7 Best Contact Centers and BPOs in Romania for Outsourcing

Thinking of outsourcing your customer support to Romania? Smart move. With a powerhouse combo of multilingual talent, tech-savvy teams, and surprisingly affordable pricing, Romania has quietly become Europe’s customer service secret weapon. Whether you’re scaling fast or just tired of your current support being, let’s say “less than delightful,” this list of Romania’s top BPOs has something for everyone, from AI-powered dynamos to flexible boutique agencies. Let's dive into the best picks before your competitors do.

Quick Summary on 7 Best Contact Centers and BPOs in Romania

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Now, let's explore these Romania's BPOs and contact centers in detail.

Crescendo.ai (PartnerHero’s parent company)

Crescendo.ai is the parent company of PartnerHero and operates a well-known BPO in Bucharest, Romania. With a global presence spanning the U.S., Asia, and Africa, Crescendo.ai delivers 24/7 customer service in over 50 languages. In addition to its human-backed outsourcing services, it offers AI-powered support built on cutting-edge NLP and large language models (LLMs), providing empathetic, real-time assistance that feels human, but 10x faster.

Romania BPO location: 

Partnerhero Eastern Europe S.R.L

Romania Diplomat Business Center building, 

Floor 1, app. 108-109

13-17, Sevastopol Street, 010991 Bucharest

Services

• Outbound and inbound call center
• IT help desk: L1, L2, and L3 support
• live chat, voice, email, SMS, and form-based queries
• Human agents and AI-backed technology to handle support tickets
• 99.8% accuracy rate
• Multiligual support in 50+ languages
• Automates up to 90% of support tickets with AI and the remaining with trained agents
• QA and knowledgebase management services
• Technical support
• Services from CX professionals 
• AI workflow creation, data migration, and AI model training services
• In-built Voice of Customer (VoC) dashboard for accurate reports
• CSAT calculation, sentiment analysis
• AI-backed categorization and topic tracking
• Other 35+ features and services

 2. Webhelp Romania

Webhelp Romania is a leading BPO in Romania and part of the globally renowned Webhelp Group, operating in over 50 countries. With delivery centers in Bucharest, Iași, Galați, and Ploiești, Webhelp Romania provides a wide range of outsourcing services tailored to both large enterprises and agile startups. Recognized for its multilingual capabilities and tech-driven approach, Webhelp is one of the top choices for companies exploring outsourcing in Romania, especially for scalable contact center and CX support operations.

Romania BPO location:
Webhelp Romania Headquarters
Globalworth Campus, Building A,
Bulevardul Dimitrie Pompeiu 6A,
Sector 2, 020337 Bucharest, Romania

Services

• Inbound and outbound contact center services
• Multilingual voice, email, chat, and social media support
• Technical support and help desk outsourcing
• Back-office processing and administrative support
• Content moderation and trust & safety services
• Customer experience (CX) design and consulting
• Lead generation, telesales, and upselling campaigns
• Industry-specific support: finance, healthcare, e-commerce, travel
• Multichannel support strategies tailored for global brands
• Flexible delivery models: on-site, remote, or hybrid
• Over 40+ additional outsourcing services available on request

3. Valoris Center

Valoris Center is a growing BPO in Romania, offering reliable and cost-effective outsourcing services in Romania to businesses across Europe and the U.S. Headquartered in Bucharest, Valoris has steadily built a reputation for flexibility, cultural alignment, and high-quality customer engagement. With a strong focus on scalability and personalization, the company serves industries including e-commerce, banking, telecom, and utilities.

Known for its tailored support models and adaptable team structures, Valoris Center is ideal for companies looking for a dependable contact center in Romania that can grow with their business. The team provides both voice and digital support in multiple languages and maintains a client-first approach backed by smart technology integrations.

Romania BPO location:
Valoris Center Headquarters
Bulevardul Tudor Vladimirescu 22,
Green Gate Business Center,
Sector 5, 050883 Bucharest, Romania

Services

• Inbound and outbound call center services
• Customer care via phone, email, chat, and social media
• Technical support and back-office process outsourcing
• Loyalty programs and retention campaigns
• Debt collection and payment reminder services
• Lead generation and telesales campaigns
• Multilingual support: English, French, German, Italian, Spanish & more
• Custom training programs for client-specific processes
• Multichannel service delivery (phone, chat, SMS, social media)
• Real-time reporting and performance analytics dashboards
• Dedicated project managers and flexible team scaling

4. TELUS International Romania

TELUS International Romania is one of the largest and most trusted names in outsourcing Romania. A part of the global TELUS International group, it operates delivery centers in Bucharest, Craiova, and Brașov. Known for its people-first culture and deep technology integration, the company offers omnichannel contact center Romania services across industries like fintech, telecom, healthcare, and gaming.

TELUS is a go-to partner for enterprise clients needing multilingual support and complex back-office operations. With a strong commitment to innovation and employee well-being, it consistently ranks as a top BPO employer in the country.

Romania BPO location:
TELUS International Romania
AFI Park 2-5,
Bulevardul Vasile Milea 4,
Sector 6, 061344 Bucharest, Romania

Services

• 24/7 inbound and outbound customer care
• Omnichannel support: voice, chat, email, SMS, and social media
• Tier 1–3 tech support and product troubleshooting
• Game support and player experience management
• Trust & safety, fraud prevention, and content moderation
• Sales support, upselling, and retention programs
• Back-office process optimization and automation
• AI-powered tools for QA and agent performance tracking
• Multilingual teams: over 30 supported languages
• Flexible team models for seasonal and project-based needs
• Strong CSR and employee engagement programs

5. Stefanini Romania

Stefanini Romania is a global leader in IT outsourcing in Romania, delivering end-to-end tech support and managed services for Fortune 500 companies. With over 1,500 employees across its Bucharest and Timișoara offices, Stefanini provides scalable, multilingual, and high-tier technical support from Romania to clients worldwide.

Specializing in infrastructure management, L1–L3 tech support, ITSM, and software maintenance, Stefanini Romania is a trusted name for companies looking for reliable, skilled IT support at a competitive price point. Its deep engineering bench and robust training programs make it stand out in the Romanian BPO and tech landscape.

Romania BPO location:
Stefanini Romania
West Gate Business Park, Building H1,
Strada Preciziei 24,
Sector 6, 062204 Bucharest, Romania

Services

• IT help desk: L1, L2, and L3 support
• Infrastructure and network management
• End-user support and hardware/software troubleshooting
• Application development and software maintenance
• IT Service Management (ITSM) and Service Desk Solutions
• Cybersecurity solutions and consulting
• IT process automation and system integration
• Remote monitoring and cloud infrastructure support
• Multilingual support (English, French, German, Spanish & more)
• 24/7 availability with global coverage
• Industry certifications: ISO 27001, ITIL, Microsoft Gold Partner

6. Blue Point

Blue Point is a boutique contact center in Romania that’s quickly gaining traction for its flexible approach and personalized customer service. With headquarters in Bucharest, this mid-sized BPO provider specializes in voice-based support, lead generation, and customer acquisition services—especially for startups and SMEs looking for scalable outsourcing in Romania.

What sets Blue Point apart is its ability to offer tailor-made solutions with fast onboarding, cost efficiency, and a high degree of cultural alignment. The company may be smaller in size, but its quality of service, agility, and long-term client relationships have earned it a growing reputation in the Romanian BPO ecosystem.

Romania BPO location:
Blue Point Contact Center
Strada Buzești 71,
Sector 1, 011013 Bucharest, Romania

Services

• Inbound and outbound call center services
• Lead generation and telesales campaigns
• B2B and B2C customer acquisition
• Customer service via phone, email, and web chat
• Market research and customer feedback surveys
• Appointment scheduling and confirmation services
• Loyalty and retention campaign support
• Sales training and team management consulting
• Multilingual support (English, French, Italian, etc.)
• Quick setup and onboarding for new clients
• Dedicated project managers and performance tracking

7. CGS Romania (Computer Generated Solutions)

CGS Romania is one of the largest and most experienced players in outsourcing Romania, especially known for its robust IT support and customer care services. Operating since 2000 with offices in Bucharest, Brașov, Sibiu, Miercurea Ciuc, and Târgu Jiu, CGS Romania employs over 4,000 professionals, making it one of the biggest contact centers in the country.

A trusted partner for global companies in telecom, banking, insurance, and tech, CGS Romania offers scalable multilingual support, infrastructure management, and complex back-office services. With a strong emphasis on training, quality, and compliance, it remains a preferred choice for enterprises needing high-volume, high-quality BPO services from Romania.

Romania BPO location:
CGS Romania Headquarters
Strada Sfânta Vineri 29,
Sector 3, 030203 Bucharest, Romania

Services

• Technical support: L1 and L2 IT help desk services
• Customer service (voice, email, chat) in 20+ languages
• Software troubleshooting and remote device support
• Back-office processing and data entry
• Financial services support (claims, billing, fraud)
• Infrastructure monitoring and IT ticket resolution
• B2B tech support and client onboarding
• Sales support and upselling services
• Contact center analytics and reporting dashboards
• 24/7 availability and global delivery models
• Training academies and ISO-certified processes

Final Words on 7 Best Contact Centers and BPOs in Romania

There you have it, Romania’s outsourcing elite and up-and-comers, all lined up and ready to support your customers like pros. Whether you’re into AI chatbots that never sleep, human agents who charm in five languages, or budget-friendly teams that get things done, this list has your back.