Quality Support that Boosts CX

All-in-one
AI customer service platform

Enterprise-grade AI-powered customer support across live chat, voice, email, and SMS. 100% performance guarantee.
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24/7 AI LIVE CHAT

AI Live chat agents that feel like humans, not lifeless bots

  • Our AI live chat agents communicate just like human support agents—but 10x faster. They don't just respond to customer inquiries, they resolve complex, multi-step issues with human-like decision-making, deep contextual awareness, and empathetic communication.
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  • Automate 70% to 90% of customer support tickets with 99.8% accuracy with AI. 
phone support automation

Smart AI Voice Agents. No more IVRs

  • Crescendo.ai's AI voice agents transform customer phone support by eliminating long wait times and scaling effortlessly during peak call volumes.
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  • Available 24/7 in 50+ languages, they answer calls instantly, provide accurate guidance and solve even complex issues on phone.
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  • Intelligent call routing and seamless escalations help businesses deliver faster support.
Email autoresponders

Email ticket automation with AI horsepower

  • Why make customers wait 2 business days when they can get a reply in seconds? Our AI-powered email autoresponders handle tickets instantly, answering questions, resolving issues, and keeping your inbox under control. It's fast, smart, and always on, like a customer service superhero that never takes a break.
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    Explore how Lovepop cut email response times from 7 hours to 18 seconds with Crescendo.ai

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QUALITY FIRST

Human-in-the-Loop, our key differentiator

Crescendo.ai is the only customer service automation platform that offers services of 3,000+ skilled human agents, CX experts, AI deployment engineers, QA professionals, and trainers, ready to handle everything from implementation to ongoing maintenance (and everything in-between). Think of them as your extended support team.

Other
Solutions
crescendo
& partnerhero
No Guarantees
100% Performance Guarantee
Manual CSAT
AI-Backed CSAT
No Sentiment Analysis
Automated Sentiment Analysis
Extra Charges for White-Labeling
Full White-Labeling without Additional Cost
Complicated Deployment
Entire Deployment Covered by us
Only AI or Only Human
AI + Human Support
Basic VoC
Highly Intuitive VoC
AI-driven customer service

What is Crescendo.ai?  

Crescendo is a fully-managed customer service outsourcing solution that combines advanced AI agents and human expertise to deliver exceptional CX. It offers 24/7 onmichannel supprot through live chat, voice, email, and SMS on a global scale. 100% AI agent set up, integrations, deployment, and maintenance is handled by their expert tech team with a performance guarantee.

The human-in-the-loop difference

99.8%
RESOLUTION ACCURACY
+50
LANGUAGES SUPPORTED
24x7
AI + HUMAN AVAILABILITY

We love pudding. But we love proof more.

It's the first time since I've been in this role, six years now, that we scored 100% customer satisfaction four weeks in a row.
Nathan Hooper
Head of Customer Experience
1 MIN.
First Response Time (down from 24-72 hours)
75%
Tickets Resolved by AI across Chat and Email
100%
Post Deployment CSAT for four weeks running
"At first, I was nervous because it seemed too good to be true. But Crescendo delivered what you set out to deliver, and beyond what I expected."
Carl Turner
Director of Customer Success Operations
78%
Tickets Automated
96%
CSAT Maintained
99.3%
SLA Compliance
“It’s the combination of humans when an issue needs to get escalated and powerful AI that answers most of our customer questions.”
Mike Glick
CEO
97%
CSAT
71
Net Promoter Score
5 – 6 Per Day
Cases Requiring Human Escalation
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Discover how Crescendo.ai's smart AI agents can transform your CX

Download our Solution Brief on the Crescendo and PartnerHero full-stack platform to learn how you can unleash extraordinary customer service at lower cost.

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