Known for its enterprise-grade BPO infrastructure and multilingual support capabilities, Teleperformance offers scalable, omnichannel customer service solutions across voice, email, chat, and back-office functions. Its Honduras centers, based in the high-tech Altia Smart City hub, are integral to serving North American and Latin American markets with bilingual talent and round-the-clock support.

Services

•  Inbound & outbound call support
•  Omnichannel support (chat, voice, email, social)
• Back-office processing
• Technical support
• Customer retention services
• CX analytics
• Fraud prevention
• Sales support
• Training and quality assurance
• Work-at-home agent services

Top Features

• Global presence in 170+ countries
• Multilingual support in 265+ languages & dialects
• Bilingual agents (English-Spanish) in Honduras
• Specialized industry support (e.g. healthcare, telecom, e-commerce)
• AI-powered automation tools
• Real-time quality monitoring
• PCI-DSS, HIPAA, and GDPR compliant operations
• Employee wellness and engagement programs
• Cloud-based infrastructure for a hybrid workforce
• Disaster recovery and business continuity planning

Pricing:
Customized pricing based on service type, language requirements, and volume. Enterprise contracts and per-agent/hourly pricing available.

Honduras locations:

1. Altia Smart City, San Pedro Sula, Honduras
   
2. Additional regional offices in Tegucigalpa (specific address varies by program)

Other global locations:

•  Paris, France (HQ)
•  Bogotá, Colombia
•  Lisbon, Portugal
• New Delhi, India
• Quezon City, Philippines
• Tunis, Tunisia
• Durban, South Africa
• New York, USA
• 170+ other locations globally

3. Concentrix

Concentrix is a leading global business process outsourcing (BPO) and customer experience management company, ranked #426 on the 2025 Fortune 500 list, with over 440,000 employees across 40+ countries.. Since its launch in Honduras in 2013, Concentrix has expanded its footprint with major BPO centers in San Pedro Sula and Tegucigalpa, primarily within Altia Smart City, servicing North American and Latin American markets with bilingual support.

Services

• Inbound & outbound voice support
• Omnichannel customer service (chat, email, social media)
• Technical helpdesk
• Back-office processing and data entry
• Sales and customer retention
• Fraud prevention and compliance
• Workforce training & quality assurance
• Work‑from‑home agent programs

Top Features

• Presence in 40+ countries and 170+ global locations
• Multilingual support across 265+ languages and dialects
• Bilingual (English–Spanish) teams in Honduran operations
• AI-driven automation with real-time quality monitoring
• PCI‑DSS, HIPAA, and GDPR compliant infrastructure
• Robust agent wellbeing and engagement initiatives
• Cloud-based hybrid deployment model
• Strong business-continuity/disaster-recovery systems

Pricing:
Custom solutions tailored per enterprise, based on service scope, language requirements, volume, and desired delivery model (hourly/per-agent, or project-based).

Honduras locations:

1. Altia Smart City, San Pedro Sula, Honduras 
2. Tegucigalpa, Francisco Morazán, Honduras
   

Other global locations:
Headquartered in Newark, California, USA, with operations across North America, Latin America (e.g., Bogotá, Mexico City), EMEA (e.g., Berlin, Tunis), APAC (e.g., New Delhi, Cebu), and within over 170 countries.

4. MCI

MCI is a private, tech-enabled BPO and call center services company headquartered in Florida, USA, recognized as one of the fastest-growing providers in North America. It leverages its global presence, spanning the U.S., Central America, Europe, Asia-Pacific, and Africa, to deliver comprehensive CX and BPO-as-a-Service (BPOaaS) solutions. 

Services

• Inbound & outbound voice support
• Back-office administration & data entry
• Technical helpdesk & IT support
• CX strategy, analytics & automation
• Sales, customer retention & debt collection
• Content moderation & surveys
• Staffing solutions, mystery shopping, QA
• Cloud-based contact center infrastructure

Top Features

• Nearshore operations in Central America with bilingual (English–Spanish) teams 
• Cloud-based omnichannel platforms and intelligent automation 
• Personalized C-level oversight and agile management 
• Robust global footprint with >15,000 agents across multiple continents
• Focused on cost efficiency, performance optimization, and continuous improvement

Pricing:
Custom pricing aligned to client needs, typically by agent/hour or per-project, optimized through automation and nearshore delivery.

Honduras location:
MCI operates Central American call centers staffed with bilingual agents across Honduras (likely Tegucigalpa and/or San Pedro Sula), serving North and Latin American clients with cultural alignment and cost advantages 

Other global locations:

• United States, Canada, Europe, Philippines, South Africa, and more.

5. Startek

Startek is a global CX powerhouse and BPO provider that fuses advanced technology with human expertise to deliver seamless customer experiences. Founded in 1987 in Colorado, it expanded into Honduras with contact centers in San Pedro Sula (since 2011) and Tegucigalpa (since 2014). The Honduras sites are located in major facilities like Altia Business Park, strategically positioned to serve North American and Latin American clients efficiently.

Services

• Inbound and outbound voice support
• Omnichannel engagement (chat, email, social media)
• Back-office processing & admin tasks
• Technical helpdesk & IT services
• CX consulting & strategy
• Robotic process automation & intelligent self-service
• Quality assurance & analytics
• Agent coaching, gamification, and performance optimization
• Work-from-home agent solutions

Top Features

• Omnichannel cloud contact center powered by Startek® Cloud and LISA platforms
• Generative AI tools: AI coaching, agent assist, automated quality management.
• Deep insights via interaction analytics
• Multilingual support, operations across 13 countries and service in 36 languages.
• Great Place to Work® certified in Honduras for 2024–25, recognized as a top employer for youth.
• Industry experience with telecom, healthcare, retail/e‑commerce, travel, and financial services
• Modern hybrid deployment: on-site and remote agent models
• Strong emphasis on employee engagement, diversity, and upskilling
• Global award winner: Comparably & People’s Choice Stevie awards for culture & DEI
  

Pricing:
Tailored pricing based on scope, channels, automation, and staffing model. Mix-and-match modular options suited to both SMBs and enterprises.

Honduras locations:

1. Altia Business Park, San Pedro Sula
2. Tegucigalpa delivery center
   

Other global locations:
Headquartered in Denver, Colorado, USA, with delivery centers in Canada, the Philippines, India, various locations across Europe, Africa, and Asia, supported by over 38,000 employees worldwide.

6. Hugo Inc.

Hugo Inc. is a rapidly growing, tech-enabled BPO and call center provider renowned for its flexibility and precision. Operating globally with 1,000–9,999 agents, Hugo delivers expert support in over 60 languages across five continents—backed by top-tier reviews (5.0 score from 26 reviews on Clutch) and competitive rates under $25/hr.

Services

• Inbound & outbound voice call center
• Email, chat, live chat, SMS, social media, in-app
• Technical helpdesk & e-commerce assistance
• Back-office operations & data management
• Fraud prevention & content moderation
• AI/data annotation & digital trust & safety services.
  

Top Features

• 24/7 global coverage with rapid scaling; expand support within 24 hours 
• Dedicated, experienced agents (minimum 3 years of CX experience)
  
• High performance metrics: 99.9% uptime, 88% first-call resolution, 98% CSAT/eNPS.
• ISO 27001, SOC 2, and GDPR certified for strong data protection
• Risk-free 30‑day trial included
• Free onboarding, training, QA & ongoing analytics
  

Pricing:
Transparent pricing under $25/hr, with project-based billing starting at $1,000+ and scalable per-service packages customizable to client needs.

Honduras presence:
Hugo serves Honduran clients through remote delivery backed by its global infrastructure. While not physical in-country, Honduran clients benefit from Hugo’s nearshore model, regional expertise, and multilingual talent.

Other global locations:
Headquartered in Chicago, IL, Hugo also supports clients from regional hubs across Africa, North America, Europe, and Asia, offering coverage across five continents.

7. SureCall

SureCall is a boutique contact center and BPO provider recognized for its agility, personalized service, and reliable project delivery. With a team of 250–999 agents servicing clients in Honduras, SureCall earns strong praise for its exceptional responsiveness, project management capabilities, and tailored solutions. 

Services

• Inbound and outbound voice support
• Omnichannel customer engagement (chat, email, social media)
• Back‑office processing and administrative support
• Technical helpdesk and IT assistance
• Rebate processing
• Emergency response workflow
• Business process optimization and workflow consulting
  

Top Features

• Highly rated for project management & responsiveness: Over 80% of clients highlight proactive communication and flexibility.
• Bilingual support (English–Spanish) delivered by well-trained agents
• Omnichannel integration across voice, chat, email, and social platforms
• Sector versatility: Experience in handling government, tech support, rebate processing, and emergency escalation
• Scalable & adaptive delivery model—from fast ramp‑ups to custom workflows
• Peace-of-mind assurance: Users remark, “You can’t beat the peace of mind they offer.”

Pricing:

• Projects typically range from US$10K to $49K in engagement size.
• Rates between $50–$99 per hour, adjustable based on volume and service level. (Reference: Clutch)

Honduras presence:
SureCall serves Honduran clients through its global infrastructure, offering nearshore bilingual support and customizable project delivery tailored to the region.

Other global locations:
While based in North America and Europe (including Canada, the US, UK), SureCall also has operations in Honduras, supporting clients with international-standard BPO services.

Conclusion on the Best Call Centers in Honduras 

Here is the quick summary of the above list.