AI-driven customer service
Better CX is powered by Augmented AI.
Crescendo provides the world's first all-included service of AI technology and CX experts that increases customer engagement while reducing costs.
AI-powered customer support for CX leaders that automates, resolves, and scales - backed by human expertise for seamless interactions across all channels.
Crescendo provides CX leaders with the best AI support platform. Understand, respond, and resolve with intelligent automation, always supported by real people.
Crescendo is the only omnichannel AI platform built for customer service leaders that auto scales, gathers insights, and delights customers - backed by real people.
Omnichannel AI
Conversational AI for superb chat experiences.
Imagine 24/7 customer support in any language, resolving inquiries faster than your top agents. Our platform blends human expertise with advanced AI to deliver exceptional chat support. We offer fast, accurate, and empathetic responses that optimize operations while maintaining the personal touch customers value.
Explore Omnichannel AIHuman In The Loop
Human touch.
AI horsepower.
Our CX professionals don’t just handle complex inquiries, they fine-tune the AI, enhancing its capabilities and knowledge base. This creates a powerful flywheel where agents become more efficient, AI gets smarter, and customer satisfaction soars. It’s a win-win: humans maximize AI’s potential, and AI empowers humans to deliver exceptional service at scale.
Explore Human in the Loop
Insights & Reporting
Complete visibility to
focus on meaningful experiences
Paired with our omni-channel CX assistant is our AI-driven Voice-of-Customer solution that analyzes every conversation, eliminating surveys and reducing human error. Our turn-by-turn evaluations pinpoint improvement areas in real-time, while fully-automated, 100%-coverage reports boost productivity and enhance quality audits.
Explore Insights & ReportingApps & Integrations
Seamlessly integrate with any application.
Crescendo can easily integrate with almost any business application, providing full Agentic AI workflows and knowledge management. With our human-in-the-loop QA, our AI experts will make sure your customers are delighted while you maintain full control over workflows, handoffs, and more.
Explore Apps & Integrations
ELEVATING CX
A blend of advanced AI and human expertise.
We are driving Augmented AI adoption in customer service by boosting engagement, resolving inquiries faster, and generating insights to transform CX support from a cost center into a strategic advantage. By combining expert human teams with continually optimized AI, knowledge management, and systems integration, we offer the most valuable CX solution on the market.
Seamlessly translate between languages without missing a beat.
50+ Languages
Humans in the loop.
+3,000 globally.
+3,000 globally.
Reduce CX support costs by 20% at launch, to improve and scale bandwidth.
20% Cost Savings
Leverage AI to instantly resolve 75% of interactions with unmatched accuracy and empathy.
75% Instant Resolution
Say goodbye to surveys with fully automated quality monitoring.
100% VoC
Resolve inquiries around-the-clock, faster than top agents.
24/7 Support
News
Get the scoop on Crescendo, including team updates, big announcements, press highlights, and can’t-miss events shaping the future of customer experience.
QUALITY FIRST
Human touch.
AI horsepower.
Performance-based pricing.
Our scalable platform optimizes both frontline and back office operations, using Augmented AI to automate support, monitor agent performance, and replace low-response customer surveys with 100% accurate feedback. We are confidently delivering experiences that exceed expectations, which is why we offer performance-based pricing, where you only pay for successful outcomes.
Other
Solutions
crescendo
& partnerhero
AI
(SaaS)
(SaaS)
Augmented AI
(Humans + Tech)
(Humans + Tech)
Deflection
Engagement
Handoff
Collaboration
Costly Implementation
Implementation Included
Costly Managed Service
Full Service
Engineering Costs
Integrations Included
Quality Measured
Quality Guaranteed
Results you can measure.
See how our blend of advanced AI and human expertise is being leveraged to deliver exceptional omnichannel customer experiences.
Explore case studies"It’s been a freaking game changer. The AI tools are unreal, and we now have a 24/7 sales workflow that qualifies leads and creates big opportunities for us."
Eric Knopf
CEO, Webconnex
"Crescendo had just the technology we needed. They were incredibly responsive and collaborative. They didn't just provide a service, they became an extension of our team."
Zack Austin
COO, Rio
"The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service. The blend of agents and AI-powered automation makes everyday feel like the slow season for our internal support team."
Thomas Mayerhofer
Customer Success Team Lead, Meister
"Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change."
Eric Knopf
CEO, Webconnex
Automate your customer support and evolve your CX.
We are confidently delivering experiences that exceed expectations, which is why we offer performance-based pricing, where you only pay for successful outcomes.
