Know your customers better with ai

Next-gen AI for customer insights.

Crescendo's advanced AI tools empower you to identify your customers' pain points and offer proactive recommendations to solve them effectively. Experience the cutting-edge customer insights with Crescendo's augmented AI.

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AUGMENTED AI

Transform customer insights with crescendo.ai

Intuitive analytics dashboard.
Crescendo features a user-friendly interface that visualizes key insights and metrics, making it easy to monitor trends and take action quickly.
Comprehensive data analysis.
‍Aggregate and analyze customer interactions, feedback, and behavioral patterns across multiple touchpoints to uncover key insights.
Sentiment analysis and insights.
By analyzing the tone, word choice, and context in conversations across chat, email, phone, and messaging channels, Crescendo's AI-powered customer insights tool detects emotional cues such as frustration, satisfaction, or confusion.

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ai for customer satisfaction (CSAT)

Automatize CSAT scoring.

CSAT scoring for 100% of conversations.
By analyzing interactions, Crescendo's 's AI for customer insights assigns a CSAT score to each one, eliminating the need for customer-completed surveys.
Continuous quality monitoring.
It continuously monitors interactions to provide real-time insights into CSAT trends.
Actionable performance insights.
Crescendo detects recurring pain points or service gaps that negatively impact CSAT and provides actionable recommendations for agents to enhance their skills.

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cAPABILITIES

Analytics at it's best.

Knowledge gap identification.
Crescendo's AI for customer insights pinpoints recurring issues that can be addressed through self-service resources or product enhancements.
Volume and demand forecasting.
Predicts fluctuations in support requests, enabling better resource allocation and workload management.
Advanced intent categorization.
Crescendo identifies and classifies customer interactions based on intent, providing a clear picture of common support issues.

wE GOT YOU COVERED

Hassle-free CX outsourcing.

We handle everything.
We cover everything from onboarding to dashboard setup, staff training, reports creation, and anything you require to get started, providing a hands-free experience.
Scalability at your fingertips.
Crescendo seamlessly adapts to fluctuating support demands, handling seasonal spikes and rapid growth without the need for additional hiring or training.
Consistent quality is standard.
Our AI for customer insights ensures every customer interaction aligns with your brand’s standards. It analyzes customer behavior and preferences, enabling tailored responses that resonate.

QUALITY FIRST

AI-Powered Customer Insights. Performance-Based Pricing.

Crescendo's AI for customer insights empowers your business to proactively address customer needs, delivering exceptional CX to achieve loyalty and long-term success. We are confidently delivering experiences that exceed expectations, which is why we offer performance-based pricing, where you only pay for successful outcomes.

What is Crescendo.ai?

Crescendo is a customer service outsourcing solution that combines Augmented AI and human expertise to deliver exceptional CX. Leveraging advanced AI for customer insights, it analyzes query intent, customer sentiment, resolution time, and automated CSAT scores. These insights help improve query resolution, identify fluctuating CX demands through category analysis, and optimize operations to enhance satisfaction and loyalty.