Crescendo.ai Features : All-in-One Customer Support Platform

Crescendo.ai is the only customer service solution that offers smart AI automation and outsourcing service with live human support agents- all in one package. These are the main features you’ll get with Crescendo.ai, all included in the subscription.

1. AI-Powered Chatbots: Intelligent live chatbots that leverage workflows, help center content, and internal policies to resolve customer queries with up to 99.8% accuracy, reducing your support team’s workload by over 75%.

2. AI Voice Assistants: Advanced AI voice agents handle phone support through natural language-powered IVR, delivering empathetic, human-like responses and smart decision-making for complex queries.

3. Automated Email Support: AI that instantly resolves repetitive and straightforward email tickets by pulling accurate responses from your existing support materials and workflows.

4. Human Support Agents: Following its acquisition of PartnerHero, Crescendo.ai offers access to a global team of 3,000+ trained support representatives, CX specialists, and QA professionals—available to you as an extension of your own team, at no additional cost.

5. 24/7 Global Support: With Crescendo’s AI technology and worldwide team of support agents, you can deliver seamless, round-the-clock support every day of the year.

6. Software Licensing: Our pricing includes everything: an in-house helpdesk, chatbot platform, email ticketing system, and call center software with features like call routing, queue management, call recording, and detailed analytics. No per-agent licensing fees, regardless of your team size.

7. Multilingual Support: Crescendo.ai delivers customer support in 50+ languages—including English, Spanish, French, German, Italian, Urdu, Hindi, Chinese, Japanese, Russian, Dutch, Arabic, and more—ensuring a seamless experience for your global customer bases.

8. Complimentary Onboarding: Our team takes care of the entire onboarding process, including workflow setup and AI implementation, so you won’t need to invest in a dedicated IT team for deployment and ongoing maintenance.‍

9. Quality Assurance: We combine AI-driven monitoring with a dedicated team of human QA specialists to review chats, phone calls, and email interactions, ensuring consistently high-quality support and zero missed details.

10. Knowledge Base Management:
    Our team offers end-to-end knowledge base management—including article creation, content gap analysis, and ongoing updates—to ensure your support content stays accurate and helpful.

11. Sentimental Analysis: Our next-gen AI analyzes customer sentiment in real time. When signs of frustration, anger, or disappointment are detected, the system proactively adjusts responses to de-escalate and improve the experience.

12. Automated CSAT Scoring:
    Say goodbye to low-response surveys. Our AI automatically calculates CSAT scores for 100% of conversations by analyzing tone, sentiment, keyword usage, resolution time, and other contextual factors—with high accuracy.

13. Smart Reports: Access unified reports that combine both human and AI support performance. From a single dashboard, analyze 

• support volume distribution, 
• identify low-satisfaction drivers, and 
• monitor key metrics such as resolution rate, response time, and CSAT. 

14. AI-Powered Insights: Use advanced filters powered at AI analytical tools to drill down into data, customize views, and compare performance across time periods to uncover actionable trends. Instantly get answers to support-related questions—without manually combing through thousands of conversation transcripts.

15. Topic Categorization: Identify the most common customer topics to uncover trends and solve customer pain points. 

16. Compliance Support: Crescendo’s services are HIPAA and SOC2 compliant. Plus, we have a team of compliance experts that help you solve support related compliance issues (if any) with step by step guidance. It’s also a complimentary service. 

17. Omnichannel AI: Crescendo’s AI provides seamless support across your website, mobile apps, chat, email, phone, and business messaging platforms—ensuring customers can pick up where they left off, no matter the channel.

18. Smart Handoff to Humans: When a query requires complex decision-making, our AI smoothly transfers the conversation to a live agent—complete with a quick conversation summary and suggested solutions—so customers never have to repeat themselves.

19. Integrations: Crescendo seamlessly integrates with Shopify, Salesforce, Stripe, Microsoft Dynamics, SharePoint, OneDrive, Google Drive, Box, Salesforce.com, Zendesk and many other platforms.

20. Per-Resolution Pricing: Only pay when a query is fully resolved—regardless of how many interactions it takes or whether it’s handled by AI or a human support agent. Our pricing is all-inclusive, with no hidden fees, add-ons, or upgrade charges. Every feature and service mentioned above is covered under a single, transparent per-resolution rate.

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