Crescendo Adds GPT-5 for Faster, More Accurate CX

At Crescendo, we believe great customer experiences are built on speed, accuracy, and human understanding. That vision shapes every part of our platform from real-time assistance to deep CX analytics. We accomplish this vision by combining the most powerful foundational AI models with our global team of CX professionals.

We are committed to staying at the forefront of AI adoption and today we are announcing that we have integrated OpenAI’s GPT-5 into the Crescendo technology platform. This upgrade powers CX Assistant, Voice of Customer, and CX Insights capabilities with stronger reasoning, faster responses, and richer understanding of customer intent and sentiment. GPT-5 also gives us more flexibility to select the optimal model for each task, so every part of the platform becomes sharper and more effective.

What GPT-5 Means for Crescendo Customers

1. Deeper understanding of every customer voice
   Whether it’s a vague chat message, a complex phone transcript, or a passionate review, GPT-5 is better at identifying meaning and emotion even when the language is messy, informal, or multilingual.
2. Richer, faster CX insights
   Longer context handling and advanced reasoning make it possible to surface more accurate themes, trends, and root causes in Voice of Customer analytics, helping you act faster on what matters most.
3. More complex issues resolved without escalation
   Within CX Assistant, GPT-5 can follow intricate workflows, pull from multiple data sources, and execute backend operations reliably while reducing hand-offs and resolution times.
4. True global service quality
   GPT-5 enables high-quality analysis and support in virtually any language without translation lag or loss of nuance, so both insights and assistance stay accurate worldwide.]
5. Better tool orchestration across the platform
   From creating precise CX reports to performing live customer actions, GPT-5 interacts more reliably with integrated systems turning analysis into action faster.

Available Now

GPT-5 is available in all Crescendo environments. You’ll see its impact in:

• CX Assistant – faster, more capable conversations and task automation
• Voice of Customer – richer sentiment, trend analysis, and quality assurance
• CX Insights – Exceptional reasoning for the most powerful CX analysis, root cause analysis, and recommendations

Current Crescendo customers can start using GPT-5 today. If not, now’s the time to explore how our AI CX platform can help you deliver faster resolutions, deeper insights, and truly elevated customer experiences.

Ready to see the difference? We’d be happy to show you.