5 Latest AI Tools to Measure Customer Satisfaction Score (CSAT)

Forget chasing down customer satisfaction survey responses like a cat after a laser pointer; today’s AI-powered CSAT tools listen, learn, and score satisfaction from every interaction, whether it’s a heartfelt thank-you or a not-so-subtle rage-quit. Here are five of the latest AI solutions turning customer sentiment into crystal-clear numbers (and maybe saving a few support team headaches along the way).

5 Best AI Tools to Measure Customer Satisfaction Score 

Here is out list of the five AI tools for measuring CSAT with impressive accuracy. Some work as third-party add-ons you can plug straight into your existing helpdesk, while others come baked right into their own Voice of Customer (VoC) platforms.

1.Crescendo.ai' VoC Platform

Crescendo.ai is an all‑in‑one AI‑powered customer service platform that includes an advanced in-built Voice of Customer (VoC) platform. It delivers automated AI CSAT scoring for 100% of interactions, without relying on manual surveys. 

How it works

• Channels: Supports voice calls, live chat, and email, processing all interactions with sentiment analysis, tone detection, and resolution quality tracking to derive AI-powered CSAT scores automatically.
• Agent-wise and AI-agent-wise CSAT: Calculates CSAT scores for every agent, whether the interaction is handled entirely by a human, entirely by an AI bot, or shared between both through a handoff.
• CSAT by Category: The VoC platform categorizes all conversations and calculates the average CSAT for each ticket category, helping businesses pinpoint which types of issues drive the most frustration and require additional agent training, and which are quick, easy wins.
• Insights & Reporting: Offers real‑time dashboards tracking CSAT trends, intent categories, resolution times, and pain point analyses, along with actionable feedback for human reps and AI agents. 
• Other VoC Capabilities: The VoC platform also detects payment fraud, duplicate accounts, suspicious transactions, faulty returns, and system errors. 

Integration & Setup

• Crescendo.ai’s CSAT measurement tool is built into its Voice of Customer (VoC) platform; it’s not a separate or third-party add-on. The feature comes as part of their helpdesk software, but you can also integrate it with tools like Zendesk, Salesforce, and other tools by purchasing the full AI Support Suite.

Pricing

• It is free when you use Crescendo.ai’s Customer Support Suite, which bundles the helpdesk platform with AI agents, human support representatives, onboarding specialists, QA professionals, and a dedicated AI Development Engineer (AIDE).

2. CSAT.AI

CSAT.AI offers automation in survey creation, sentiment analysis, KPI tracking, and agent coaching using generative AI. It promises up to a 21% increase in CSAT and a reduction in QA costs by up to 50% with real-time insights across multiple channels (chat, email, voice, etc.) 

How it works:

CSAT.AI is indeed a third-party application that needs to be integrated into your helpdesk system to function. 

• Integrations: It integrates with Zendesk and Salesforce. For other platforms, you need to request custom integration, which may or may not be feasible. 
• Channels: Analyse customer conversations on email, chat, SMS, social media, phone, and voicemail.
• AI-backed CSAT: It evaluates 100% of customer interactions with conversation intelligence + sentiment analysis to score satisfaction.
• Manual CSAT: Lets you create custom post-interaction surveys, captures responses directly inside the platform, and calculates CSAT scores from survey responses using standard formulas.
• AI agents + human support agents conversations: It evaluates all customer interactions, regardless of whether the conversation was handled fully by a human agent, fully by an AI bot/agent, or a mix of both.
• Other features: It highlights the agent coaching opportunities and identifies the root causes of low CSAT.

Pricing:

‍ There are three plans.

• Lite: $8 per user/month
• Professional: $20 per user/month
• Enterprise: Custom

3. Dialpad AI CSAT

Dialpad AI Automatically analyzes 100% of customer calls in real time, predicting CSAT scores and delivering up to a 14% CSAT increase in under three weeks. It provides real-time agent assist and combines predictive insights with SMS surveys for comprehensive coverage.

How it works: 

Dialpad AI CSAT is designed specifically for voice conversations; it calculates CSAT only for phone calls handled within the Dialpad platform.

Here’s the breakdown:

• Primary coverage:
  
  • Works on voice interactions by transcribing calls in real time, then using AI models to predict CSAT.
    
  • Captures 100% of calls, so you get CSAT insights even if customers don’t complete a survey.
    
    
• Surveys on other channels:
  
  • Dialpad can send SMS post-call surveys to capture manual CSAT responses, but the AI prediction model itself is not applied to chat, SMS, or email conversations.
    
  • For those channels, you’d rely on traditional survey collection methods or integrate with another analytics platform if you want AI-based scoring.

So if your support team handles multi-channel conversations (chat, email, SMS, social), Dialpad AI CSAT won’t automatically score those; it’s focused on voice.

Pricing:

CSAT scoring feature is included in Dialpad Support and Dialpad Sell’s Premium plans, which cost $150/user/month. 

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4. Level AI’s iCSAT & VoC 

TheLevel.ai is an AI-native contact center intelligence platform offering iCSAT (inferred CSAT) and VoC Insights by analyzing 100% of customer interactions across channels, with generative-AI‑powered QA, sentiment, and root‑cause analytics in real time.

How it works:

• Channels: Covers voice, chat, and email, providing omnichannel analysis.
• Integrates with major platforms such as Zendesk, Five9, Freshworks, Kustomer, Twilio, Amazon Connect, Talkdesk, Genesys, LivePerson, and more.
• Automatically computes iCSAT via sentiment, effort, and resolution metrics; surfaces VoC trends, themes, and root causes across all interactions.
• Level AI analyzes 100% of conversations whether they were managed: entirely by human support reps, fully by an AI agent/bot, or a hybrid flow where an AI agent handled part of the conversation and then handed off to a human.

Integration & Setup

• Third‑party solution that layers onto your existing systems via integrations. Fully automated analysis with real‑time agent coaching and dashboards.

Pricing:

• SaaS, per-seat pricing model, tailored per client. Pricing is not publicly listed, requires contacting Level AI for details.

5. Revuze.IT Social Media CSAT Insights via VoC Analytics

Revuze.IT is an AI‑powered, third‑party Voice of Customer (VoC) platform that aggregates and analyzes customer sentiment and infers CSAT using unstructured data such as online reviews, social media posts, support conversations, and survey comments. It delivers a 360° view of customer satisfaction without relying solely on direct surveys. 

How it works:

• Channels: Analyzes feedback across digital touchpoints, online product reviews, social channels, customer care interactions, and survey comments. It does not score CSAT from live customer-agent interactions like voice, chat, or email tickets directly.
• It’s primarily designed to process unstructured feedback from a wide variety of sources, and customer care transcripts can be one of them.
• If you upload or connect customer care interaction logs (such as call transcripts, chat logs, or email threads), Revuze’s AI will run sentiment analysis (sentiment breakdown by channel and top positive and negative themes), topic extraction, and trend identification on that data.
• This means it can surface satisfaction indicators and infer CSAT from support conversations, but it does not natively plug into live helpdesks like Zendesk to score CSAT in real time.

Integration & Setup

Third‑party platform functions independently. Requires uploading or connecting sources such as review aggregators, social listening tools, and survey systems. No direct integration with helpdesk systems like Zendesk or Salesforce, it's focused on external consumer feedback rather than internal support interactions.

Pricing:

• Custom pricing: Revuze offers tailored quotes depending on the industry, depth of data analysis, and reporting needs. A demo or consultation is required.

Final Words on AI Tools for Measuring CSAT

Customer satisfaction might be a moving target, but with the right AI tools, you’re not shooting in the dark, you’re using laser-guided precision. Whether you plug a third-party app into your current helpdesk or go all-in with a VoC platform, the goal’s the same: turn every conversation into actionable insight and every unhappy customer into a future fan. Now it’s your turn, pick your weapon of choice and start scoring those wins.

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