Automated quality assurance
99.8% accuracy
made possible by an obsession with quality.
With Crescendo, every interaction across chat, email, and voice is automatically scored for quality, giving you real-time insights into your performance. Plus, we provide automated CSAT scores for every interaction, so you always know how your customers are feeling.
Trusted by
Platform Driven Quality
Expand your insight with 100% Quality and CSAT scoring on every interaction.
100% Quality
Robust coverage, rich insights.
Traditional CX quality programs assess only a small fraction of interactions. With Crescendo, you get 100% QA coverage—providing richer insights and enabling you to catch and resolve issues in real time.
100% CSAT
Resolve issues in real time.
Traditional CSAT surveys are slow, cumbersome, and often unreliable. Crescendo’s predictive CSAT analysis scores every interaction in real time, providing validation and actionable insights to help you improve instantly.
PRO CX OVERSIGHT
AI horsepower, human touch.
While our technology handles the bulk of quality scoring, our CX experts refine and optimize quality rubrics while also conducting fractional scoring to validate AI-driven results—ensuring accuracy and continuous improvement.
QUALITY EXPERIENCE
Let quality be your biggest differentiator.
Crescendo’s human-in-the-loop Quality and CSAT scoring platform far surpasses bot-only AI solutions. By identifying underperforming interactions, our CX experts take immediate action to ensure continuous improvement. This unique approach enables our AI to achieve 99.8% accuracy—delivering an exceptional experience for your customers.
Schedule a demoCASE STUDIES
See how companies have put our AI-powered customer service platform to the test, delighting customers and driving real results.
WEBCONNEX
Webconnex grows sales without scaling CX support costs.
RIO
Rio launches new product with advanced AI CX support.
Crescendo empowered Rio’s Kickstarter success with an AI-driven CX assistant, streamlining customer support and positioning Rio for scalable growth.
Read case study.
You can trust your
data with us.
We understand that trust starts with security. PartnerHero is committed to keeping your information safe so you can interact with us with confidence.
Multi-layered information security measures.
Modern encryption technologies, strict access controls, and regular audits.
Transparency on our handling of personal data, enabling individuals with access, correction, and deletion of their personal data.
Results you can measure.
See how our blend of advanced AI and human expertise is being leveraged to deliver exceptional omnichannel customer experiences.
Explore case studies"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."
Eric Knopf
CEO, Webconnex
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."
Zack Austin
COO, Rio
"The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service. The blend of agents and AI-powered automation makes everyday feel like the slow season for our internal support team."
Thomas Mayerhofer
Customer Success Team Lead, Meister
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
Ready to learn more about using Augmented AI in your business?
Book a free, no-strings-attached conversation with a solution designer to discover an AI + human solution that works for your business.