The Best Forethought.ai Competitor: Crescendo.ai

If you’re planning to provide next-gen support tools to your CX team and have shortlisted Forethought.ai, you are moving in the right direction. Forethought.ai has some useful features that your team can leverage to provide better customer service. But are there better alternatives to Forethought.ai on the market? At Crescendo.ai, we offer a wide range of advanced features at a competitive price, making us a strong Forethought.ai competitor. How about comparing both solutions before making the final call? Let’s dive in!

Crescendo.ai vs Forethought.ai: 3 Main Differences

While both platforms share many similarities, three key differences set Crescendo.ai apart, making it a stronger competitor to Forethought.ai. Here’s what makes the difference.

Difference 1: AI Tools Only vs. AI Tools + Human Expertise 

Forethought.ai offers tools for your existing customer support team to boost their efficiency. It also offers AI-backed chatbots and email support that answer basic queries and pass on the complicated ones to your human agents. That means you still need to recruit, train, and maintain a customer support team to operate. 

Crescendo goes a step further by offering everything Forethought.ai provides, plus access to 3,000+ internal support representatives from its recent acquisition of PartnerHero. This team seamlessly integrates with your operations, managing complex queries triaged by AI. 

With Crescendo.ai, you can either choose to outsource your entire customer support at no additional cost or use Crescendo’s human agents as your extended team wherever the need arises. This team will take care of everything, from handling tickets to updating knowledge base articles to providing AI-based CX insights with recommendations. 

Difference 2: Per Agent Pricing vs Per Resolution Pricing

Forethought.ai offers three plans: Basic, Professional, and Enterprise, with pricing structured on a per-agent/per-month basis. Quotes are provided based on your specific requirements. 

Crescendo.ai has a flat rate of $2.99/per resolution, which includes everything. No hidden costs. You’ll have access to all the advanced tools, AI-powered chatbots, email support, and voice assistants, as well as an expert team of support representatives on a global level. 

Difference 3: Add-ons Vs. All-inclusive Features

Forethought.ai has many important features as add-ons or are only available in the higher-tier plans. For example,

• Multilingual support
• Knowledge base article management
• AI co-pilot, 
• AI insights, 
• Knowledge gap detection
• Build custom handoff models
• AI-copilot (AI-assistant)
• Advanced security
• Advanced support
• Reports download and export
• Slack integration

Crescendo, on the other hand, offers all-inclusive pricing. All the above features are by default included in Crescendo’s $2.99/resolution pricing model. This approach eliminates hidden costs and simplifies budgeting, allowing companies to leverage advanced AI-powered customer support without worrying about feature restrictions or unexpected expenses.

Crescendo.ai vs Forethought.ai: Key Takeaways

While both platforms share many similarities, three key differences set Crescendo.ai apart, making it a stronger competitor to Forethought.ai. Here’s what makes the difference.

Final Words

Choosing the right AI-powered customer support platform is crucial for enhancing efficiency, reducing costs, and improving customer satisfaction. While Forethought.ai offers valuable AI tools, Crescendo.ai goes beyond by combining AI-driven automation with human expertise, providing a transparent per-resolution pricing model, and including all advanced features without hidden costs or add-ons.

If you're looking for a solution that not only streamlines support with AI but also integrates seamlessly with a highly skilled human team, Crescendo.ai is the better choice. With an all-inclusive approach and a scalable model, Crescendo ensures that businesses of all sizes can optimize their customer experience without the complexities of tiered pricing and feature limitations.

Ready to experience the next evolution of AI-powered customer support? Try Crescendo.ai today!

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