10 Best Real Estate Call Centers for Outsourcing

In today’s cutthroat housing market, real estate professionals need more than sharp suits and sharper negotiation skills; they need backup. That’s where real estate call centers come in, acting as the unsung heroes that keep leads warm, phones answered, and clients impressed. From outbound sales hustlers to inbound support pros, and even full-stack real estate outsourcing services handling back-office chaos, these call centers ensure you’re not stuck juggling endless calls when you should be closing deals. In this article, we have shortlisted the 10 most helpful call centers for real estate businesses to outsource their tasks. 

10 Cost-Efficient Real Estate Call Centers and Outsourcing Service Providers

After reviewing 30+ BPOs, we evaluated each against five criteria: breadth of service offerings, use of AI, modernization of tools and processes, customer reviews, and pricing, to shortlist the top real estate call centers for outsourcing. 

1.Crescendo.ai

Overview 
Crescendo.ai is the world’s first AI-native call center for customer support. It combines AI agents and expert human-backed BPO to provide excellent outsourcing services to real estate businesses. 

Main Services:

• 24/7/365 customer service in 50+ languages.

• Omnichannel support covering live chat, phone, email, and SMS.

• 99.8% accuracy in responses, the highest in the industry.

• 3,000+ skilled customer support representatives in the US, Romania, Honduras, Philippines, and around the globe. 

• AI agents that talk with human-like empathy and provide 10x faster support. 

• Other free outsourcing services for real estate: CX experts, QA specialists, AI deployment engineers (AIDEs), compliance professionals

Best for: Real estate companies that require all-inclusive, advanced AI + human-backed outsourcing services in one place. 

2. Upcall

Overview
Upcall is a 24/7 U.S.-based inside sales agent (ISA) team that handles outbound lead qualification for realtors and helps convert leads efficiently. 

Main Services:

• Outbound calling for lead generation and qualification
  
  
• Customer engagement via custom call scripts
  
  
• Seamless integration with your systems and calendars
  
  
• Scalable service with real-time analytics

Best for: Real estate teams seeking reliable outbound lead engagement with seamless integration and scalability.

3. Invensis

Overview
Invensis is a global BPO with 25+ years of experience specializing in real estate. They offer extensive back-office services, from REO listings to document management and accounting, across the USA, UK, Canada, and the Middle East. 

Main Services:

• REO property listing updates and management
  
  
• Document and data management (real estate deeds, contracts, sales records)
  
  
• Real estate finance and accounting support
  
  
• Broker and commission management
  
  
• Customer support and data creation services
  
  

Best for: Real estate firms looking to outsource full-spectrum back-office operations with global reach.

4. Hit Rate Solutions

Overview
Hit Rate Solutions is a U.S.-based outsourced call center for real estate businesses, offering affordable, flexible support, including both inbound and outbound campaigns, starting around $7/hr. 

Main Services:

• Outbound cold calling and lead generation
  
  
• Appointment setting for property viewings
  
  
• Inbound customer support and high-volume call handling
  
  
• 24/7 availability and cost-effective staffing

Best for: Cost-conscious real estate agencies needing a flexible U.S. team handling both lead generation and client support.

5. Qualfon

Overview
Qualfon is an international BPO headquartered in Mexico City. Since 1995, they’ve served clients across multiple countries, delivering not only call center services but also telemarketing, lead generation, and back-office support. 

Main Services:

• Inbound and outbound call center services
  
  
• Telemarketing and lead generation campaigns
  
  
• Back-office processing (data handling, administrative tasks)
  
  
• Business process outsourcing solutions for real estate and other sectors

Best for: Companies needing packaged BPO and call-center services across North America and global markets.

6. ContactPoint360

Overview
ContactPoint360 is a global BPO firm providing comprehensive real estate-focused support with multilingual agents, virtual tours, and 24/7 lead-generation capabilities. 

Main Services:

• Lead generation and appointment scheduling around the clock
  
  
• Omnichannel support (live chat, tickets, social, phone)
  
  
• Virtual assistance and virtual tour coordination
  
  
• Mortgage processing support and market insights
  
  

Best for: Larger real estate firms needing full-scale, tech-enabled, global outsourcing support for sales and support operations.

7. Customer Contact Services (CCS) – Real Estate Answering Service

Overview
CCS is A U.S.-based call center providing outsourcing services to real estate professionals. Their live agents filter incoming calls and schedule appointments, freeing agents to focus on showings and sales. 

Main Services:

• 24/7 live answering for calls from buyers and sellers
  
  
• Warm lead filtering and appointment setting
  
  
• Custom call scripts in your branding voice
  
  
• Message taking and overflow call coverage

Best for: Real estate agents or brokers seeking professional inbound call support that filters leads and schedules appointments seamlessly.

8. Call Porter

Overview
Call Porter is a U.S.-based call center for real estate businesses, specializing in call answering and lead management. Their agents are trained to qualify leads and set appointments tailored for real estate investors. 

Main Services:

• Real estate-specific inbound and outbound call handling
  
  
• Lead qualification using proprietary “Call Control Script System”
  
  
• Seller appointment scheduling
  
  
• CRM integration and ongoing follow-up
  
  

Best for: Focusing on U.S. high-quality lead qualification and appointment setting tailored for real estate investors.

9. MAP Communications

Overview
MAP Communications is a U.S.-based inbound call center offering customized, scalable customer support across industries, including property management and real estate. 

Main Services:

• 24/7 inbound answering and virtual receptionist services
  
  
• Customized scripts and seamless system integration
  
  
• Scalable coverage to match call volume needs
  
  
• Personal, professional handling of tenant inquiries, general support
  
  

Best for: Real estate property managers or companies that require reliable, flexible customer support tailored to their operations.

10. Select VoiceCom (SVC)

Overview
Select VoiceCom (SVC) is a U.S.–Australia–focused BPO with extensive operations based in the Philippines. Select VoiceCom offers a rich mix of services, from inbound customer support and telemarketing to back-office processing, all powered with AI-enhanced tools and global delivery capabilities. 

Main Services:

• Inbound customer support and technical assistance
  
  
• Back-office processing (administrative and data-related tasks)
  
  
• Telemarketing and outbound lead generation campaigns
  
  
• AI-enhanced operations for smarter service delivery

Best for: Real estate companies seeking a hybrid BPO, combining customer support and administrative outsourcing with modern, AI-enhanced operations.

Final Words on the Best Call Centers for Real Estate Companies

The bottom line? Real estate is all about speed, trust, and timing, and the right real estate call centers can deliver all three. Whether you’re scaling lead generation with outbound calling, outsourcing customer support, or streamlining operations with real estate outsourcing services, these providers free you to focus on what matters most: closing deals and growing your business. After all, when every missed call could mean a missed commission, why leave it to chance?

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