20 Best BPO Companies in Philippines- 2026 Edition

If you’re considering outsourcing customer service to the Philippines in 2026, whether to reduce operational costs or deliver seamless, round-the-clock support across the APAC region, this guide will help you make the right choice. We’ve curated a list of the 20 best BPO companies in the Philippines for 2026, evaluated on real customer reviews, cost efficiency, adoption of modern AI-driven technologies, and their ability to support global, high-volume operations. Let’s dive in!

20 Best International and Local BPOs in Philippines

Choosing the right BPO partner is a strategic decision that directly impacts customer experience, brand perception, and long-term growth. A poor CX setup can quickly erode trust and revenue. To avoid that risk, we shortlisted these Philippine BPO providers after a deep assessment of their service quality, performance consistency, pricing models (with preference for resolution-based pricing over rigid hourly rates), and their proven ability to scale during seasonal spikes and unexpected demand surges.

Here’s our carefully vetted list for 2026.

1. Crescendo.ai (PartnerHero's Parent Company)

Philippines Location: Cyber Sigma, Taguig, Manila, Philippines
Base location: San Francisco, United States
Number of support agents: 3,000+ 
Website: Crescendo.ai
Cost: Starts from $1.25 per resolution + a fixed monthly fee for deployment, training, and ongoing maintenance.

‍Why to consider: In 2026, the future of customer support is hybrid. Human-only support is too expensive, while AI-only support still faces customer resistance. Crescendo.ai solves this by combining intelligent AI agents with expert human representatives to deliver scalable, always-on, high-quality customer experiences.

The platform provides true 24/7 support with exceptional English proficiency (C1 level and above) alongside fluent coverage in 50+ additional languages, ensuring global brands can scale without compromising accuracy, empathy, or consistency.

Points to consider

• A unique hybrid model of AI agents + human support executives, working together under one roof.
• Omnichannel support across live chat, voice (phone), email, and SMS.
• A team of well-trained human experts to handle hand-offs.
• A dedicated AI Development Engineer (AIDE) for every client to integrate, deploy, train, update, and maintain AI agents.
• Services of QA and CX experts included in the pricing. No hidden costs.
• A sleek Voice of Customer (VoC) dashboard to record, transcribe, summarize, categorize, and analyze every conversation.
• AI-powered reporting with actionable insights and recommendations.
• Sentiment analysis and CSAT calculations automated for all support tickets.
• Global support teams across the United States, Philippines, Honduras, Germany, Romania, South Africa, and all over the EU.
• 24/7/365 multilingual support in 50+ major languages.
• Transparent resolution-based pricing; pay only for solved tickets.

Here's the demo of how Crescendo.ai's advanced AI agents solves the queries with human-like intelligence and decision-making.

2. TELUS International

Philippines Location: Manila, Iloilo, and other key cities
Base Location: Vancouver, Canada
Number of Support Agents: 18,000+ in the Philippines
Website: TELUS International

‍Why to consider: TELUS International is a customer experience and digital solutions provider with a significant presence in the Philippines. It offers AI-powered CX solutions, digital transformation strategies, and multilingual support to businesses worldwide.

Points to consider:

• AI-powered customer service and automation
• Strong multilingual support across industries
• Digital transformation expertise for businesses
• High employee engagement and retention rates
• Extensive service offerings including IT and technical support

3. GigaBPO

Philippines Location: Metro Manila and Cebu
Base Location: Manila, Philippines
Number of Support Agents: 1,000+
Website: GigaBPO

Why to consider:
GigaBPO is a fast-growing Philippine BPO specializing in flexible outsourcing solutions for startups, SMEs, and enterprise clients. The company provides customer support, back-office operations, and virtual staffing services with a strong focus on operational efficiency, employee satisfaction, and cost-effective scaling.

Points to consider:

• Flexible engagement models for startups and growing businesses
• Multichannel customer support and back-office services
• Strong focus on employee experience and service quality
• Cost-efficient alternative to large enterprise BPOs
• Suitable for businesses seeking rapid scaling without long-term lock-ins

4. Sutherland

Philippines Location: Clark, Davao, and Metro Manila
Base Location: New York, United States
Number of Support Agents: 60,000+ globally
Website: Sutherland
Cost: Competitive and customizable pricing.

Why to consider:
Sutherland is a veteran in the BPO industry, offering end-to-end process transformation and customer support solutions. Their teams in the Philippines deliver multilingual, round-the-clock services, supported by cutting-edge technology.

Points to consider:

• Expertise in process transformation and CX optimization
• Robust presence in the Philippines and globally
• Multilingual support is available 24/7
• Proven track record with Fortune 500 companies

5. Connext Global Solutions

Philippines Location: Clark, Pampanga
Base Location: United States
Number of Support Agents: 2,000+
Website: Connext Global Solutions

Why to consider:
Connext Global Solutions is known for building dedicated offshore teams in the Philippines for global companies. Rather than a traditional call center model, Connext focuses on long-term staffing partnerships, enabling businesses to retain control, culture alignment, and operational transparency while benefiting from Philippine talent.

Points to consider:

• Dedicated offshore team model with direct client control
• Strong recruitment and retention processes
• Ideal for back-office, professional, and CX roles
• Cloud-enabled infrastructure supporting remote and hybrid teams
• High cultural alignment with North American businesses

6. Helpware

Philippines Location: Bonifacio Global City, Taguig, Manila, Philippines
Base Location: Lexington, Kentucky, United States
Number of Support Agents: 2,500+
Website: Helpware.com
Cost: Tailored pricing packages based on number of agents, languages served, volume, and location. Data-driven, AI-powered human support.

Why to Consider:
‍Helpware is a global business process management company that provides end-to-end solutions to businesses of all sizes across multiple industries. Beyond full-cycle CX services including but not limited to customer and technical support, back office, call centers, etc., the company also specializes in software development and AI and data solutions. 

Points to Consider

• Only dedicated teams empowered by AI for efficient and high-quality service.
• Support across multiple channels: chat, voice, email, and social media.
• All-inclusive service model–from strategy to implementation to control.
• Integrated smart AI quality assurance tools to monitor agent performance and CSAT.
• Multilingual global support teams operating across 19 locations including the US, Mexico, the Philippines, Albania, Uganda, Poland, Georgia, Ukraine, and more.
• 24/7/365 coverage in more than 45 languages.
• People-centered company culture focusing on employee well-being and retention.
• Robust security and compliance.
• Long-term partnerships–5 years length on average.

7. CreaThink Solutions

Philippines Location: Quezon City, Metro Manila, Philippines
Base Location: Philippines
Number of Support Agents: Under 1,000
Website: CreaThink Solutions
Cost: Customized pricing models to fit client needs.

Why to consider:
CreaThink Solutions offers innovative BPO and employer-of-record (EOR) services, focusing on delivering proficient and efficient remote workforces. In 2024, they emphasized integrating AI and automation into their services, aligning with industry trends to enhance service quality and operational efficiency.

Points to consider:

• Emphasis on AI and automation
• Comprehensive BPO and EOR solutions
• Commitment to social responsibility
• Skilled Filipino professionals
• Adaptable to various industries

8. Foundever

Philippines Location: Manila, Baguio, Cebu, and other key cities
Base Location: Miami, Florida, United States
Number of Support Agents: 20,000+ in the Philippines
Website: Foundever

Why to consider: Formerly known as Sitel Group, Foundever is a global BPO leader providing next-generation customer experience solutions. With a deep-rooted presence in the Philippines, Foundever delivers expertise in omnichannel support, back-office processing, and customer service across various industries.

Points to consider:

• Strong omnichannel customer support
• AI-driven customer engagement solutions
• Scalable and flexible workforce solutions
• Extensive training and career growth opportunities
• Multiple locations across the Philippines for accessibility

9. WinSolutions

Philippines Location: Metro Manila
Base Location: Manila, Philippines
Number of Support Agents: 500+
Website: WinSolutions

Why to consider:
WinSolutions is a boutique Philippine BPO offering personalized customer service and technical support solutions. The company caters primarily to mid-market and international clients that require flexible pricing, customized workflows, and hands-on account management rather than one-size-fits-all outsourcing.

Points to consider:

• Personalized and highly adaptable service model
• Multichannel customer service and technical support
• Flexible pricing suitable for mid-sized businesses
• Faster turnaround and hands-on account management
• Good fit for companies seeking customized CX solutions

10. DBOS (Dynamic Business Outsourcing Solutions)

Philippines Location: Quezon City, Metro Manila, Philippines
Base Location: Australia
Number of Support Agents: Approximately 1,500
Website: dbos.com.au
Cost: Cost-effective solutions with transparent pricing.

Why to consider:
DBOS is a premium boutique outsourcing provider offering personalized and high-quality services. In 2024, they reported significant growth, contributing to the Philippine BPO industry's projected revenue increase to $37.87 billion. Their focus on tailored solutions makes them a preferred partner for businesses in Australia and New Zealand.

Points to consider:

• Personalized boutique outsourcing services
• Strong presence in Australia and New Zealand
• Focus on quality and long-term partnerships
• Diverse service offerings
• Commitment to client satisfaction

11. Unity Communications

Philippines Location: Makati City, Metro Manila, Philippines
Base Location: Arizona, United States
Number of Support Agents: Under 5,000
Website: Unity Communications
Cost: Flexible pricing structures to accommodate various business sizes.

Why to consider:
Unity Communications specializes in providing BPO services with a focus on technology and customer service. In late 2024, they reported strong Q4 growth, overcoming AI concerns and setting the stage for continued success into 2025. Their adaptability to emerging technologies positions them as a forward-thinking outsourcing partner.

Points to consider:

• Emphasis on technology integration
• Strong Q4 growth in 2024
• Adaptability to AI advancements
• Comprehensive customer service solutions
• Global client base

12. 24/7.ai

Philippines Location: Bonifacio Global City, Taguig, Manila, Philippines
Base Location: California, United States
Number of Support Agents: 20,000+ globally
Website: 247.ai
Cost: Pricing is customized based on the scope of services.

Why to consider:
24/7.ai specializes in delivering AI-powered solutions that enhance customer interactions. Their Manila team combines advanced technology with skilled professionals to provide high-quality support, ensuring better customer engagement and operational efficiency.

Points to consider:

• Focus on AI-driven solutions for customer support
• Expertise in chat, voice, and messaging platforms
• Global reach with a strong presence in the Philippines
• Proven success across industries

13. Digital Minds BPO

Philippines Location: Metro Manila
Base Location: Manila, Philippines
Number of Support Agents: 300+
Website: Digital Minds BPO

Why to consider:
Digital Minds BPO focuses on delivering reliable, 24/7 customer support services for global brands across multiple industries. The company emphasizes responsiveness, quality assurance, and consistent service delivery across voice and digital channels.

Points to consider:

• 24/7 customer support availability
• Strong focus on service consistency and QA processes
• Multichannel support including voice, chat, and email
• Suitable for brands needing round-the-clock coverage
• Competitive pricing compared to large enterprise BPOs

14. Sitel Philippines

Philippines Location: Pasig City, Baguio, Dagupan, Makati, and Puerto Princesa
Base Location: Miami, Florida, United States
Number of Support Agents: 20,000+ in the Philippines
Website: Sitel Philippines

‍Why to consider: Sitel Philippines is a leading global BPO company with multiple locations across the country. It specializes in customer service, technical support, sales, and back-office operations. With a strong presence in various industries, Sitel ensures top-tier customer experience solutions tailored to clients’ needs.

Points to consider:

• Comprehensive customer service and back-office solutions
• Expertise in technical support and sales
• Strong global presence with operations in multiple locations
• Advanced workforce training and employee development programs
• Scalable solutions for businesses of all sizes

15. Concentrix

Philippines Location: Over 50 branches nationwide
‍Base Location: Fremont, California, United States
Number of Support Agents: 100,000+ in the Philippines
Website: Concentrix Philippines

Why to consider: Concentrix is a global leader in customer experience solutions and technology, with a strong presence in the Philippines. The company provides customer engagement, business performance improvement, and digital transformation services to Fortune 500 clients.

Points to consider:

• Wide presence across the Philippines with over 50 locations
• Specialization in customer engagement and digital transformation
• Strong partnerships with Fortune 500 companies
• Continuous investment in AI-driven CX solutions
• Scalable support services for various industries

16. Innovature

Philippines Location: Cebu City
Base Location: Cebu, Philippines
Number of Support Agents: 400+
Website: Innovature

Why to consider:
Innovature is a technology-forward Philippine BPO combining traditional outsourcing services with data, analytics, and automation-driven workflows. Based in Cebu, the company supports global clients with customer service, accounting, and back-office solutions while emphasizing operational efficiency and insight-driven decision-making.

Points to consider:

• Strong presence in Cebu with skilled talent pool
• Integration of analytics and automation in service delivery
• Expertise in accounting, finance, and back-office operations
• Suitable for data-driven and process-heavy workflows
• Modern approach compared to traditional BPO models

17. Logix BPO

Philippines Location: Cebu City, Philippines
Base Location: United Kingdom
Number of Support Agents: Under 1,000
Website: Logix BPO
Cost: Competitive rates with a focus on delivering value.

Why to consider:
Logix BPO offers a range of outsourcing services, including customer support and back-office operations. In 2024, they provided insights into industry trends and innovations, highlighting their commitment to staying ahead of market developments and technological advancements.

Points to consider:

• Insightful industry analysis
• Commitment to innovation
• Diverse service offerings
• Focus on customer satisfaction
• Strategic location in Cebu City

18. Acquire BPO

Philippines Location: Manila, Philippines
Base Location: Melbourne, Australia
Number of Support Agents: 9,000+ globally
Website: Acquire BPO

Why to consider: Acquire BPO is an Australian-owned outsourcing company with a strong presence in the Philippines. The company provides customer service, sales, technical support, and back-office functions, offering cost-effective solutions to global clients.

Points to consider:

• Strong expertise in customer service, sales, and back-office support
• Australian headquarters with global operations
• Cost-effective outsourcing solutions
• Trusted partner in telecommunications, banking, and retail sectors
• AI-driven customer service solutions

19. Teleperformance Philippines

Philippines Location: 22+ centers nationwide
Base Location: Paris, France
Number of Support Agents: 83,000+ in the Philippines
Website: Teleperformance Philippines

Why to consider: Teleperformance is a global leader in outsourced customer experience solutions. Operating in the Philippines since 1996, it provides customer service, technical support, back-office operations, and sales solutions for top-tier global brands.

Points to consider:

• Extensive presence with 22+ centers across the Philippines
• Expertise in customer service, sales, and technical support
• Partner of choice for leading global brands
• Strong focus on data security and compliance
• Advanced AI and analytics-driven customer support solutions

20. TaskUs

Philippines Location: Metro Manila, Pampanga, and other key locations
Base Location: Santa Monica, California, United States
Number of Support Agents: 27,000+ in the Philippines
Website: TaskUs

Why to consider: TaskUs is known for its next-generation customer experience solutions, combining human expertise with digital transformation. The company partners with high-growth technology companies and startups to provide scalable, innovative outsourcing solutions.

Points to consider:

• Strong focus on digital customer experience
• Trusted by fast-growing technology companies and startups
• Content moderation and AI-assisted customer support solutions
• High employee satisfaction and training programs
• Scalable and flexible outsourcing solutions

Crescendo.ai: #1 BPO in Philippines for Customer Support and CX  

Let's talk about the money now!

Let’s be honest, if you’re searching for a BPO or contact center in the Philippines, you’re probably looking for a low-cost support solution. Fair enough, we get it. And that’s exactly where Crescendo.ai shines.

At first glance, our $1.25 per-resolution pricing might seem a bit expensive. But take a closer look. Other “cheap” options come with a buffet of hidden costs, training fees, setup charges, AI deployment and maintenance, equipment, integrations, and let’s not forget the “holiday surge” surprises when they bill extra just for adding temporary agents.

With Crescendo.ai, what you see is what you pay. A flat $1.25 per resolved ticket, plus a fixed monthly charge for regular training and maintenance.

In fact, most clients end up cutting at least 20% costs while finally being able to predict their monthly and yearly CX budget. Book a demo now!