CASE STUDY
Clearing a 1,000+ Ticket Backlog with Multilingual AI CX Support
Meister used Crescendo’s Augmented AI platform to scale multilingual customer support, eliminate backlogs, and boost service quality without increasing costs.
Project Overview
How Meister made every season feel like the slow season for their support team.
When rapid growth and global expansion began to strain Meister’s support operations, the company turned to Crescendo’s Augmented AI platform to scale customer experience without scaling costs. By automating routine inquiries and seamlessly escalating complex issues to multilingual associates, Meister eliminated a backlog of over 1,000 tickets in weeks and maintained a 99.2% quality score — without increasing headcount.
Results
Ticket Backlog
Cleared
Cleared
1,000+
Quality
Score
Score
99.2%
Instant
Resolutions
Resolutions
67%
Crescendo empowered Meister to deliver lightning-fast, accurate, and empathetic support across chat, email, and voice. With built-in quality automation and continuous knowledge base improvement, the hybrid AI-human approach enabled Meister to meet surging demand, support customers in any language, and free up internal teams to focus on high-value interactions.
"The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service. The blend of agents and AI-powered automation makes everyday feel like the slow season for our internal support team."
Thomas Mayerhofer
Customer Success Team Lead
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